SmartBuyGlasses

Hello Jonathan, I hope you’re doing well. I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right. I’ll follow up with you privately via email or via phone call to assist and resolve this matter. Have a wonderful day! Best regards, Romar __________ Update Hi Jonathan, Thank you for updating your review and for recognizing our efforts to help. We're sorry you felt we only stepped in after your review was posted. While we certainly value our reputation, what matters most to us is helping our customers whenever they reach out, whether or not a review is involved. In your case, we reviewed your concerns and made a one time exception by providing a prepaid return label to make the return process more convenient. We appreciate your feedback, as it helps us improve both our products and our service. If there's anything more we can do to assist, we're always happy to help. Best regards, Romar

Hi Fedo, We're very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how disappointing it is to deal with a lost shipment and delays in communication, especially after you've already provided the requested information. I'll be reaching out to you via email shortly so we can discuss this matter further and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right. Sincerely, Hannah UPDATE: Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!

Hello Nancy, I'm reaching out with reference to your recent feedback. I recognize the issue, and I heard you. I'm ready to step up and address your concerns. I'm looking to get your order number or email address to contact you. Looking forward to your reply. Ellen ------- Update: Thank you for the update. I understand that you have already contacted us regrading this, but I'm not able to locate your order. Please share your order ID and email address through the secure Trustpilot form I sent you, so I can look into your case further. Kind regards, Service Manager

Hello G Majoros, This is Ellen, Service Manager from SmartBuyGlasses. I'm reaching out with reference to your recent order with us. I recognize the issue and I heard you. I'm glad to confirm that our products are 100% authentic as we source them through an authorized supplier of the brand or directly from the brand. You may check the information at https://www.smartbuyglasses.com/p/authenticity/ I'm looking to get your order number or email address to contact you on this and provide you with your order information and status. Looking forward to your reply, Ellen Update: Hello G Majoros, Thank you for providing your order information. I understand that waiting longer than expected isn't ideal, and I'm sorry for the frustration this has caused. We always do our best to fulfill orders as quickly as possible. I'll review your order personally and check the latest status. You can expect to receive an email from me shortly with an update Kind regards, Ellen

Hello Cheryl, I appreciate your review. We take our customers' feedback as a gift, as it'll help us improve our services to ensure our customers' satisfaction. I want to take a look at the order to identify the issue and find the best solution to the problem. That's why I sent a request for you to share information to move forward. You may also share your order ID to me here. Once I have it, I'll check and send you an email. Best regards, Ven UPDATE: Thanks for providing your details. I'll send you an email shortly.

Hello Calvin, I appreciate your review. I hear you on this, and I'd like to step forward to address the issue. A call has been arranged to discuss the matter further. Expect your phone to ring soon. Best Regards, Ven

Hello Ilissa, Thanks for your feedback. We're keen about processing the prescription lenses accurately based on the details entered upon placing the order. I'd love to assist you with your order. Can you please send me your order details? Regards, Steffany Happiness Engineer