Stamps.com

Hi Len, We're happy you find our application easy to use and friendly. We appreciate your feedback regarding the pricing for home users. Thanks for your review. -Sincerely, Paul

Thank you for sharing your experience, Jamie. We offer various means to cancel, including phone, email, and online options. If you require assistance with cancellation, please call us at 888-434-0055 or email us at [email protected]. We'd be happy to help. We do offer promotional items upon signup and we'd be happy to address this concern with you as well. -Sincerely, Paul

Thank you so much, Walter! We really appreciate that! If we can assist you in any way, please let us know! -Sincerely, Paul

Hi Ana, We're happy to hear that your experience with stamps.com has been great for many years! We appreciate you taking the time to share your positive feedback with us. -Sincerely, Paul

We're so glad you find it convenient! Thanks for your feedback, Carol! -Sincerely, Paul

Dear Kevin, Thank you for your inquiry. We appreciate and consider your feedback and take our customers’ concerns very seriously. Thank you for sharing your concerns. Based on UPS’s findings and applicable carrier terms, we are unable to take further action on these shipments, and we’d like to clarify UPS’s determination and ShipStation’s role in this process. The tracking numbers were reviewed through UPS’s formal audit process and were deemed valid based on their records. UPS’s assessment is based on their internal measurements and handling requirements throughout their network. These determinations are outside of ShipStation’s control, and we are unable to override or further dispute them once UPS has completed its audit. Per the UPS Tariff/Terms and Conditions (Page 22), shippers are responsible for providing accurate and complete shipment information in the UPS shipping system, including service selected, number of packages, weight, and dimensions. If any aspect of the shipment information is deemed incomplete or incorrect by UPS—in their sole and unlimited discretion—UPS may adjust charges at any time. Additionally, package dimensions may change during transit, which can impact dimensional weight and size-related charges used for final billing. We show that UPS has completed its review and rendered a final determination. However, if you encounter future UPS post-shipping adjustments that you would like reviewed, you are welcome to submit those directly through our claims form here: https://help.shipstation.com/hc/en-us/p/claim-form For additional guidance on how UPS post-shipping adjustments are assessed and ways to reduce the likelihood of future charges, we also recommend reviewing our resource here: https://help.shipstation.com/hc/en-us/articles/16803461564315-UPS-from-ShipStation-Post-Shipping-Adjustments We take your feedback seriously and understand your concerns regarding this process. Sincerely, The Customer Care Team

Hi Brenda, We're happy to hear that our program is cost-effective and user-friendly for your office. It's great to know it saves you time and that you've had a positive experience with our services for over 10 years. Thank you for your feedback! -Sincerely, Paul

Hi Toni, I'm sorry you've experienced issues printing at times. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. Thank you so much for your feedback! -Sincerely, Paul

Hi Mary, We're happy to hear that our full-color printing meets your needs as an artist! It's great knowing we can provide an affordable option for your creative work. Thanks for the positive feedback. Sincerely, Paul

Hi Reginald, we are so happy to hear that and happy to serve your mailing and shipping needs! Please let us know if we can help you with your account in any way! -Sincerely, Paul

Hi Matthew, Thank you for your feedback and rest assured that Stamps.com is an approved and licensed vendor of the USPS (since 1999). Please rest assured that we take your concerns very seriously. You can be confident that when you use the Stamps.com service, we make every effort to keep your credit card information private and safe. We are happy to have had the opportunity to communicate with you regarding this issue. Security is a top priority at Stamps.com. To safeguard your personal information, our systems are equipped with multiple security precautions. We monitor our systems daily and use the latest in encryption technology to ensure that every transaction is safe. Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue. For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution. In regard to fee disclosure, we do provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. Sincerely, Paul

Hi Olive, We appreciate your feedback and are so happy to hear that our products help your church! Thank you for your support! -Sincerely, Paul

Hi Michael, We appreciate your feedback and are glad you find our service quick and easy to use. Thank you! -Sincerely, Paul

Hi Rick, We sincerely apologize for the misunderstanding. We show that you had created more than one account with us. One account was closed on 7/22/2025, the second had been closed on 10/10/2025. We'd like to help and we located a third account that was closed on 4/10/2026. We sincerely apologize for the misunderstanding that occurred. We do make every effort to thoroughly communicate any necessary information to our customers once they create a Stamps.com account, including a Welcome Email that provides confirmation of a new account being activated. If we can assist further, please let us know. Sincerely, Paul

Hi James, We apologize for any misunderstanding regarding this. This is not the experience we want you to have. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period. We'd be happy to help you further resolve any billing issues. Please contact us at [email protected] so we can review this further for you. Sincerely, Paul

Hi Gary, We appreciate you bringing this to our attention and respect your feedback. We are taking your feedback seriously and apologize for the experience. Reviewing the order issue, we show that a refund has already been issued for this order. A refund was requested on 4/11 and was processed on 4/13. Our email address is [email protected], although some automatic invoices and statements may include a noreply address. Customers may contact us via email, chat, and phone at 888-434-0055. While we do sell supplies at https://store.stamps.com/ we would like to clarify that for many of our mailing options, the Stamps.com service and software are usable without any supplies or equipment purchased from us. Customers can begin using Stamps.com immediately upon opening an account and installing our software. No additional hardware or supplies are needed to start printing postage. The Stamps.com software allows customers to print valid USPS postage directly onto standard non-windowed envelopes (#8,#9,#10, etc.), and plain paper for barcoded Shipping Labels, for example. Customers may also use labels purchased from a 3rd party office supplies store, such as Avery or NCR labels. Stamps.com customers do not have to purchase Stamps.com scales, and can use scales purchased from an office supplies store. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period, which ended on your account on xxxx. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. If we can help you any further, please let us know. We're so sorry to hear that this was your experience. We pride ourselves on amazing customer service and a great product. Sincerely, Paul

Hi Mike, We're happy to hear that our website is easy to use for your company's USPS and UPS needs. We appreciate you recommending our services. Thank you for your feedback! -Sincerely, Paul

Hi Bradley, we appreciate that feedback and sincerely apologize for the experience. We have waived 3 upcoming service fees on your account. Checking on this issue, we do show that we have a ticket escalated on this issue along with the the amount of the non-machinable price being incorrect. We value your feedback and hope to have the issue fixed as soon as possible. I have escalated your concerns and feedback to our senior tech team. -Sincerely, Paul

Hi KG, We appreciate you bringing these issues to our attention. We're very sorry you had a frustrating experience with our software, especially regarding printer alignment, multiple label printing, and the history. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. -Sincerely, Paul

Hi Robert, We appreciate you sharing your experience. We are sorry to hear that you've encountered issues with the deactivation process and that you've had to make multiple calls. We'd like to assist you and get this issue resolved ASAP. We take these concerns very seriously and we apologize for the inconvenience. Please write to us at [email protected] so we can get this issue sorted out for you. Sincerely, Paul