SteelSeries（www.steelseries.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 200 条用户评价，属于电子与科技分类，口碑良好。79% 的评价为 4 星及以上，14% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。
买了一个新鼠标，一周后支持人员无法帮助我使用该软件。无论我改变什么，LED 灯都会随心所欲。即使是新安装的 Windows，支持人员也让我在 Windows 上运行修复程序，我可以看到墙上的文字，他们不知道出了什么问题。返回鼠标并继续前进。
Sorry we couldn’t get this sorted for you. We know how frustrating it is when a new mouse doesn’t work as expected, especially after spending time troubleshooting with support. Thanks for giving us a shot, and for sharing the feedback.
GG! Your ability to connect and stay engaged also help solve the issue fast. Thanks for the great review! #GLHF!
制造成本低廉的昂贵计算机硬件在抵达时或使用后几个月内出现缺陷的可能性很高。 买了个 aerox 3 鼠标，用了一年，鼠标中键就停止输入了。决定更换它并购买了该鼠标的非轻型版本，以免碎片落入机构中，结果在交付时遇到了完全有缺陷的鼠标，右键单击有时会检测到中键单击，并且侧按钮一次输入许多控件，从而冻结了计算机。 我唯一能给予的就是亚马逊的退货政策很好
Thanks for the feedback, and sorry to hear both mice gave you trouble. That’s definitely not the experience we want with our gear. We appreciate you calling it out, and we’re continuing to work on improving quality and the overall player experience.
问题未解决，因为这是 Android 电视上 emby 的软件/固件问题，但快速回复并提供了对故障排除有意义的建议。所以没有抱怨。
We're on the case! Thank you so much for the positive review!
我很快就收到了正确的建议。 我得到了一位友好的人的帮助，我对这项服务是否像我多年来在 Steelseries 工作一样满意！
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
You made that easy to do. Thanks for the great review. Now... back to gaming!
服务台人员为我提供了所有可能的解决方案，使我的耳机正常工作。在我尝试了他们提供的所有解决方案并提供证据证明我尝试了上述解决方案（视频或照片证据）后，服务台人员免费提供 RMA 来履行保修。
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
伟大的游戏外设公司
Feedback like this helps, and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
我自 2013 年以来一直是 SteelSeries 的客户，多年来一直拥有他们的多款鼠标、耳机和配件。不幸的是，我最近关于有缺陷的 Aerox 9 Wireless 的支持体验令人失望。 老鼠首先变得完全没有反应。在按照支持代理的指示重新安装 SteelSeries GG 和设备驱动程序后，它暂时恢复了活力，但随后出现了严重的跟踪问题：每当抬起鼠标时，光标都会在屏幕上疯狂移动。不久之后，老鼠再次失去反应。 我在另一台没有安装SteelSeries GG的电脑上进行了测试，并且也是在有线模式下使用。同样的问题仍然存在，这强烈表明存在内部硬件或固件相关的缺陷，而不是软件配置问题。 然后，支持人员要求我提交发票、序列号、照片和完整的送货地址以进行保修验证，同时声明成功索赔将导致同等更换。当我提交所有内容后，请求被拒绝，因为鼠标超出了保修期。 我了解保修期是有限制的。然而，作为忠实客户十多年后，我希望得到一些善意，特别是因为这似乎不是正常的磨损。相反，我在更换产品时获得了 15% 的折扣。 支持人员很有礼貌并且回复很快，但最终的解决方案令人失望。目前，SteelSeries 已提出让经理审查此案，因此如果结果发生变化，我将更新此审查。
Thanks for taking the time to share such detailed feedback, and for being with SteelSeries since 2013. We’re glad to hear the agent was polite and responsive, but we’re sorry the overall outcome left you disappointed. We appreciate you outlining the troubleshooting and timeline so clearly. Your feedback on the warranty experience and final resolution is valuable, and we’re glad to hear the case is being reviewed further. If the outcome changes, we’d appreciate any update.
很棒的产品！伸手去拿替换耳垫。立即解决。很棒的服务。
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
我真的很感谢他们的支持和善意:)他们倾听、解决问题并帮助我解决问题。
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
大力支持，快速且友好 为查布斯干杯
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
服务完全不能令人满意。作为一名技术人员，我相信支持团队只是遵循严格的协议，而不是真正尝试为客户找到解决方案。耳塞问题（ANC 麦克风故障）可以通过软件工具、强制更新或硬件校准固件来解决。 支持人员没有提供技术解决方案，而是选择将我抛在一边，仅仅是因为该商品是二手的（亚马逊转售）。一个优秀的产品由于完全缺乏技术支持而变成无用的电子垃圾，并且品牌拒绝提供翻新产品服务，完全边缘化用户，这是不可接受的 您的回答准确地解释了科技行业为何产生大量不必要的电子垃圾。该商品来自亚马逊转售的事实并不能改变它是由您制造并带有您的品牌的事实。 仅仅因为其当前的分销渠道而拒绝为优秀产品提供技术支持或维修协助，表明完全缺乏对可持续性和维修权的承诺。建议“本地回收”而不是提供技术解决方案证明您宁愿看到好的硬件最终被扔进垃圾填埋场，也不愿为用户提供支持。作为一个品牌，这是一个巨大的失望。
Our warranty applies to products purchased new from authorized retailers or directly from SteelSeries, with valid proof of purchase from the original sale. For second-hand or resale items, we’re often unable to verify the product’s history, condition, or prior service, which means we can’t offer the same warranty support in those cases. We highly suggest you connect with local recycling. We appreciate you taking the time to share this with us, and your feedback is important as we continue working to improve the support experience.
支持/客户服务是最好的之一。我的交换机 2 和一些设备遇到了罕见的问题，他们帮助我找到了问题根源。他们总是愿意提供帮助，每次我联系他们时都得到了解决方案。
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
霍华德是好的，但钢铁系列基本上是在欺骗它的客户。 300 美元的耳机和适配器在使用后几乎不会损坏，并且已经等待新的几个月了。多次寻求帮助，因为它是一个小部件，更换起来应该很容易且便宜。但没有帮助，也没有更换零件，所以现在我昂贵的耳机完全一文不值。以后再也不买这家公司的东西了！
Thank you for taking the time to share your feedback, and we’re glad to hear Howard provided a good support experience. At the same time, we’re very sorry to hear about the frustration with your headset and replacement dongle. We completely understand how disappointing it is to have an expensive product become unusable while waiting so long for a small replacement part. That’s not the experience we want for our customers. Your feedback is important, and we’re continuing to work on improving both part availability and the overall support experience. We truly appreciate you raising this, and we’re sorry again for the frustration this has caused.
回复很快，而且非常友好，对小问题和如何做事很有帮助。
We do our best to be the best teammate and not leave you AFK. Thank you SO much for the review!
产品品质优良，交货快捷
100% appreciate this feedback! This sort of feedback helps keep each person motivated in every team!
P.S耳机很完美 我对 SteelSeries 客户服务的体验非常棒。我遇到了一些问题，但他们解决了。他们为我提供了一些令人惊叹的选择，我选择了对我来说最方便的。帮助我的人凯瑟琳（消息）清晰而友善，我很快就给出了反馈。真的很快。现在我很高兴，信任 Steelseries，并可以作为专业人士推荐令人惊叹的产品和员工。
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
总体而言，很好，说明很容易遵循，并且我了解了必要的信息，唯一担心的是回复消息所需的时间，但除此之外没有投诉
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
我喜欢他们的反应速度，而且他们善于提供逐步指导。
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
共 200 条符合条件的评价