Parcel Pending by Quadient (www.parcelpending.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
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Katy · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Package issues
My packages were still marked as pending despite having picked them up. Tina was quick to help via text and helped me get everything sorted. Super satisfied with their support and customer service.
Reply from Parcel Pending by Quadient2026-07-30
Hello Katy! Thank you for your feedback! We're glad Tina was able to quickly assist you via text and help resolve the issue with your packages still showing as pending after pickup. It's great to hear you were satisfied with the support and customer service you received. We'll be sure to share your kind words with Tina. ⭐ Heather
I had an issue and the Parcel Pending team was able to resolve my issue over text message. Erika Ramirez-Flores was extremely helpful and knowledgeable and made my experience a five out of five
Reply from Parcel Pending by Quadient2026-07-30
Hello Todd! Thank you for your feedback! We're glad the Parcel Pending team was able to resolve your issue through text support. It's wonderful to hear that Erika Ramirez-Flores was extremely helpful and knowledgeable, and that she made your experience a five out of five. We'll be sure to share your kind words with her. ⭐ Heather
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Cindy · 1 review · Experienced 2026-07-29 ·
★★★★★
Easy understanding and issue resolved
Reply from Parcel Pending by Quadient2026-07-30
Hello Cindy! Thank you for your feedback! We're glad to hear the process was easy to understand and that your issue was resolved. We appreciate you taking the time to share your experience. ⭐ Heather
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Greta C · 1 review · Experienced 2026-07-29 ·
★★★★★
Not receiving notifications- Issue Resolved
When I was finally able to get in touch with someone, my issue was solved to my satisfaction. I used the text chat and Sherri chatted with me until every question I had was answered. Thank you for your customer service assistance.
Reply from Parcel Pending by Quadient2026-07-30
Hello Greta! Thank you for your feedback! We're glad we were able to resolve your issue to your satisfaction. It's great to hear that Sherri stayed with you through the text chat and made sure all of your questions were answered. We'll be sure to share your kind words with her. ⭐ Heather
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Brian Soriano · 1 review · Experienced 2026-07-29 ·
★★★★★
Andrew V help me solve my problem fast…
Andrew V help me solve my problem fast and easy great service
Reply from Parcel Pending by Quadient2026-07-30
Hello Brian! Thank you for your feedback! We're glad to hear Andrew V. was able to help solve your problem quickly and easily. We'll be sure to share your kind words with him. ⭐ Heather
Elizabeth was able to help quickly over text message
Reply from Parcel Pending by Quadient2026-07-30
Hello Dino! Thank you for your feedback! We're glad Elizabeth was able to assist you quickly via text message and help resolve your issue. We'll be sure to share your kind words with her. ⭐ Heather
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Matthew Perry · 1 review · Experienced 2026-07-29 ·
★★★★★
Good support
Good support. Had several issues and support tech solved them. Just needed this new app. When the system works it works great and the few times I have had problems support staff was helpful.
Reply from Parcel Pending by Quadient2026-07-30
Hello Matthew! Thank you for your feedback! We're glad our support team was able to resolve the issues you experienced. It's great to hear the new app is meeting your needs, and we appreciate your patience when problems arise. We're pleased that our support staff was helpful and able to get everything working for you. ⭐ Heather
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Chelsea Teague · 1 review · Experienced 2026-07-29 ·
★★★★★
Erika Ramirez- Flores was a GREAT HELP!
Reply from Parcel Pending by Quadient2026-07-30
Hello Chelsea! Thank you for your feedback! We're thrilled to hear that Erika Ramirez-Flores was a great help and provided the support you needed. We'll be sure to share your kind words with her. ⭐ Heather
Excellent service from Andrew V, who addressed my package locker issue promptly and professionally. Great support!
Reply from Parcel Pending by Quadient2026-07-30
Hello Bjordis! Thank you for your feedback! We're glad to hear Andrew V. addressed your package locker issue promptly and professionally. It's great to know you received excellent support. We'll be sure to share your kind words with Andrew. ⭐ Heather
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Mia Loomba · 1 review · Experienced 2026-07-29 ·
★★★★★
I love this service
I love this service! It is so easy and safe for delivery and storage and customer support is excellent. Erika Flores provided quick and efficient service when I needed to make updates. Thank you!
Reply from Parcel Pending by Quadient2026-07-30
Hello Mia! Thank you for your feedback! We're delighted to hear that you love the service and find it easy, safe, and convenient for your deliveries. It's also wonderful to know that Erika Flores provided quick and efficient assistance when you needed to make updates. We'll be sure to share your kind words with her. ⭐ Heather
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Elliott Gordon · 1 review · Experienced 2026-07-29 ·
★★★★★
Very good
I voiced the issue and gave some info and within minutes Andrew V solved the issue. Very impressed with Andrew’s swift and professional service.
Reply from Parcel Pending by Quadient2026-07-30
Hello Elliott! Thank you for your feedback! We're thrilled to hear that Andrew V. was able to resolve your issue within minutes. Providing swift, professional service is exactly what we strive for, and we'll be sure to share your kind words with him. ⭐ Heather
Hello Brittany! Thank you for your feedback! We're thrilled to hear that Andrew V. was so helpful. We'll be sure to share your kind words with him and recognize him for his excellent support. ⭐ Heather
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Rae Black · 1 review · Experienced 2026-07-27 ·
★★★★★
The lady Kathrine was so helpful she…
The lady Kathrine was so helpful she located my package in about 5 minutes so I can have what I needed
Reply from Parcel Pending by Quadient2026-07-30
Hello Rae! Thank you for your feedback! We're glad to hear Kathrine was so helpful and able to locate your package in just a few minutes. It's wonderful to know she helped you get what you needed quickly. We'll be sure to share your kind words with her. ⭐ Heather
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Steven Soetanto · 1 review · Experienced 2026-07-28 ·
★★★★★
Sherri Winter was very helpful in…
Sherri Winter was very helpful in getting our account set up and getting us our packages that got misdelivered by Amazon! She was responsive and gave a great customer service experience!
Reply from Parcel Pending by Quadient2026-07-30
Hello Steven! Thank you for your feedback! We're glad to hear Sherri Winter was able to help get your account set up and assist with packages that were misdelivered by Amazon. It's great to know she was responsive and provided a positive customer service experience. We'll be sure to share your kind words with Sherri. ⭐ Heather
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Shannon G · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Great Customer Support!
Andrew V was the best part of working with the support team when I lost access to my package. He solved things so quickly once I was able to get in contact with him!
Reply from Parcel Pending by Quadient2026-07-30
Hello Shannon! Thank you for your feedback! We're thrilled to hear that Andrew V. was able to help you regain access to your package and resolve the issue quickly. We'll be sure to share your kind words with him. Thank you for recognizing his excellent support! ⭐ Heather
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Lekenndra Smith · 2 reviews · Experienced 2026-07-27 ·
★★★★★
The CS agent Hope was very helpful
The CS agent Hope was very helpful, patient and understanding and she fixed my issue promptly.
Reply from Parcel Pending by Quadient2026-07-30
Hello Lekenndra! Thank you for your feedback! We're glad to hear that Hope was helpful, patient, and understanding while assisting you. It's great to know she was able to resolve your issue promptly. We'll be sure to share your kind words with her. ⭐ Heather
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Courtney Bean · 1 review · Experienced 2026-07-28 ·
★★★★★
Outstanding Customer Service
I spoke to Susan Miller on the phone about some recent, unknown charge to our Parcel Pending account. She was very understanding and quickly got to the bottom of it. When we got disconnected, she called me right back and exercised such care in helping me figure things out. My issues were resolved quickly and smoothly. Thank you so much Susan. Excellent customer service!
Reply from Parcel Pending by Quadient2026-07-30
Hello Courtney! thank you for your feedback! We're delighted to hear that Susan Miller provided such attentive and compassionate service. It's wonderful to know she quickly resolved your issue, followed up after the call was disconnected, and made the process smooth and stress-free. We'll be sure to share your kind words with Susan. ⭐ Heather
Hello Nathan! Thank you for your feedback! We're glad our team provided great support and was able to resolve your issue quickly. We appreciate you taking the time to share your experience. ⭐ Heather
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Alexandra Steffins · 1 review · Experienced 2026-07-27 ·
★★★★★
Helpful Customer Service
My experience with Parcel Pending has been good so far. Had a little hiccup where the code I was given was invalid, so I reached out to customer support. Erika was super helpful, and she helped address and solve my issue quickly!
Reply from Parcel Pending by Quadient2026-07-30
Hello Alexandra! Thank you for your feedback! We're glad your experience with Parcel Pending has been positive overall. We're happy to hear that Erika was able to quickly resolve the issue with the invalid code and get everything working again. We'll also look into the code issue to help prevent similar problems in the future. We'll be sure to share your kind words with Erika. ⭐ Heather
Tina was very helpful! I am located at the Fitzhugh Urban Flats and she helped me open a claim for a missing package that said it was delivered but the locker was empty.
Reply from Parcel Pending by Quadient2026-07-30
Hello Lyric, Thank you for your feedback! We're glad Tina was able to assist you with opening a claim for your missing package. We understand how concerning it can be when a delivery is marked as delivered but the locker is empty, and we're happy she was able to help. We'll be sure to share your kind words with Tina. ⭐ Heather
