Rotimatic

Shrivastava Satish Kumar印度 · 写过 1 条评价 · 体验于 2023-07-13 · 发表于 2023-07-21

Proper trouble shooting was done which…

Proper trouble shooting was done which led to replacement of the machine giving me a great relief.

R Dhanekula澳大利亚 · 写过 1 条评价 · 体验于 2023-06-02 · 发表于 2023-06-02

Faulty product replaced

Faulty product replaced , happy with the assistance.

Aditi Jain英国 · 写过 3 条评价 · 体验于 2023-05-26 · 发表于 2023-05-27

Excellent rotis by a machine

Excellent rotis by a machine. However connecting to Wifi was a task and required multiple troubleshooting calls with Rotimatic team, thank Ruby Sharma for her patience and knowledge to help me solve it. Can Rotimatic add options for paratha, which essentially just uses more oil? This will be a great add on.

Pramod Yadav美国 · 写过 1 条评价 · 体验于 2023-05-24 · 发表于 2023-05-26

Good service. Ok response time

The resolution was a 5*. I am really amazed to see the way Rotimatic is using technology for service. But I think there is an opportunity to improve service time.

Sharmila Pillai英国 · 写过 2 条评价 · 体验于 2023-05-21 · 发表于 2023-05-21

Prompt response and action

I liked the way Ruby handled the call…

I liked the way Ruby handled the call today. I would give 5 star ratings to her. She is amazing. But I am giving 3 star rating because of following reasons. 1. Connecting Rotimatic to WiFi had so many issues even after we followed the proper instructions. Ruby had some workarounds to toggle between Rotimatic app and other screens on my mobile to make the connection work. How will I or any other end user will know these? That need to be fixed by Rotimatic and make sure that connecting to WiFi is user friendly and easy. 2. The emails which I sent earlier had responses that said connect on chat from App and nothing else. Rotimatic should have a phone call where people are able to dial and call to get immediate guidance. If not phone number, I expected follow ups from Rotimatic on any email that send.

They are available to reach out all the…

They are available to reach out all the time. Provided very clear instructions on troubleshooting and resolving the problem. Though, technically it took 24 hours to wait for my issue to resolve, finally they were good on following up. Thank you.

Rotimatic worked fine for 6 months…

Rotimatic worked fine for 6 months ..hassle free..very good roties..but for the past 6 months it's causing trouble now and then although minor but significant(like.dough gets stuck, tunnel getting blocked, warning of parts misalignment although parts fitting is ok, now stopped powerup suddenly, need to press buttons multiple time to start...online service is good and prompt ..

kunwar khurana澳大利亚 · 写过 1 条评价 · 体验于 2023-03-10 · 发表于 2023-03-10

Very helpful and informative 👍

World class efficient and prompt customer service

Efficient and prompt customer service by Rotimatic online customer service representative Sahil. I did not initially thought that they will sort out the issue so quickly.It was almost 9:00 pm but they responded promptly. Their representative Sahil patiently heard the issue about Kicker not working, suggested some technical reasons, and immediately started the fixing of machine from remotely. I am extremely pleased to get such world class customer service from them.

Only time will tell how useful rotimatic is ...

Bought rotimatic almost an year back . It arrived the same day I happened to fly abroad for my granddaughter's arrival . I tried the machine after lots of procrastination not more than eight times definitely till today . It was success after lots of trying in three sessions. The past three sessions have been failures with VT getting stuck . I gave up on the machine but pushed myself to try one more time today . Got in touch with the customer service for a second time and on a video call madam Ruby resolved my issue which turned about to be quite simple in retrospect. I am very much thankful to her for restoring my faith in this machine. But , I would like to make some suggestions as a lay user of the machine. 1. The average people who tend to buy this sort of machine are lazy or curious or not so very patient people myself included in this group , no offense to anyone. The designers of the app , machine , software must make a note of this. I found the app too hanging and there were too many constraints or restrictions or conditions which needed to be fulfilled to make just a roti . It's as if we are docking to a space station not just making a roti 😳 Or if something fails , it is very difficult to figure out or figure out with phone calls . The company should invest in physical local support if needed if it really takes it's customers and their hard earned money seriously . 2. I struggled with a VT stuck problem just because i didn't place the dough ball roll platform without gap . But each trial i made before i corrected the issue the software would make all checks and keep the machine unnecessarily hot , it doesn't make sense. And before i got to make a video call today , I would always be suggested to do things not relevant to my case . Please note this serious wastage of time and resources of the user and make relevant changes in software , the app and the overall customer support system . The user should not feel guilty of wasting precious money in addition to not making rotis the usual simple way ... 3. There's confusion as regards to the internet connection of the machine. No mobile data , only 2.4 GHz, rotimatic net , home net and the app doesn't connect easily or gives not connected msg mostly. Net or no net , the machine should be able to do the basics , that is print a roti without much fuss . We do not want more please ... 4. Please simply ensure the basics before you go to exotic things like pizza etc. Please make things simpler , be it roti making process , the app or the customer interface . The reputation and credibility of the product is at stake , remember. Some good words I should say though , the rotis are good 👍 I may give a more favourable review in future if it works for the next few years ... I owe the following edit of my review to the rotimatic, it's makers and it's service support team ... It's been little over a month since I posted my above review and I have used rotimatic four to five times overcoming my inertia and fear of failure ... The following are my impressions ... The machine is good, worth it and probably learns as the makers say , and so does the user too need to learn to use it the right way . Most importantly , the user needs to keep it clean , remove the relevant parts immediately after use , wash and dry. This I have followed all times without fail . Note to the makers : Please make two versions of the machine if possible. One the simplest which makes just rotis only , has no extra frills , even wifi . Thereby , the cost too reduces and so does the complexity and the credibility of the machine increases , support becomes simpler . Most customers would be just happy with this . This coming from a trained electronics engineer who worked with computers, though retired. But , most people do not like to read manuals unless absolutely necessary and so do I. Well , if me or others would do all that we would be working in a firm producing such machinery , wouldn't we 🙂 The other version can be complex , the r&d one. Secondly , please release videos of making the roti in detail without going to the extra frills . Or invite some lay person, not an employee of rotimatic to shoot the video with. Every buyer of rotimatic , should get an at home demo or more if needed. The current support over net , cloud etc tests the patience of the customers, already vexed up . It's difficult for the service personnel too. The support needs to be less complex and the app , the software , the net , the actual machine functioning, all these should be un entangled .If need be a simple call should be possible.The product needs some fine tuning too . Please please invest in more support it's very much needed and shall show case the sincerity of the company . Remember, customer is the King.

Kavii Goswami澳大利亚 · 写过 1 条评价 · 体验于 2023-02-18 · 发表于 2023-02-19

Nice welcome call by Sakshi

Nice welcome call by Sakshi, i was busy when she called me twice, and she was nice enough to call me back on my given time and answered my questions around cleaning the rotimatic.

Pankaj Bisht荷兰 · 写过 3 条评价 · 体验于 2023-01-30 · 发表于 2023-02-01

New machine. Only worked after recalibration by customer support.

I bought new Rotimatic plus last week and was delivered to me on 31 Jan. It was easy to install. I put the ingredients in and started with a roti. After 7 mins of preparation and around 2min of final check it gave me an error. I tried resolving the error looking at the videos/ tutorials but was not able to. I called my friend who is using it for few months now and he was also not able to trouble shoot. Tired after all this I messaged the support. I got a a very quick response and after minutes I was in a video call with them. The support person Mohit was very helpful and he remotely recalibrated the machine. After around 30 mins or so we reset the machine and started the process again. I have used it 2 times now and it works as expected. I give 4 star as I expect the machine should be checked and verified before shipping to the customer. Customer support was 5 star

Customer service are helping a lot to improve the outcome of rotimatic

I have been experiencing some very good improvements with my Rotimatic, with every day use it is getting better. Customer service people are always ready to help, we are being contacted on a regular basis about our experience and improvements that can be made. I am facing issue with uncooked sides of some rotis and Sakshi was very eager to help me out. She has provided great guidance and tips to make Rotimatic work better and improve. Thanks a lot Sakshi.

Very nice phone support to fix…

Very nice phone support to fix rotimatic "sweeper" issue. Thank you bhupender.

Heard always good about Rotimatic…

Heard always good about Rotimatic prodct but not about the service. Looks like they are improving on service as well. I got a welcome call from Sakshi and she suggested few cleaning tips which are essential. Keep up the good work Rotimatic team.

Wifi connection issue with Rotimatic

Piyush has been trying to help solve our which is about internet connectivity. Though it’s still not fully sorted yet I’m impressed by his professionalism. I’ll be in touch with him again to rectify the issue properly.

Rotimatic issue resolved

We were having issues with our Rotimatic device. After starting the chat support feature, our support analyst quickly identified the issue and wanted to resolve via phone call. We spoke via video call through the app and we were able to resolve the issue.

I had power connection issue

I had power connection issue. I was trying for more than 30 min, machine was not starting. Then it switched on after 49 min. Syed from Rotimatic team assisted me to understand and to get solution for the issue so I don’t need to phase the issue again. Thanks Syed for your assistance.

The rolling pin which moves the dough…

The rolling pin which moves the dough after kneading stopped working suddenly and we called the customer care. We got quick response and the software settings were changed from their end. And it started working well I was not expecting this kind of issues as our machine is just a couple of month old. Hope this issue is not that frequent