Stamps.com

Thank you so much for updating your review, and we're thrilled to hear Jay was able to get this resolved for you! We'll be sure to pass your kind words along to him. We also appreciate the candid feedback regarding the billing and cancellation process. That's valuable insight we'll make sure gets to the right teams. We hope to have the opportunity to win you back in the future!

Thank you for sharing your experience, and we sincerely apologize for the frustration. The interaction you had with our support team fell well below the standard we hold ourselves to, and we completely understand why that experience left you feeling the way you did. We're glad George was able to assist with closing your account and processing your refund, and we appreciate your patience while that is handled. Your feedback will be passed along to the appropriate teams.

Thank you for sharing! That's exactly what we're here for: saving you the trip to the post office and giving you flexible options like UPS right from home. We appreciate you taking the time to leave a review!

Thank you for your feedback, and we sincerely apologize for the frustration this experience has caused. We've located your ticket #9480876, and our team will be following up with you shortly to check on the status of the check for the refund. We appreciate your patience!

Thank you so much for the kind words! We're thrilled to hear you're finding the site easy to use. That's exactly what we aim for. We appreciate you taking the time to share!

Thank you for sharing your experience, and we're truly sorry to hear about the unexpected charges. We understand how stressful that must have been. This is not the experience we want for our customers, and we want to help get this sorted. We've reached out via Trustpilot to request your account information and are standing by to assist as soon as we hear back from you.

Thank you for your feedback, and we're sorry to hear about the confusion surrounding the subscription. We understand how frustrating that experience can be. Our team will be following up via the ticket you provided to clarify further and work toward a resolution.

Thank you for your feedback, and we're sorry to hear the monthly subscription wasn't made clear on your signup. We understand how frustrating an unexpected charge can be. We've reached out via Trustpilot to request your account information and look forward to hearing back so we can work toward a resolution for you.

Hi Christi, I'm so sorry about the frustrating experience. As verified in our response today via a separate channel of communication, your experience is important to us and we have applied a postage credit of $22.67 to your postage balance. If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in. I'm very sorry to hear this issue occurred with your printer. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. -Sincerely, Paul

Hi Ms. Jones, We're so glad we could assist you quickly with your stamps. We appreciate your kind words about our representative's understanding and compassion. Thank you for your positive feedback! -Sincerely, Paul

Hi Carmellia, We're so glad to hear our service provides such convenience for your large volume of mailings, saving you valuable time. Thank you for your positive feedback! Sincerely, Paul

We are so happy our team met your satisfaction, Sue! Thank you for your kind feedback! -Sincerely, Paul

We're glad to hear we saved you time, Xuan. Thank you for your feedback! -Sincerely, Paul

Hi Miki, We're so glad to hear that our service saves you time and stress, and that you find our website easy to use. Your positive feedback about our support team is also much appreciated! Sincerely, Paul

Dear Mike, Thank you for taking the time to share your experience with us and I'm truly sorry it was such a frustrating one. The error you encountered during the payment process is something we take seriously, and our technical team can investigate further for you. We’d be happy to help further. I'd like to locate your account and obtain further assistance for you. Please DM us your Stamps.com account information or email us at [email protected]. I also want to sincerely apologize for your experience with our support line. Every customer deserves clear, effective assistance. Once we locate your account, rest assured we will review this interaction thoroughly. -Sincerely, Paul

Hi Diane! We're happy to hear we made tax season easier for you! Thanks for your kind words! -Sincerely, Paul

Hi KIF, Thank you for your feedback and we apologize for the frustration. We'd like to make sure you have the correct information. We do not profit from postage fund sales or prints. Postage funds are purchased from the USPS, not Stamps.com. Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage. We want to assure you that we do not keep or withhold any postage funds. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. We appreciate your patience as we work to resolve this matter on your behalf. Mail-in requests have always been required for postage labels with no embedded tracking and we apologize for the misunderstanding on that. e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim. If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request. Sincerely, Paul

Hi Cheryl! We're happy to hear you find our service convenient! We appreciate your feedback! Sincerely, Paul

Hi Tiffany, Thank you for taking the time to share your experience and we're truly sorry it was this frustrating. That's not the experience anyone should have. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period. We want to make this right for you directly. Please reach out to us at [email protected] and reference this review, and I will personally ensure your subscription is cancelled and any other issues are addressed promptly. We're also flagging the technical issues you encountered (the cancellation page reload bug and the login loop in our chat) to our product team immediately. Again, we're sorry for the time and frustration this caused you. Sincerely, Paul

Hi Dani, We're so glad to hear you find Stamps.com simple to use and navigate! Thank you for your wonderful recommendation! Sincerely, Paul