关于 Rotimatic
数据更新- 网站
- www.rotimatic.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 320 条评价
- 差评回复率
- 6%（14/228 条）
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商家自述
Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
以上内容由商家自行提供，未经平台核实。Rotimatic靠谱吗？
Rotimatic（www.rotimatic.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 544 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 6% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Daniel was great but issue with WiFi
Daniel was great. However, connecting with WiFi took almost two hours. You need to upgrade WiFi function for machine. Issue was resolved but took a lot of time.
In the beginning Rotimatic was doing…
In the beginning Rotimatic was doing the job, but last couple months we are experiencing issues - VT not aligned, dough not coming out, rotis were not properly cooked on the edges, etc. I am still debating whether I made a good investment. We both 2 sets, other one has been discarded due to non-functioning properly. We don't have time to go with that issue resolving. Yesterday, I got Live help and we will see the result. Even, one cannot eat Rotis after couple hours as these gets brittle to eat.
Whistling beep continuously with each roti!
It was the brand new rotimatic making whistling noise from start, wanted to confirm if that noise was normal. Representative asked to record the video and confirmed noise was normal.
Efficient & Timely.
Ruby one of the best techs
Ruby , one of their technicians was very helpful and persistent in helping me fix my machine. The company pushes “new machine “ purchase if things go wrong and they definitely do as its lots of moving parts … but i am very thankful for Ruby for helping me get my machine working without replacement
They are very patient and listen every…
They are very patient and listen every problem carefully. They resolve the problem . Really so grateful.
Great customer service but not the product
On the customer service side, We so far have had a great customer service and resolution from every person we have interacted so far. I want to specially callout @parul for helping out all the way and honoring all agreements and promply follwing up on every update. On the product itself, I must say that it is subpar. I paid 1500 dollars just over 2 years back and the machine is a bust now. As per the diagnostic, the touch buttons stopped working and with no fault of mine, i now have a unusable machine! I did not take extended warranty as i did not expect to see a busted 1500 USD machine just in 2 years. Think how long a 1000 dollars apple lasts!! 🙁 Only other option given to me was to buy a new/remaufactured machine and get just 300 dollars credit for my old machine. So here i am stuck..look at a eye sore or spend another 1500 dollars and buy a new machine.. I will let you decide if 3000 dollars in 2 years is worth it or not..defined not worth my rotis
Roti-Magic at ease
I love the machine, the service, the quality and the entire idea, I have njoyed using this AI/robot/innovation, makes our life so easy with healthy and great hot roti’s without any hard work😅I have just been in love with it💖 from the time I first heard about it when it wasn’t even available in all countries! Wish it keeps growing and upgrading new things in this machine as it’s a great investment!!
Knowledgeable tech associate
Machine was unable to process flour correctly and was not producing correct dough balls..Carlos was monitored the machine performance and behavior and tweak the parameters to get the machine working back to normal.
My problem persists
Faulty Machine returned but second one not received
Sir, Default Rotimatic machine has been returned to you vide e-way bill no. 51719048356 on 10th May 2024 and the same reached to you. Your team concern executive sending me mail and mentioning that we have no stock of machines in the warehouse. I have to wait 15 days more. Please look in to matter and request you to please send New Rotimatic plus Machine after proper checkup and working in fine condition condition. As my two more relatives are interested in buying this machine but your team concern made my problem just like football. Savita khanna, Arvind Marwaha Mb 7840012255
Not worthy, not even for half of the actual cost and not even for rich people
Pros: ✓ Same Size rounded rotis ✓ Less calories consumption ✓ Quick and very good service 24×7×365 ✓ Online Order + Delivery at your doorstep ✓ No more work like dough making, roti formation etc. Cons: ✓ Too Noisy ✓ Too many errors even within first week of usage ✓ If you make 10 rotis it will show error after every 2nd roti and that makes it more power consuming because it takes around 5-7 mins until you solve those errors. ✓ Sometimes even frustrating that you don't wanna use it ✓ Service Team will solve your ongoing problem and they will also check it for around 2-3 rotis after they solve the issue and if the error doesn't appear during that time they will close the ticket but after that the same error and same problem + some other problems start appearing which makes it less entertaining ✓ You'll feel unsatisfied with this new technology ✓ Not worth enough for this money even not for the rich people
Issue resolution
Machine is out of warranty. Had an issue with the machine. It took 2 emails to get response but after second email, call was set up and issue was resolved.
Rotimatic 回复2024-07-06
Hi Shweta, Thank you for sharing your feedback. We apologize for any inconvenience caused by the initial delay in our response. We're glad to hear that our team was able to set up a call and resolve the issue with your machine efficiently. Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Rotimatic Support Team
I’m slightly disappointed by the…
I’m slightly disappointed by the performance of the machine as it’s the fourth time I’m having the replacement.. I have also used rotimatic in America and as well as in Canada but had never seen this type of problems which I’m having here in India, I just wanna know that why this type of problems I’m having here
Rotimatic 回复2024-06-14
Hi Jupinder, Thank you for sharing your feedback. We're sorry to hear about the issues you've been experiencing with your Rotimatic in India. It's unusual for the machine to perform differently in various locations. We have reviewed the case history and noticed that each time, it was a different issue that led to the machine being replaced. We will arrange a call within 24 to 48 hours to explain some of the reasons behind this. Our goal is to ensure your Rotimatic works perfectly, no matter where you are. We'll do our best to resolve this for you as quickly as possible. Best regards, Team Rotimatic
Just started using it
Just started using it. So early days. Customer support is pretty good. IOS app has issues and order tracking was also broken on website
Rotimatic 回复2024-06-12
Hi Vikalp, Thank you for your feedback! We're glad to hear that you're finding our customer support helpful. We apologize for the issues you've encountered with the iOS app and order tracking on our website. Our team is actively working to resolve these problems to improve your experience. If you have any other concerns or need further assistance, please don't hesitate to reach out. Best regards, Team Rotimatic
First roti is still coming smaller than…
First roti is still coming smaller than the normal size. But Oriel has been patiently assisting me and can’t wait for the issue to be resolved as it’s been happening since we got the machine.
Rotimatic 回复2024-06-01
Hi Deepa, Thank you for your feedback and for your patience as we work to resolve the issue with your roti machine. Our technical team has made several attempts to adjust the settings and provided some steps to help address the size discrepancy. We understand that the issue persists, and I want to assure you that we are now collaborating with our senior technical team to find a definitive solution. We appreciate your patience and understanding. Oriel and the rest of our team are committed to resolving this matter as quickly as possible. We will keep you updated on our progress. If you have any further questions or need additional assistance in the meantime, please feel free to reach out. Best regards, Team Rotimatic
Not worth it .....
This machine does not last long enough considering the price. This $3000 machine will last 3 years max, 1 year very good, 2nd year good, 3rd year not so good then dead. Their warranty structure is funny and won't solve a software issue without warranty. I have used 2 of these machine from 2015, their love for you only lasts within warranty period. Usually any other machine around that price range lasts more than 6 to 7 years but Rotimatic will last 3!
Rotimatic 回复2024-05-12
Hi Hasan, Thank you for sharing your feedback and concerns regarding your experience with the Rotimatic machine. We take your comments seriously as they are crucial for us to understand where we can improve. We're sorry to hear that your experience with the machine's longevity and our warranty structure has not met your expectations. It's important to us that our customers feel valued and supported well beyond the warranty period, and we are constantly working on enhancing the durability and performance of our machines. Regarding the lifespan of the machine, we strive to use high-quality components designed to last. However, like any appliance, the longevity can vary based on usage, maintenance, and other factors. We're committed to supporting our customers with maintenance tips and troubleshooting that can help extend the life of their machines. Additionally, our support team is dedicated to resolving both hardware and software issues, during and after the warranty period, though some out-of-warranty services might incur a cost. We truly value your business and want to ensure your satisfaction. If you are currently facing any issues with your machine, please let us know, and we will do our best to assist you. We are also keen to hear any suggestions you might have that could help us improve our service and product longevity. Thank you again for your candid feedback. We look forward to the opportunity to restore your faith in Rotimatic. Best regards, Team Rotimatic
The technician could fix it remotely
Rotimatic 回复2024-05-08
Dear Gauri, Thank you for taking the time to share your experience. We are delighted to hear that our technician was able to resolve the issue remotely and efficiently. Our team is committed to providing effective and convenient solutions, and your feedback is greatly appreciated as it helps us to continue improving our services. If you have any more questions or require further assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you once again for choosing our service. We look forward to serving you again. Best regards, Team Rotimatic
Very happy with the prompt help I…
Very happy with the prompt help I received
Rotimatic 回复2024-05-02
Dear Jahnavi, Thank you for taking the time to share your experience with us. We're delighted to hear that you are very happy with the prompt assistance you received from our team. At Rotimatic, we strive to provide timely and effective support to all our customers, and it's rewarding to know we met your expectations. Your satisfaction is our top priority, and your feedback encourages us to keep up the good work. If you need any further assistance or have more questions in the future, please don't hesitate to reach out. Thank you once again for your kind words. We look forward to serving you again! Warm regards, Team Rotimatic
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