Parcel Pending by Quadient (www.parcelpending.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
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Daniel Lopez · 1 review · Experienced 2026-08-03 ·
★★★★★
Erika Ramirez-Flores is the best
Erika Ramirez-Flores did an amazing job one of the best customer services i ever had she was quick to help me get my lost package and was super easy to understand 10/10 customer service.
Reply from Parcel Pending by Quadient2026-08-04
Hello Daniel! Thank you for sharing your feedback! We're thrilled to hear that Erika Ramirez-Flores provided such an outstanding experience. It's great to know she was able to quickly assist with locating your package and made the process easy to understand. I'll be sure to pass along your kind words and recognition to Erika. Thank you for taking the time to acknowledge her exceptional service. Heather
Tina was absolutely awesome! She responded promptly and handled my situation with urgency. Fabulous customer service!
Reply from Parcel Pending by Quadient2026-08-04
Hello Ashley, Thank you for sharing your feedback! We're thrilled to hear that Tina provided such prompt and attentive support. It's wonderful to know she handled your situation with urgency and delivered a fabulous customer service experience. I'll be sure to pass along your kind words and recognition to Tina. Heather
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dragonstar · 5 reviews · Experienced 2026-08-03 ·
★★★★★
I had an great experience with Erica…
I had an great experience with Erica Ramirez-Flores. My issue was fixed swiftly, with out any hassle. I have never had a package room service before.I didn't know what to expect. Ms. Ramirez-Flores handed everything with an eye to fantastic customer service. Thank you
Reply from Parcel Pending by Quadient2026-08-04
Hello! Thank you for sharing your feedback! We're delighted to hear that Erika Ramirez-Flores provided such a great experience and was able to resolve your issue quickly and without hassle. We understand that using a package room service for the first time can be unfamiliar, and it's wonderful to know that Erika made the process easy while delivering exceptional customer service. I'll be sure to share your kind words and recognition with her. Heather
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K Richardson · 1 review · Experienced 2026-08-03 ·
★★★★★
Thank you Margot!
Overall an easy and user-friendly system- but Margot really saved the day today when a mixup on my account caused an urgent, perishable delivery issue. Margot was able to find my missing delivery, help me verify & access it, and even helped me update my account to save future headaches. Amazing service and super fast when I needed it! Thank you!
Reply from Parcel Pending by Quadient2026-08-04
Hello, Thank you for sharing your experience! We're delighted to hear that Margot was able to step in and help resolve such a time-sensitive delivery issue. It's great to know she was able to locate your package, assist with access, and help update your account to prevent future problems. I'll be sure to pass along your kind words and recognition to Margot. Thank you for taking the time to acknowledge her outstanding service and quick response. Heather
The customer service makes you wait over 40 minutes for text assistance and when you are having the text exchanges to try to address your need, they cannot even wait 5 minutes (they say they do, but I did not take that long to reply back and my chat was canceled. This is ridiculous.
Reply from Parcel Pending by Quadient2026-08-03
Hi Freddy, we apologize for any inconvenience of the longer hold time. We will reach out to you directly to better assist you. Thank you, Brad
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Karen Reed · 1 review · Experienced 2026-08-01 ·
★★★★★
Slow to get help - but took care of it
Slow to get help, but once someone called me back they took care of the problem immediately
Reply from Parcel Pending by Quadient2026-08-03
Hi Karen, we apologize for any inconvenience with the longer hold time. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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Ganga P · 1 review · Experienced 2026-08-01 ·
★★★★★
The lockers themselves suck (broken…
The lockers themselves suck (broken boxes, wrong box), but the customer service genuinely tries to help and cares, which I’ve never encountered. Thank you Gabriela for your attempts to open my locker, sucks that you couldn’t connect to it but you listened to me all the way through :’)
Reply from Parcel Pending by Quadient2026-08-03
Hi Ganga, we apologize for any inconvenience you experienced with the lockers. We have opened a case with your location. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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customer · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Agent was exceptional, wait time horrendous
Wait time was horrendous, 40 mins to connect with an agent. But once connected I couldn’t have asked for better customer service. Resolved my issue, was so patient, explained everything and made sure I understood what was going on. 10/10
Reply from Parcel Pending by Quadient2026-08-03
Hi, we apologize for any inconvenience of the longer hold time. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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Lis · 1 review · Experienced 2026-08-01 ·
★★★★★
Parcel pending customer service made my…
Parcel pending customer service made my experience seamless and fixed my issue quickly
Reply from Parcel Pending by Quadient2026-08-03
Hi Lis, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Hi Rozak, thank you for your feedback! We’re glad to our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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Patrick Green · 3 reviews · Experienced 2026-08-01 ·
★★★★★
The worst..i had used parcel Pending…
The worst..i had used parcel Pending before and had a few issues..moved in January and the problems have been non stop…system was down for weeks..multiple packages that parcel pending said were delivered were never found, today i received a text not a parcel pending notice and when i went to retrive box would not open, then after several teempts it showed package was picked up 1:30 minutes on hold and 2 hors waiting for text no help was provided
Reply from Parcel Pending by Quadient2026-08-03
Hi Patrick, we apologize for any inconvenience you have experienced with our service. I will have a specialist reach out to you to better assist you. Thank you, Brad
Andrew V. was incredibly helpful when I was unable to access my package! He helped identify what the issue was and gave me direct resources to resolve it going forward. He also was able to find the correct code that allowed me to finally grab my package. He was awesome and super helpful!
Reply from Parcel Pending by Quadient2026-08-03
Hi Natalie, thank you for your kind feedback! We're glad to hear that Andrew responded promptly to all of your questions and provided such helpful service. We'll be sure to share your appreciation with him. Thank you, Brad
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Barbara Crafton · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I had a glitchy problem with the app…
I had a glitchy problem with the app and Erica Ramirez Flores guided me with great patience to a successful conclusion.
Reply from Parcel Pending by Quadient2026-07-31
Hello Barbara! Thank you for sharing your experience! We're glad to hear that Erica Ramirez Flores was able to help resolve the app issue and guide you to a successful outcome. We'll be sure to recognize Erica for the patience, professionalism, and support provided throughout the process. Heather
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Wyatt · 1 review · Experienced 2026-07-31 ·
★★★★★
Customer service is good but the product could be improved
Product is meh. Jammed locker would still be charged for being overtime although this could be easily reported and automatically waived. In-app “leave a message” does not do anything at all. I sent out 3 messages with no response.
Customer service is actually pretty good. Although I needed to wait for a representative to become available, when they did they solved the problem very quickly.
Reply from Parcel Pending by Quadient2026-08-03
HI Wyatt, thank you for your feedback and we will make sure to pass it on to the Development Team. We’re glad our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
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S L · 1 review · Experienced 2026-07-29 ·
★★★★★
THANK YOU, TINA!
I'd like to give a great thank you to Tina! She was so kind, amazing customer service- she handled my issue with speed & ease! Tina was understanding of my unfortunate circumstances & helped me receive a refund for my parcel plus account that I wasn't able to truly utilize, due to moving out of my ex bf's apartment :) I was nervous to reach out & a little embarrassed given the situation, but she made it a pleasant experience & was caring enough to request a one-time courtesy from her supervisor for my predicament. <3
A huge thank you to Tina again. 🫂🩷
Reply from Parcel Pending by Quadient2026-07-30
Hello! Thank you for sharing your experience! We're thrilled to hear that Tina provided such kind, compassionate, and efficient support. We understand reaching out under difficult circumstances can be uncomfortable, and we're glad Tina made the process easy while helping secure a refund for your account. We'll be sure to share your heartfelt feedback and recognition with her. Thank you for taking the time to recognize her exceptional service! ⭐ Heather
Always easy to use and customer service is always helpful. Erika Ramirez-Flores was quick and efficient and took care of me.
Reply from Parcel Pending by Quadient2026-07-30
Hello Amber, Thank you for your kind feedback! We're glad to hear that our service is always easy to use and that our customer service team has been helpful. We'll be sure to share your compliments with Erika Ramirez-Flores. We're happy she was able to assist you quickly and efficiently. Heather
The representative Tina did a great job with assisting me with my issue efficiently!
Reply from Parcel Pending by Quadient2026-07-30
Hello Kelsey! Thank you for your feedback! We're glad to hear Tina was able to assist you efficiently and resolve your issue. We'll be sure to share your kind words with her. ⭐ Heather
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Kevin Leahy · 1 review · Experienced 2026-07-29 ·
★★★★★
Easy to use and reliable
Easy to use and reliable. Andrew V on support team quick and efficient.
Reply from Parcel Pending by Quadient2026-07-30
Hello Kevin! Thank you for your feedback! We're glad to hear you find the service easy to use and reliable. It's also great to know that Andrew V. provided quick and efficient support. We'll be sure to share your kind words with him. ⭐ Heather
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Tyler · 1 review · Experienced 2026-07-28 ·
★★★★★
Andrew V helped tremendously.
Reply from Parcel Pending by Quadient2026-07-30
Hello Tyler! Thank you for your feedback! We're glad to hear Andrew V. was able to help and make a positive impact on your experience. We'll be sure to share your kind words with him. ⭐ Heather
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Madison Mitchell · 1 review · Experienced 2026-07-28 ·
★★★★★
Great experience with Margot
Margot was extremely helpful! There was a confusion with our accounts, and she explained everything very well. We also were able to receive our package promptly.
The text message method, was effective in my opinion and for my circumstance at the moment. It did take a little while longer of course to solve because we were sending text messages back and forth, but everything still worked out. That is more so for Parcel Pending, not with Margot!
Reply from Parcel Pending by Quadient2026-07-30
Hello Madison! Thank you for your feedback! We're delighted to hear that Margot was extremely helpful in resolving the confusion with your accounts and helping you receive your package promptly. We're also glad the text support option worked well for your situation. We appreciate your patience during the process and will continue looking for ways to improve response times. We'll be sure to share your kind words with Margot. ⭐ Heather
