Hey Jeffrey, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
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Gabe Pacheco · 写过 2 条评价 · 体验于 2026-05-06 ·
★★★★★
没有帮助
不幸的是,我们的生意不得不关闭。 Ring Central 不愿意与我们合作,并要求我们继续为无法使用的服务支付 2 年的费用。
RingCentral 回复2026-05-11
Hey Gabe, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
Thank you for your feedback, Diyor. We would like the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email the Review Team directly at [email protected] with additional information. We hope to hear more from you soon!
Thank you again for your feedback, Rosanlly. Please reference this review and email the Review Team directly at [email protected] with additional information so we can investigate this matter further and do whatever we can to help improve your experience.
We hope to continue the conversation together soon!
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Rayan Q · 写过 19 条评价 · 体验于 2026-05-04 ·
★★★★★
弗雷德是最棒的!!
弗雷德非常乐于助人,但令人沮丧的是我们的卡工资单没有被记下,因此被暂停。弗雷德帮助我们取消了暂停,并重新建立了直接借记。这太棒了!
我建议 Ring Central 对所有员工进行弗雷德级别的培训,以便客户满意。 3 星仅适用于 Fred,而不适用于 Ring Central。
RingCentral 回复2026-05-04
Thank you for sharing your experience, Rayan! We are proud to hear that Fred provided you with excellent, effective support to get your service back online and your direct debit re-established. We would love to share your awesome feedback directly with Fred. Please reference this review and email the Review Team directly at [email protected] to continue the conversation and share more about your experience.
Hi Daniela, this is not the experience we wish for you to have. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. Thank you, Daniela!
We are sorry to hear that your experience with our renewal process has caused such frustration. We would like the opportunity to look into this matter. Please reference this review and email the Review Team at [email protected] with your account details and additional information to continue the conversation. We hope to help improve your experience in any way we can, Lee!
Hey Kenneth, we are sorry to hear about the frustration around your contract renewal. Please reference this review and email our team directly at [email protected] with your account details and additional information to continue the conversation. We hope to help improve your experience in any way we can.
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Gursewak Singh · 写过 1 条评价 · 体验于 2026-04-26 ·
★★★★★
超额计费问题 – 添加未经授权的线路以及每月 200 美元以上的超额收费
RingCentral 的体验非常令人失望——我强烈建议其他人仔细检查他们的账单。
我们发现额外的数字线路在我们不知情的情况下被添加到我们的帐户中。这些“额外”行出现在我们的账单上,并且由于付款是自动从我们的信用卡中扣除的,因此有一段时间没有被注意到。
在审查了我们过去一年的报表后,我们发现由于 4 条未经授权的额外线路,我们每月多收了 200 美元以上的费用。这是一个严重的计费问题,不应该发生。
由于服务不可靠,再加上现在的计费问题,总的来说,这是一次令人沮丧的经历。
远离——如果您已经是客户,请仔细审核您的发票。
以下是更新:2026-04-27 1:23 PM RC 代理代表公司计费 > 许可证删除 已删除的付费许可证:4 x RingEX 许可证 - 国内数字线路无限
他们删除了另外 4 行。 Ring Central 可以访问我的帐户来验证此评论是否合法。
RingCentral 回复2026-04-28
Hi Gursewak, this is not the experience we strive to provide. We would love the opportunity to investigate this matter further so we can do whatever we can to help improve your experience. Please reference this review and email the Review Team directly at [email protected] with additional information. We hope to hear more from you soon.
Hey Nicole, we are sorry to hear about the frustrating experience you had. Please reference this review and reach out to us directly at [email protected] if you are willing to share the case number or any additional information. We would love the opportunity to help earn back your trust and improve your experience in any way we can. Thank you, Nicole!
Thank you for your additional feedback; this is not the experience we wish for you to have. We would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email the Review Team directly at [email protected] with more information so we can continue the conversation together.
Thank you for sharing additional feedback, Mohsen. The Review Team has been monitoring this internally; someone should reach out to you soon to continue the conversation. If you run into a hurdle, please do not hesitate to email us at [email protected] so we can continue to help improve your experience in any way we can. We appreciate your patience!
Hey John, we are sorry to hear about this and appreciate you bringing it to our attention. If you are still open to a quote, please reference this review and email the Review Team directly at [email protected] so we can help ensure you are connected to the correct teams.
Thank you for your feedback, Jennifer. The Review Team would love the opportunity to continue the conversation together. Please reference this review and email us directly at [email protected] with additional information so we can investigate your account and help improve your experience in any way we can!
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DOT HELP · 写过 2 条评价 · 体验于 2026-04-14 ·
★★★★★
这肯定是最差的手机了……
这一定是我用过的最糟糕的电话公司。如果我可以打零的话我会的。
RingCentral 回复2026-04-14
The Review Team would appreciate the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] to continue the conversation together.
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Natalie Kahn · 写过 1 条评价 · 体验于 2026-04-13 ·
★★★★★
如果我能给负星我会
如果我可以给这家公司打负星,我会的。
一家企业绝对是一团糟,客户服务很糟糕。不回复电子邮件,不执行操作说明,永远不可用,似乎没有用于客户或票证管理的内部系统。像躲避瘟疫一样躲避。几乎可以选择任何其他公司来提供 VOIP 服务,并避免您一生中最头痛的问题。愿意付费不成为客户。
RingCentral 回复2026-04-13
We are sorry for the frustration caused, Natalie. Please reference this review and email the Review Team at [email protected] with your account details or ticket number so we can help improve your experience however we can.
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Gregory · 写过 4 条评价 · 体验于 2026-04-11 ·
★★★★★
我们使用 Ring Central 已近 20 年
我们使用 Ring Central 已经近 20 年了,老实说,我们不记得有过一次服务中断。当我们有疑问或需要更改帐户的帮助时,他们的支持团队非常棒,强烈推荐。
RingCentral 回复2026-04-13
It is an honor to see a 20-year milestone with RingCentral! Being a part of your business journey for two decades is something we do not take for granted. We are also glad to hear our Support Team has been there to help whenever you have had questions. We strive to provide that high-recommendation level of service, and hearing it from a long-term customer like you is especially meaningful. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together.
Thank you for your continued trust and for being a loyal RingCentral customer, Gregory. Here is to many more years of clear connections!
Thank you for sharing your feedback, Paul. We understand that TCR can be complicated; the latest carrier registration requirements are industry-wide standards to help maintain secure communication across all networks. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. Please reference this review and email the Review Team directly at [email protected] if you would like to discuss this matter further. We would love the opportunity to help earn back your trust and business. We wish you the best on future endeavors, Paul!
Thank you for this candid and detailed feedback, Brandon. We are impressed that you were able to navigate the approval process independently, but you should not have had to do so without support. We would love to continue the conversation and help internally escalate any remaining cases. Please reference this review and reach out to our Review Team directly at [email protected] with additional information. We are committed to helping improve your experience in any way we can!
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David · 写过 3 条评价 · 体验于 2026-04-06 ·
★★★★★
可怕的经历
可怕的经历。电话号码在他们自己的系统中丢失了。使用不同的服务。不要犯我们犯过的同样的错误。
RingCentral 回复2026-04-06
Thank you for your feedback, David. The Review Team would like the opportunity to continue the conversation and help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with more information.