Stamps.com

Hi Laura, I sincerely apologize for the experience. Checking on this for you, I do show one pending request for a misprint for you for $2.72 and rest assured that I have credited this for you. We take your feedback seriously and we would like to make your experience with us a good one. If we can help further, please let us know by emailing [email protected]. We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. Sincerely, Paul

Hi GW, We are so glad you enjoyed our stamps! Thank you for your wonderful feedback! Sincerely, Paul

Hi Brandon, I'm really sorry to hear that. That’s understandably frustrating. While we don’t handle the delivery process directly, as we do not deliver packages or handle delivery in any way, if you're a customer of ours, we’d be happy to look into this further and help however we can. Could you please contact us at [email protected] with further details? Thank you for bringing this to our attention! Best regards, Paul

Hi Jennifer, Thank you for taking the time to share your feedback. We're truly sorry to hear your experience hasn't met your expectations. While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account. We apologize for the misunderstanding regarding this. Rest assured that we do offer the ability for customers to request and refund postage if a misprint occurs. We also offer a free tech line to support and diagnose any printing issues customers may be having. We are sorry that we did not have the opportunity to assist you further with these issues. We’re sorry to hear there may have been some confusion about our refund policy and we want to make sure you have the correct information. We do refund amounts under $25. Upon account closure, we refund purchased postage balance remaining in the account. Postage balance refunds upon account closures do not take 8 weeks. Once an account is closed, you can typically expect it to be processed within 3-5 business days. We want to assure you that using our PC Postage service has no impact on your delivery times. Once your postage is applied and your shipment is handed off, it enters the standard USPS mail stream and is handled exactly as it would be through any other postage method. All packages are processed and delivered by USPS according to their standard shipping and processing timelines, so you can expect the same reliable service you're used to. In regard to the billing cycles and the $0 subscription plan, as stated in our Terms of Use, we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle. We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed. However, your satisfaction is very important to us and we have determined that a refund will be given. We have issued a refund in the amount of $62.97 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement. If we can clarify further, please let us know. Sincerely, Paul

Hi MetroPlex Wood, We're so glad you find us easy to use! Thank you for the positive feedback! Sincerely, Paul

Hi Katya, Transparency is something we take seriously. Thanks for your feedback. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. Your satisfaction is important to us! Rest assured, we have issued a courtesy refund in the amount of $100.00 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement. If we can help you any further, please let us know. Sincerely, Paul

Hi Nick, Thank you so much for your kind words and continued support. It truly means a lot to us! We're sorry to hear that logging back in has been a challenge at times. That's definitely something we want to make as smooth as possible for you. A few things that may help: • Using the "Remember My Email or Username" option at login • Resetting your password if you're experiencing repeated issues • Clearing your browser cache or trying a different browser If the problem persists, we'd love to dig into it and get it resolved for you. We'd like to help. Please give us a call at 888-434-0055 or email us at [email protected] so we can set up a technical callback for you. -Sincerely, Paul

Hi Jean, We are sorry to hear that you had such an upsetting experience. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected] Transparency is important to us. Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. We do apologize for the misunderstanding and experience, and we are happy to help further. Sincerely, Paul

Hi C, We appreciate you taking the time to share your experience. We're happy to hear that it works well for you when needed! -Sincerely, Paul

Hi Jesus, Thank you for taking the time to share your feedback and we're genuinely sorry to hear about your experience. We never want any customer to feel taken advantage of, and we take concerns like yours seriously. We'd love the opportunity to understand exactly what happened and make things right. Could you reach out to us directly at [email protected]? To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. Sincerely, Paul

Hi Donna, That's what we like to hear! Time saving is what we aim for! -Sincerely, Paul

Hi Mo, We apologize for the experience and for the misunderstanding. We’d be happy to help further. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected] In regard to free plan switches, to clarify, and as indicated in the email confirmations, we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle. The charge you were seeing was for the old plan rate, the previous month of service. We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service. If we can clarify further, please let me know. Sincerely, Paul

Hi Ashley, We appreciate you taking the time to provide such candid feedback. We sincerely apologize for the experience. We want to make this right. The issues you have detailed are serious, and we would like to immediately find your account to investigate the details of your experience, including the system and support issues. To ensure we can take ownership of this situation and begin the necessary steps to rectify it, please reply with your account number or the email address associated with your Stamps.com account. You may email us at: [email protected] Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account, or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have. Thank you again for providing this honest and detailed account of your frustrations. We are committed to making this right for you. -Sincerely, Paul

Hi Richard, Thanks for that feedback! Getting survey requests frequently, especially after every interaction, can be frustrating. We only send them because your input is truly valuable and helps us improve the quality of our service. -Sincerely, Paul

Thank you, Cecilia! We appreciate that! Convenience is what we're going for! -Sincerely, Paul

We are so happy to hear that, Joye! Super easy is what we're going for! Thanks for your feedback! -Sincerely, Paul

Hi Tyler, Thank you for your feedback. We apologize for the experience. Rest assured that we offer Certified Mail, as promised, and we offer two methods of adding this service. For ease of use, we make electronic forms and services available. If you prefer more traditional methods, you can always manually complete forms for USPS Certified Mail, Registered Mail, or similar service forms that attach to a regular mailpiece. You just have to obtain and handwrite the postal forms yourself. We are sorry that we did not have the opportunity to assist you further with this issue. We do offer various means to cancel, including phone, email, and online methods. We respect your feedback and we'd be happy to assist you with account cancellation. We’d be happy to help further. We'd like to locate your account and obtain further assistance for you. Please email us at [email protected]. Sincerely, Paul

Hi Gage, We apologize for the experience! Reviewing this issue, we show that the account was closed on May 2, 2026. We apologize for any misunderstanding. Thank you for contacting Stamps.com. Rest assured that we have refunded $83.96 to you today. We have closed your account. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/31/2026. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. If we can help you any further, please let us know. Sincerely, Paul

Hi, we apologize for the experience and we'd like to help. Please email us at [email protected]. We'd like to locate your account and obtain further assistance for you. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they’ve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. Sincerely, Paul

Hi Michael, Thank you for reaching out to us. I am so sorry to hear about your experience, and I can definitely see where you’re coming from. Technical issues and frustrating interactions can be so frustrating, and I regret that our service has led you to feel this way. We hope we can restore your confidence in Stamps.com. We want to make sure we resolve this for you completely. In regard to the print receipt issue you describe, this is a newly detected known issue and rest assured that our engineering and tech teams are working on resolving this. Temporarily reverting to a previous version can resolve this and we can work with you on this. Please email us at [email protected] so we can set up a technical callback for you. We can also review the web page slowness issue for you. I hope this resolution will improve your view of doing business with us. In regard to the rate calculation, our interface will provide the finalized amount based on criteria such as mail class, destination, mailpiece, and weight. Sincerely, Paul