Parcel Pending by Quadient (www.parcelpending.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
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Nicole Auel · 1 review · Experienced 2026-08-09 ·
★★★★★
Great support, but annoying to use
The customer service was excellent, although I had to wait over 2 hours to receive support. Once connected, the representative was kind, responsive, and quick to find a satisfactory solution.
The parcel lockers themselves are such a hassle, I have had packages lost after delivery (with proof that they were in the locker via photos from the courier) and been unable to access packages because of incorrect codes/barcodes. I appreciate the security of it, but there are too often issues with retrieval.
You guys don’t have access to the codes. So my animal is stuck in a locker right now. DYING till Monday. Fix the thing where you don’t know codes this is terrible 0 stars. If my animal dies it’s your guys fault.
Parcel Pending was down at my apartment (Olivine) for a couple days and I got charged fees for not picking up my package even though I wasn’t able to. Tina from support came through and voided those fees for me when I reached out via their chat service. Tina made everything quick and easy and I really appreciate that she made things right. Thank you Tina!
Reply from Parcel Pending by Quadient2026-08-07
Hi Hannah, Thank you for the 5-star review! We're thrilled to hear that Tina was able to provide helpful customer service and support. We'll be sure to share your kind words with Tina and the team. Brad
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sophie jimenez · 1 review · Experienced 2026-08-06 ·
★★★★★
Proactive kind and helpful!!
Reply from Parcel Pending by Quadient2026-08-07
Hi Sophie, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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Kellie · 1 review · Experienced 2026-08-06 ·
★★★★★
Tristan provides exemplar customer service
Tristan worked diligently to resolve a complicated issue. Although he was unable to resolve the issue after exhausting all he knew to do, he continued to work on it and promised an email to follow up
Reply from Parcel Pending by Quadient2026-08-07
Hi Kellie, Thank you for the 5-star review! We're thrilled to hear that Tristan was able to provide helpful customer service and support. We'll be sure to share your kind words with Tristan and the team. Brad
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Miguel Banda · 1 review · Experienced 2026-08-07 ·
★★★★★
Andrew V handled my issue in a quick…
Andrew V handled my issue in a quick manner. Very pleased with the outcome.
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Thuy · 1 review · Experienced 2026-08-06 ·
★★★★★
Quick
Margot was amazing. She was quick and kind. i was able to resolve my issue within 10 minutes of connecting.
Reply from Parcel Pending by Quadient2026-08-07
Hi Thuy, Thank you for the 5-star review! We're thrilled to hear that Margot was able to provide helpful customer service and support. We'll be sure to share your kind words with Margot and the team. Heather
Agent saw my concerns through to the end. Very satisfied with today’s experience.
Reply from Parcel Pending by Quadient2026-08-07
Hi Prissy, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Had a package delivered to my address and delivery person did not complete the process - was able to send pod pictures and Postal Pending was able to give me the correct location for my package - the delivery service was absolutely no help - was able to finally get my daughters medicine before her condition got any worse.
Reply from Parcel Pending by Quadient2026-08-07
Hi Beth, Thank you for the 5-star review! We're thrilled to hear that you were able to receive great customer service and support. Have a good weekend! Brad
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KI · 1 review · Experienced 2026-08-04 ·
★★★★★
SMS service is best way to contact parcelpending.…
I had delivery that did not get e-mail notification or app showing the parcel. I contacted using SMS service which was much faster than calling. Parcelpending agent Erika Ramirez-Flores picked up my information and guided me to a resolution that avoided late fees and were able to pick up the package on day of delivery. Fast Customer Service Thank You.
Reply from Parcel Pending by Quadient2026-08-06
Hello, Thank you for the 5-star review! We're delighted to hear that Erika Ramirez-Flores provided fast and effective assistance through our SMS support service. It's great to know that the text option helped you quickly resolve the delivery notification issue, avoid late fees, and retrieve your package on the day it arrived. We'll be sure to share your kind words with Erika and the team. Heather
I had some complications with my account at Arden while I was gone for vacation and Tina did a great job resolving the issue.
Reply from Parcel Pending by Quadient2026-08-06
Hi Sheeny, Thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Hi Erika, Thank you for your feedback! We're glad to hear that Margot was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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David · 1 review · Experienced 2026-08-04 ·
★★★★★
susan miller customer service helpful
Reply from Parcel Pending by Quadient2026-08-06
Hello David, Thank you for the 5-star review! We're thrilled to hear that Susan Miller was able to provide helpful customer service and support. We'll be sure to share your kind words with Susan and the team. Heather
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Khali Clark · 1 review · Experienced 2026-08-06 ·
★★★★★
5 stars but only for text method
5 stars but only for text method! Phone call wait time was way too long; text responses fast and helpful!
Reply from Parcel Pending by Quadient2026-08-06
Hello Khali, Thank you for the 5-star review! We're glad our text support team was able to provide fast and helpful assistance. We apologize for the long phone wait time and appreciate your feedback. It's great to hear that the text method delivered the support you needed, and we'll be sure to share your kind words with the team. Heather
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GRECO/JOHN DAVID · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Problem fixed
Conrad was very helpful in getting charges removed from my account that were mistakenly put on there. He is an asset to the team.
Reply from Parcel Pending by Quadient2026-08-06
Hi Greco/John, Thank you for your feedback! We're glad to hear that Conrad was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Technical support was great. Thanks to Andrew V., I got my account back quickly and easily.
Reply from Parcel Pending by Quadient2026-08-06
Hi Volodymyr, Thank you for your feedback! We're glad to hear that Andrew V. was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
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LINDA JOHNSON · 3 reviews · Experienced 2026-08-05 ·
★★★★★
Great Customer Service!
Great company to work with; Susan Miller within customer service is a +.
She is a gem!!
Reply from Parcel Pending by Quadient2026-08-07
Hi Linda, Thank you for the 5-star review! We're thrilled to hear that Susan Miller was able to provide helpful customer service and support. We'll be sure to share your kind words with Susan and the team. Brad
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Arthur Lang · 4 reviews · Experienced 2026-08-03 ·
★★★★★
Computer Glitch
I live in a 600 unit condo / apartment community. We’ve had Parcel Pending lockers for a while now. Recently a computer glitch caused many account holders accounts to be deleted. I was fortunate enough to get through and chat with live customer service agent. Truth be told, it was a little difficult getting past AI chat, just keep typing “live agent” in response and eventually you’ll get through. Erika Ramirez - Flores once on was very helpful in restoring my account without charging me for a new registration. Everything seems to be working fine now, we’ll see. Thank you Erika!!!
Reply from Parcel Pending by Quadient2026-08-05
Hello Arthur, Thank you for sharing your experience! We're glad you were able to connect with Erika Ramirez-Flores and receive the assistance you needed. We understand how frustrating it can be when account issues arise, especially in a large community, and we're pleased to hear Erika was able to restore your account and get everything back on track without requiring a new registration.
We'll be sure to pass along your kind words and recognition to Erika for her helpful, patient, and effective support. Thank you for your feedback, and we're happy to hear your account is working properly again. Heather
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Marissa · 1 review · Experienced 2026-08-05 ·
★★★★★
Andrew was so helpful on helping me…
Andrew was so helpful on helping me retrieve my packages and getting full understanding of how the kiosk works. I really appreciate all the help from your employee give him a raise.
Reply from Parcel Pending by Quadient2026-08-05
Hello Marissa, Thank you for the great review! We're thrilled to hear that Andrew was so helpful in assisting you with retrieving your packages and explaining how the kiosk works. Providing clear guidance and excellent customer service is what we strive for, and it's wonderful to know Andrew delivered such a positive experience.
We'll be sure to share your kind words and recognition with Andrew and his leadership team. Thank you for taking the time to acknowledge his efforts. Heather
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Andre H · 1 review · Experienced 2026-08-04 ·
★★★★★
App was buggy but was very easy to call…
App was buggy but was very easy to call support and update a change of address. Andrew V. Helped out flawlessly via text support and got done within 10 min
Reply from Parcel Pending by Quadient2026-08-05
Hi Andre, Thank you for your feedback! We're glad to hear that Andrew V. was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
