Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond.
Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Hi
I am having some issues with my rotimatic machine. Sakshi and Zafar from Rotimatic are working with me to resolve the issues that I am facing. I am extremely impressed with their customer service skills and Sakshi did spend lots of time today in troubleshooting my rotimatic and I hope the setting she did should help in resolving the issues.
Nevertheless I would say great customer service and superb rockstars Sakshi and Zafar
Rotimatic 回复2022-12-07
Hi Meenal, thank you for your wonderful feedback. We hope that the issues get resolved soon. Please feel free to revert to Sakshi or send us an email at [email protected] in case you still need help.
Customer service representative was very cooperative. Helped me resolve my issue. Thanks a bunch
Rotimatic 回复2022-12-04
Hi Vishal, we are delighted to hear about your positive experience with our service. It is our endeavor, at Rotimatic, to provide exceptional service to our customers and your feedback means we are headed in the right direction. Thank you!
I received my Rotimatic 2 weeks back. Installation was easy. Videos available are very useful. We all liked the quality of the roti as well. However, it would be good if we are able to place the dough ball and continue, when we get dough stuck error. Tips provided by Sakshi was also very helpful. Only drawback is that, since the machine suddenly gives error and stops, it is not possible to leave the machine. One needs to be around the machine to attend to the problem. Hopefully my experience will improve as the machine learns continuously.
Rotimatic 回复2022-11-12
Hi Sanathkumar, thank you for your candid feedback and suggestions. The machine will adapt itself as more and more rotis are being made and also basis your feedback at the end of each roti making session. In case you face any issues or frequent errors, please feel free to reach out to us at [email protected]
Rotis are good, even Puris made by machine are very good. Negative point, only specific make Aatta to be used. If company provides moisture/water control to customer, various Aatta can be used. Difference between aatta is moisture absorption. If that can be adjusted, we'll any aatta can be used.
Machine is very useful.
Rotimatic 回复2022-11-07
Hi Pradeep, thank you for your valuable and candid feedback. We will surely pass this on to our research and development team.
Size - Small Rotis, Please increase the size of Rotis in next versions.
Rotimatic 回复2022-10-31
Hi Dr Mohammad, thank you for your candid feedback. Typically a Roti made by Rotimatic is 13-14 cm on diameter. We will be glad to make some suggestions in case you are getting smaller rotis.
Swift responses of the customer support team is great. Parul was
very helpful in clarifying my various doubts prior to placing the order.
Once I received the consignment, Sakshi from the customer care was very exceptional in providing me the guidance in taking forward. Her remarkable care and great dedication in clarifying my various doubts about the operation and ingredients usage has build the confidence in running the machine successfully. Definitely Sakshi is a great asset to the company as well as to the Rotimatic owners.
Rotimatic 回复2022-10-28
Hi Raj,
Thank you for your valuable feedback. We are sure that Parul & Sakshi would be delighted to hear your kind words and would be motivated to perform even better!
Cheers!
Amit
A simple click to take out the kicker and clean the Rotimatic has surprised me. It is so user friendly.
Rotimatic 回复2022-10-23
Hi Amer, the entire team at Rotimatic is grateful for the kind review you shared today. Customer satisfaction is our top priority, and we are always looking for opportunities to exceed our customers' expectations in terms of experience, usability and ease of operation.
I was really frustrated with other customer service representatives until Sakhshi called me and explained everything properly. I was very happy the way Sakshi handled my query and gave me proper explanation regarding my concerns.
Rotimatic 回复2022-10-19
Hi Jahnavi, thank you for your valuable feedback. We are sure Sakshi would be delighted to hear your kind words and would be motivated to perform even better!
My one year warranty was about to expire and I had a few questions regarding the extension warranty. I asked them in the chat and initially not get a proper answer. Due to which I missed the deadline to buy an extended warranty.
But later, Parul went out of the way to help me and extend my warranty extension date so that I could purchase an extension. Thanks Parul.
Rotimatic 回复2022-09-20
Hi Devashish,
Thank you so much for sharing your positive experience working with Parul! Your feedback means the world to us!
Regards,
Team Rotimatic
Ravi Jha helped us with all the issues we had with the recently purchased Rotimatic plus. He was very patient, polite and gave his best to solve all the issues we had. It took us 2 rounds of back and forth but he was overall very helpful in the process. Thanks !
Recently ran into a kicker getting stuck issue a few rotis after the software update. After the initial chat based support, slightly frustrating as I was made to rewatch all the basic troubleshooting videos, it was determined that a live session is needed. I was able to schedule the call within the next 30 minutes and within another 30 minutes, my Rotimatic was back alive making rotis, thanks to excellent help provided by Ravi. While we were waiting for pans to heat up, probably the most annoying part of the process, he answered all my questions patiently and expertly. Overall a positive experience.
The Rotimatic could not be powered on. After trying all available instruction videos I contacted support team. Piyush Verna was very helpful and patient in instructing to solve the problem. Thank you.
Himanshu - provided invaluable assistance in getting our heating pan issues relived. He was very pleasant , had a great attitude and above all valued our time too. Technically he was quite knowledgeable, resourceful resources and provided good insight s on operations of machine. Liked his
attention to detail and feel he great representative of the company.
Died one day - replaced by an upgraded refurbished machine
It worked fine in the beginning. But cheap plastic parts broke and replacement cost was another £50. After 2 years, the machine just stopped working. There was no support or repair offered. We were advised to buy another £1000 machine with free shipping.
At this price, one would expect better quality and support.
What started off as a pleasant experience, ended as a pretty bitter one.
UPDATE 22 Nov 2022: Rotimatic has since been in touch. After profuse apologies, they have offered three options:
Part replacement/repair - 480USD plus taxes, Remanufacture machine - discounted pricing of 599USD plus taxes, New machine - full price with free shipping voucher.
Ridiculous...Daylight robbery! When you buy a product for 1000USD and it breaks down in less than 2 years, one expects better service than this. I would not spend a penny more on such an unreliable product and a Company which is already selling refurbished machines...within 6 years of launching the product. That says something!
UPDATE 25 Nov 2022
After further emails and calls from Rotimatic, spoke to Mr Amit who offered 'free' repair if we paid $300 in shipping cost. Not sure whether to laugh or cry. 3 years ago, the product had let us down. Now the company and its ethos are. Most $1000 products these days come with 10 year or lifetime warranty. Rotimatic service is based on ransome. You cannot get it repaired anywhere. So you either lose 1000usd or shell out further 300usd. Sunk cost I say.
Oh BTW, I was told that their product is perfect. Apparently there are 'mini power surges' in the UK that cause short circuiting of the motherboard or 'customers' don't follow deep cleaning instructions. So beware people in the UK...your machine may short circuit one fine morning!
UPDATE 21 Dec 2022
After a lot of back and forth, conversations around sustainability, repair and customer expectations/service, Rotimatic agreed to replace the current brokendown machine with an upgraded refurbished one.
I am glad to acknowledge that they have taken the responsibility for their product and done right by us. I hope that they offer repair on a regular basis for all customers. The planet needs it.
Rotimatic 回复2022-11-21
Hi Sarika, we are sorry to hear that you feel this way. We will connect with you within 24 hours to discuss and offer you the best possible resolution.
Regards,
Team Rotimatic
Ashutosh was really nice and courteous to talk to. He understood the issue and made some settings update remotely. He answered all the questions patiently and explained the process clearly.
I was experiencing the issue with rotimatic.
Alvin the technical support guy helped lot and he said he is gonna work with me in future if I face the issue by keeping the chat on hold...Really appreciate....alivin's effort
Thank you so much h
After almost three weeks of continued daily communications with numerous Rotimatic Team members and their lack of follow up, including various mistrials and several missed scheduled appointments and their lame excuses. We finally had our Rotimatic Kicker plate jamming problem fixed, when Neelam Rathore provided excellent assistance, not only that she had our Rotimatic connectivity restored which was down for months! Till then We were beginning to lose faith in Rotimatic and its team members in its delivery, not to mention the lack of response from customer care to our emails. It’s equally difficult in not having doubts and reservations creeping in when have you purchased this expensive equipment at full price less than a year ago despite its not so positive reviews and subsequent lack of supportive comments on Rotimatic!
With all above mentioned frustrations, excuses doubt and almost giving up! In stepped in God send Neelam Rathore whose patience, enthusiasm and diligence over almost two hours patiently guided us to have our equipment working, despite intermittent internet connections issues she remotely persevered! What a relief to have someone like her generously care and provide a quality level of detailed service after weeks of endless frustration! As true to her words she immediately followed up on a reassuring response on what steps to take etc in the event we had issues again? This is after our late 2-hour call. What dedication and reassurance of her customer service!
Neelam thank you for saving our faith in Rotimatic and not giving up on us!
In closing if we can provide a constructive suggestion to the Rotimatic support team this is after what we experienced over past three weeks due to time zone is being respectful in following through to scheduled troubleshooting calls and as customers, we are waiting for you on our time for your help. As we all have lives to get on with! So, if you can’t make the scheduled time, please at least have the curtesy to notify the customer, don’t keep them lingering.
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