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PureTalk

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关于 PureTalk

数据更新
网站
www.puretalkusa.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
167 条评价
差评回复率
100%(22/22 条)
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商家自述

在PureTalk,我们相信你不应该为了无线服务或价值观而妥协。我们是一家自豪的、由退伍军人领导的美国公司,致力于在与美国大型运营商相同的全国5G网络上提供优质的无线服务,但费用仅为其中的一小部分。我们的使命是把人放在利润之前,提供诚实、透明且负担得起的移动解决方案,没有任何隐藏费用、合同或超额费用。 我们深知与家人、朋友和业务保持联系有多重要。真正让我们与众不同的不只是我们可靠的全国覆盖范围;而是我们对卓越客户服务的坚定承诺。当你联系我们时,你保证会与经过高度培训、100%位于美国的客服团队交谈,他们真心想要帮助你。我们以创造无忧体验为荣,重视你的时间和辛苦赚来的钱,确保你始终感到被支持和重视,成为我们家庭的一员。 无论你需要的是一种基本计划用于基本通信,还是一种强大的数据套餐用于流媒体和移动办公,我们都能满足你的需求。最重要的是,我们提供一系列灵活的选项以适应任何预算,包括每月24.99美元起的计划。通过选择我们,你是在支持一家倡导家庭、社区和美国精神的公司。我们致力于为辛勤工作的人提供智能解决方案和真正的节省。今天就切换,体验一家把你放在第一位的提供商的不同之处。 PureTalk,一家真正有所代表的无线公司。

以上内容由商家自行提供,未经平台核实。

PureTalk靠谱吗?

PureTalk(www.puretalkusa.com)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 167 条用户评价,属于电子与科技分类,口碑良好。83% 的评价为 4 星及以上,11% 为 1 星;商家回复了 100% 的差评;评价主要围绕客户服务、价格、产品。数据最后更新于 2026-09-04。

评价综述

AI 生成

综合502条评价来看,绝大多数消费者对这家公司体验很好。顾客经常称赞员工非常热心、礼貌,并提到相比其他大型网络运营商,每月话费节省了不少。评价者非常感激本土客服团队,表示客服人员专业能力强,能快速解决技术问题,并确保服务切换非常顺畅。 不过,也有人提到在处理复杂的账户问题、账单争议或困难的转网请求时,遇到了不帮忙或态度恶劣的客服。消费者还提到偶尔会遇到家里网络信号差、设备有缺陷,或出国旅行时服务不稳定的问题。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

C
Colleen Lueders · 写过 1 条评价 · 体验于 2026-08-05 ·

移植时遇到问题...

在移植电话时遇到问题,Pure Talk 的 Colton 加入了与原始提供商的通话并能够解决

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Steve Flores · 写过 1 条评价 · 体验于 2026-08-02 ·

我和 Pure Talk 在一起已经很长时间了……

我在 Pure Talk 工作已经有一段时间了。每次我有需要时(增加我的通话时间、增加我的热点,最近一次,我对我的承保范围以及如何提交 DD214 以获得账单折扣有疑问),我都得到了个人和专业的礼貌和尊重。在我最近一次与 Shaiwahnna 的通话中,我提出了一些愚蠢的问题,这些问题表明我是科技方面的恐龙。但她非常耐心和亲切地回答我的问题,没有让我觉得自己像个傻瓜。我很欣赏这家公司以及他们团队中的优秀人才。我认为这次相遇的日期是 2026 年 8 月 2 日。

PureTalk 回复2026-08-05

Hello Steve! We are deeply grateful for your service and so proud to have had you with PureTalk for so long. Navigating tech questions can be tricky, but patience and respect are what our team is all about. We’ll be sure to pass along your kind words to Shaiwahnna, she’ll be delighted to know she made such a positive impression. Thank you for choosing PureTalk! -M.S.

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ROGER LEE · 写过 7 条评价 · 体验于 2026-08-04 ·

他们提供了很棒的电话服务……

他们为我提供了优质的电话服务,如果我遇到问题,他们会非常有帮助地解决问题。他们以优惠的价格提供这一切!

PureTalk 回复2026-08-05

Hi Roger! Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying dependable service, helpful support, and great savings. We truly appreciate your business and are always here whenever you need us! -M.S.

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Robert Wilke · 写过 3 条评价 · 体验于 2026-08-05 ·

帮助我让蜂窝服务正常运行

Celia 女士和 Lisa 女士非常熟练地帮助我在新的 iPhone 17 Pro Max 上设置蜂窝网络连接。他们为我提供了使蜂窝网络正常工作的详细步骤,并让我迅速恢复工作。两人都非常有礼貌而且知识渊博。

PureTalk 回复2026-08-06

Hi, Robert! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Celia, Lisa, and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.

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Leonard Gadberry · 写过 3 条评价 · 体验于 2026-08-04 ·

客户服务的美妙体验。

我致电客户服务部,因为我在访问语音邮件时遇到问题。一位名叫 Kia 的女士帮我重置了密码,还帮我更新了个人信息。她非常有礼貌和专业。我真的很喜欢这样一个事实:我可以与一个真实的人交谈,而不必花一个小时与一些愚蠢的计算机打交道,而且你永远无法与任何人交谈。有一些公司仍然了解与真人交谈的重要性。我在这家公司从未遇到过任何问题,而且我以一小部分成本获得了与大公司相同的服务。

PureTalk 回复2026-08-05

Hi Leonard! Navigating automated phone trees can be so frustrating, which is why we take pride in offering real, human customer support every time you call. We’re so glad Kia made updating your info and resetting your voicemail quick and painless. Thank you for choosing PureTalk and for spreading the word about our service and savings! -M.S.

D
Dennis Larsen · 写过 1 条评价 · 体验于 2026-08-03 ·

很棒的服务。覆盖面广,价格也很棒。

比我们上一家运营商 (Vz) 每月节省大约一百美元。 即使我们旅行时,覆盖范围也很大。

PureTalk 回复2026-08-05

Hello Dennis! Saving around $100 a month while still enjoying great coverage wherever you travel is exactly what we love to hear. We're thrilled that making the switch to PureTalk has been such a win for your wallet and your service. Thank you for choosing PureTalk and for taking the time to share your experience with us! -M.S.

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Robyne Baumgarner · 写过 1 条评价 · 体验于 2026-07-31 ·

代表人物 塔拉

代表Tara非常有耐心,愿意用我的老高级大脑尽可能地帮助我。感谢您教育我想要解锁我的虚拟机。

PureTalk 回复2026-08-03

Hi Robyne! We’re so glad to hear that Tara was able to assist you with patience and care while getting your voicemail set up. Taking the time to help our customers feel confident with their devices is always a top priority for us. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

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CHIC · 写过 5 条评价 · 体验于 2026-07-31 ·

PureTalk 的最佳支持技术?

今天我联系了一位技术人员,他已经在 PureTalk 工作了 4 年,是我长期以来交谈过的最有帮助的人。 如果我没记错的话,她的名字叫 Honeyret,她非常能干。在她今天给我的帮助下,我只需注册 PureTalk 就可以轻松更换新手机。

PureTalk 回复2026-08-03

Hello! We're delighted to hear that Honeylet was able to provide such capable and helpful support as you set up your new phone. Having experienced team members like her makes all the difference, and we'll make sure she receives the recognition she deserves. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

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Beverly Sampley · 写过 1 条评价 · 体验于 2026-07-31 ·

我对我的帐户有疑问

我对我的帐户有疑问。我的等待时间很短,年轻人迈克尔非常有礼貌,很快就为我做了改变。我已经在 Puretalk 工作了几年,给我留下了深刻的印象,并且一有机会就强烈推荐他们。

PureTalk 回复2026-08-03

Hi Beverly! We’re delighted to hear that your call was answered quickly and that Michael was able to assist you so efficiently. We truly appreciate your years with PureTalk and your ongoing recommendations. We’ll make sure Michael gets the shout-out he deserves! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

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Stephen Critchlow · 写过 1 条评价 · 体验于 2026-07-30 ·

我遇到了第一次问题……

最近,我第一次遇到问题,无法在 iPhone 上访问语音邮件。 Pure Talk 技术支持代表只需一个电话就能帮助我在短时间内恢复我的语音消息!由于我有一个较旧的型号(8+),他还告诉我这个问题可能会再次发生,并且可能会以与今天相同的快速方式得到解决。我仍然是“非常满意”的 Pure Talk 订户!

PureTalk 回复2026-08-03

Hello Stephen! We’re so glad to hear our Tech Support team was able to get your iPhone 8+ voicemails restored quickly in just one call. Providing fast solutions, and setting expectations so you know what to do if it ever pops up again, is exactly the kind of service we strive for. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

A
Andrew · 写过 4 条评价 · 体验于 2026-07-28 ·

毛毛

基阿纳。电话代表非常耐心和理解 今天我的服务正在运行 谢谢🤗🦕🙏票363351

PureTalk 回复2026-07-30

Hi, Andrew! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Keana and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.

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Pamela Burnett · 写过 1 条评价 · 体验于 2026-07-28 ·

优质的服务和当前的支持

优质的服务和客户支持

PureTalk 回复2026-07-29

Hi, Pamela! It's great to hear you're getting excellent service and support with us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

K
Ka · 写过 4 条评价 · 体验于 2026-07-27 ·

帮助我走出了噩梦……

帮助我摆脱了 T-Mobile 的噩梦。优秀的客户服务和支持!

PureTalk 回复2026-07-30

Hi, Ka! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.

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Mark Fortenberry · 写过 7 条评价 · 体验于 2026-07-29 ·

在计划国际旅行时...

在计划出国旅行期间,PureTalk 代表帮助我们了解我们的计划已免费提供的宝贵资产。让我们度过了愉快的一天!我们很高兴改用 PureTalk。这也是老手的支持。

PureTalk 回复2026-07-29

Hi Mark! We're thrilled to hear about the excellent assistance you received with your international roaming questions! Thank you for being a valued PureTalk customer, we truly appreciate your business. -M.S.

K
Karin Robinson · 写过 2 条评价 · 体验于 2026-07-29 ·

我必须设置一个新设备

我必须设置一个新设备。客户服务非常专业、友善、耐心。一切都很顺利。我们采访了一位来自佐治亚州和德克萨斯州的女士。女士们干得好!

PureTalk 回复2026-07-30

Hi, Karin! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.

K
KCho Gma · 写过 2 条评价 · 体验于 2026-07-28 ·

纯话客服...

Pure Talk 客户服务代表 V 回答了我作为新客户的所有问题。她让我确信我打电话提出的问题已得到解决。太感谢了。凯伦·迈里克

PureTalk 回复2026-07-29

Hi, Karen! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.

A
A Haney · 写过 1 条评价 · 体验于 2026-07-28 ·

我们将无线费用削减了一半……

我们将无线费用减少了一半,改用 Puretalk,而且质量从未下降。当我们与他们的客户服务人员交谈时,我们总是有乐于助人、友好的代表为我们提供帮助。

PureTalk 回复2026-07-29

Hello! It's fantastic to hear you're getting excellent coverage and customer support while also saving money! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

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Larry · 写过 2 条评价 · 体验于 2026-07-26 ·

很棒的价格很棒的服务和…

优惠的价格、优质的服务和知识渊博的客户服务。

PureTalk 回复2026-07-27

Hi, Larry! It's fantastic to hear you're getting excellent customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

V
VICTORIA CAMPION · 写过 2 条评价 · 体验于 2026-07-26 ·

服务满意

我自 2025 年 11 月起开始使用 Pure Talk,在我需要的时候总是能得到帮助。他们是完美的电话运营商吗?不是。但我不知道有哪一个是这样的。当我联系他们时,他们总是解决我的问题并纠正它。

PureTalk 回复2026-07-27

Hi, Victoria! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.

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Ron Masters · 写过 2 条评价 · 体验于 2026-07-26 ·

Puretalk - 很高兴与真人而不是人工智能机器人交谈

Caitlyn 非常出色地帮助我完成了选择和订购下一部 iPhone 的过程。计划的价格甚至比我三年前第一次注册时还要好,所以,即使是非促销标准计划的价格,所以如果你想节省美元,可以联系他们,这可以帮助支付新手机的费用。

PureTalk 回复2026-07-27

Hi, Ron! We’re thrilled to hear you had such a positive experience! Delivering excellent service is always our top priority. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

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