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购物与时尚

Sweaty Betty

200 条评价

3.6200 条评价
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关于 Sweaty Betty

数据更新
网站
www.sweatybetty.com
分类
购物与时尚
所在地
United States
状态
待认证
近 12 个月
200 条评价
差评回复率
76%(51/67 条)
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Sweaty Betty靠谱吗?

Sweaty Betty(www.sweatybetty.com)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:65% 给出 4 星及以上,同时 31% 打了 1 星;商家回复了 76% 的差评。数据最后更新于 2026-08-10。

用户怎么说

P
PY · 写过 6 条评价 · 体验于 2026-06-08 ·

Keill M 非常高效并且……

Keill M 非常高效,几分钟内就解决了我的疑问。强烈推荐他们在网站上的聊天。太感谢了。

Sweaty Betty 回复2026-06-10

Hi there, Thank you so much for taking the time to share your lovely feedback with us! We’re delighted to hear that you received excellent support from Keill on Live Chat and that your query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through. We’ll be sure to pass on your kind comments to Keill, and we look forward to helping you again in the future. Best wishes, Customer Care

S
SJ · 写过 2 条评价 · 体验于 2026-06-08 ·

动力短裤

我订购了 9 英寸动力短裤,但没有意识到自上次订单以来尺寸略有变化,而且商品太小了。退货非常容易,下一个订单非常完美。质量非常好,可以使用很长时间。 我必须联系客户服务部门询问退货事宜,他们很快就按查询进行了分类。

Sweaty Betty 回复2026-06-10

Hey, Thank you so much for your feedback. We are so pleased to hear you received excellent customer service from our team and that your return issue was resolved for you. We truly value our customers so it's great to read your comments. Best wishes, Customer Care

L
LID C · 写过 1 条评价 · 体验于 2026-06-07 ·

多莫尼克的优质服务…

多莫尼克的服务非常好,他非常乐于助人。我询问了一件特定的服装,当没有 XS 尺码可用时,她能够从其他商店查找库存。在她发送电子邮件后,我可以在另一家商店预订。她还指导我寻找其他普拉提装备,我最终买了一件我试穿的上衣,因为它非常舒适且合身。注册更新后我肯定会回去。

Sweaty Betty 回复2026-06-10

Hi, We are so pleased to hear you received excellent customer service from Domonique and that they were able to source some stock for you too in another store! We truly value our customers so it's great to read your comments. Best wishes, Customer Care

A
Annabel · 写过 2 条评价 · 体验于 2026-06-05 ·

很棒的客户服务

很棒的客户服务。 我收到了一条动力紧身裤作为礼物,穿了几次后,接缝处出现了一个洞。联系客服后,他们立即安排了更换!

Sweaty Betty 回复2026-06-10

Hi, Thank you so much for taking the time to share your experience with us! It's wonderful to hear that you had a great experience and the issue with your leggings was resolved for you. We will make sure to pass on your lovely comments to our Customer Care team. 😊 Best wishes, Customer Care

O
Omni · 写过 1 条评价 · 体验于 2026-06-05 ·

很棒的客户服务!

Sweaty Betty 回复2026-06-10

Hey, Thank you so much for your feedback. We are so pleased to hear you received excellent customer service! We truly value our customers so it's great to read your comments. Best wishes, Customer Care

K
Kay · 写过 17 条评价 · 体验于 2026-05-25 ·

非常糟糕的客户服务

刚刚过去的银行假期,我收到了一张 40% 的家人和朋友代金券,我很高兴使用它,因为我看到了一件我喜欢的雨衣。当我去网上购买时,Sweaty Betty 似乎决定进行 25% 的促销,这意味着我无法使用我的 40%。我很失望。我写信给他们的客户服务部,得到的回复是感谢您的反馈,我们很抱歉让您感到非常失望。他们不会向您发送包含更新信息的电子邮件,但相关部门知道您的查询。我将此视为谢谢,但运气不好。多么糟糕的客户服务

Sweaty Betty 回复2026-06-10

Hi Kay, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. Best wishes, Customer Care

N
Nadia Belvedere · 写过 5 条评价 · 体验于 2026-06-04 ·

糟糕的送货服务和困难的客户支持

交货总是有延误。 我之前曾遇到过两次订单丢失的情况,当问题得到解决时,我想要的一些商品已经售空了。 我这次遇到的问题是,我周日下了订单,支付了第二天送货的费用,现在已经周五了,我仍然没有收到。 最重要的是,联系客户服务的唯一方式是通过周一至周五上午 10 点至下午 5 点之间的实时聊天。甚至没有可以联系他们的电子邮件地址,这使得解决问题变得不必要的困难和令人沮丧。

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. You can pop an email over to us at any time on the contact us form too on the contact us page here: https://help.sweatybetty.com/SBHelpCenter/s/article/Contact-Us Best wishes, Customer Care

T
Treise Hyland · 写过 3 条评价 · 体验于 2026-06-02 ·

订单已收到一半

感谢 Keilli 在我的订单只送达一半后就及时解决了我的问题。实时聊天非常成功。

Sweaty Betty 回复2026-06-10

Hi, Thank you so much for taking the time to share your experience with us! It's wonderful to hear that you had a great experience with Keill on live chat and that your query was resolved for you. We will make sure to pass on your lovely comments to our Customer Care team. 😊 Best wishes, Customer Care

j
jake · 写过 34 条评价 · 体验于 2026-06-05 ·

我的订单丢失了

我的订单丢失了。 在 SB 网站上与 Gemma 进行快速在线聊天后,她创建了一个新订单,并在第二天交货时发送了替换商品。 很遗憾延迟意味着错过了妻子的生日,但解决问题的方式是一流的。 汗水贝蒂的杰玛干得好。 编辑。 不得不将我的评论修改为 3 星(从 4 星)。 尽管 Gemma 提供了良好的客户服务联系。 我既没有收到确认电子邮件(如承诺的那样),也没有收到(应该)在第二天交货的物品。 今天与他们的客户服务进行了另一轮聊天后,我得到了另一封确认电子邮件的承诺,并在第二天交货时发出了另一份更换订单。 尽管与索菲的客户联系再次积极,但遗憾的是,我并不保持乐观。

Sweaty Betty 回复2026-06-10

Hi Jake, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and have contacted you directly to discuss this further. Best wishes, Customer Care

C
Christine A · 写过 9 条评价 · 体验于 2026-06-05 ·

安妮玛丽帮我找回了一个数字……

Anne-Marie 帮助我取回了 5 月 10 日母亲节时我女儿从我那里收到的数字礼品卡。我错误地删除了最初的礼品卡,她引导我完成了整个过程。我很感谢她的帮助,因为我很高兴终于可以使用我慷慨的礼品卡,今天我这样做了。

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you received excellent customer service from Anne-Marie and that your gift card issue was resolved promptly and efficiently for you. We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future. Best wishes, Customer Care

S
Semona A · 写过 7 条评价 · 体验于 2026-06-04 ·

与夏洛特·C 一起度过了愉快的经历……

与夏洛特·C 的合作经历非常好,她安排了一件替换外套,但从未到达。对服务很满意!

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you received excellent customer service from Charlotte C and that your delivery issue was resolved promptly and efficiently for you. We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future. Best wishes, Customer Care

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Loretta Mangan · 写过 1 条评价 · 体验于 2026-06-04 ·

非常有用的在线聊天支持

当我在 SB 网站上进行的交易中出现付款错误而无法使用礼品卡时,Charlotte C 和 Emily T 都提供了极大的帮助。夏洛特能够建议我采取的步骤,甚至能够向我发送一封电子邮件,确认行动和后续步骤(出于我的想法)。然后,Emily T 就能够将我拥有的礼品卡应用于追溯交易并退还我的卡!真的很感谢他们俩对我的支持和帮助!

Sweaty Betty 回复2026-06-10

Hi there, Thank you so much for taking the time to share your lovely feedback with us! We’re delighted to hear that you received excellent support from Charlotte C and Emily T on Live Chat and that your gift card issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through. We’ll be sure to pass on your kind comments to them both, and we look forward to helping you again in the future. Best wishes, Customer Care

S
Sarah · 写过 47 条评价 · 体验于 2026-05-28 ·

我需要退回一些物品

我需要退回一些物品。我完成了退货流程并收到了带有退货二维码和标签的电子邮件。电子邮件中的链接已损坏。满身是汗的贝蒂没有回应我的帮助请求。

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and we are aware your query has now been resolved in email. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team on live chat or reply to the latest email we sent and we will be more than happy to help. Best wishes, Customer Care

R
Ramla Ali · 写过 1 条评价 · 体验于 2026-06-02 ·

客户服务非常好

商店里的工作人员总是那么友好和乐于助人。他们穿着衣服,所以他们有很好的知识。优惠券存在问题,客户服务团队很快就解决了。沟通很好。谢谢。

Sweaty Betty 回复2026-06-10

Hi, We are so pleased to hear you received excellent customer service from the store team and that your voucher issue was resolved for you. We truly value our customers so it's great to read your comments. Best wishes, Customer Care

K
KK爱尔兰 · 写过 22 条评价 · 体验于 2026-06-04 ·

家里有 3 个女人,我们都喜欢……

家里有 3 个女人,我们都喜欢 Sweaty Betty,质量总是很棒,但在穿了一次后,我订购了一条动力紧身裤,腿内缝顶部有洞。通过电子邮件发送投诉,等待 3 天后没有得到回复,因此与 Sophie 进行了实时聊天,并在 10 分钟内解决了问题。发送替换对。快乐的日子。谢谢。由于没有回复我不得不追寻的第一封联系电子邮件,因此给予 4 星。

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you received excellent customer service from Sophie and that your query was resolved promptly and efficiently for you on chat. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody who has reached out on email as quickly as we can, and really appreciate your continued patience. We will be sure to pass on your feedback and we look forward to assisting you again in the future. Best wishes, Customer Care

N
Naomi Rose · 写过 1 条评价 · 体验于 2026-06-03 ·

很棒的客户服务

优质的客户服务 - 快速响应并有效地解决问题。谢谢你:) 产品也很棒!

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you received great customer service and that your query was resolved promptly and efficiently for you. We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future. Best wishes, Customer Care

L
Linda Montgomery · 写过 17 条评价 · 体验于 2026-06-03 ·

我过去发表过一些批评

我已经发表了一些关于汗水贝蒂的批评性评论,所以我觉得当我有相反的经历时才做评论是公平的,就像我今天所做的那样。几周前我买了一件运动胸罩,第一次清洗时,其中一个内衣就散开了。我通过网站上的聊天室向客户服务人员发送消息。索菲几乎立刻就回答了。她很快就明白了这个问题,并给我送了一个替代品,没有大惊小怪,没有任何麻烦,这恢复了我对汗水贝蒂的信心,所以我只是想在应得的荣誉上给予荣誉。

Sweaty Betty 回复2026-06-10

Hello, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you received excellent customer service from Sophie on Live Chat, and that she was able to resolve your query promptly and efficiently for you. We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future. Best wishes, Customer Care

A
Amelia Woodford · 写过 40 条评价 · 体验于 2026-06-03 ·

近两周没有送货,没有客户服务

5月23日下令。 5 月 27 日收到“已发送”通知。 看到快递员是 Evri,当地的情况很糟糕(我们住在一条 2 英里的巷子里,大部分包裹都留在其他以“Tre”开头的房子里——康沃尔郡大多数房子的 50% 以上!——或者只是扔到任何旧地方。事实上,我的房子被 Evri 快递员用作每个人包裹的垃圾场,在极少数情况下他会费心来我的村庄)。 然后什么也没听到。 6 月 1 日,即订购后 1 周零 2 天,但追踪中没有显示任何信息,Sweaty Betty 发消息说。 自动回复 - 我们通常会在 3 天内回复。 我什么也没听到。 6 月 2 日晚上 8:06,当我坐在前门旁边的客厅时,我收到了一封来自 Sweaty/Evri 的电子邮件,内容为“抱歉,我们错过了您”。 这不是真的——这里没有快递,以前也没有! (DPD 和皇家邮政设法在同一天成功投递 - 无论如何,埃夫里,在极少数情况下,他们到达这里,无论如何,只需将包裹扔到花园里即可!)。 6 月 3 日,跟踪显示“入站”包裹(我认为包裹已“出站”很奇怪,因为它从未显示为已到达)。 如果它真的进了快递员的车,那它显然就在那里呆了一整天,而他并没有来这里。 已于 6 月 1 日、2 日和现在的 3 日向 Sweaty Betty 的客户服务发送了 3 条消息。 我不明白为什么像 SB 这样的优质品牌会使用像 Evri 这样的廉价快递服务,但又根本没有任何客户服务。 如果明天中午 12 点之前我没有得到解决方案,我将申请退款。 到目前为止绝对是可怕的经历。 更新 - 6 月 4 日 - 我终于成功进入在线聊天,Sophie C. 非常乐于助人。 她同意物品丢失,并向我退款——退款通知立即出现在我的手机上。 然后她重新订购了每件商品,并保留了我在闪购时获得的 25% 折扣,并且免费送货(通过 DPD,而不是 Evri!),而不是 6 英镑。 所以——如果明天一切都发生的话我会有完全不同的看法!但目前,由于我目前还剩 146.25 英镑(因为我必须再次付款),所以它仍然是 1 星。

Sweaty Betty 回复2026-06-10

Hi, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and we are aware your query has now been resolved, we do hope your next delivery arrives well with DPD instead. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care

A
Allison Mackrell · 写过 14 条评价 · 体验于 2026-06-02 ·

谢谢夏洛特C

谢谢。夏洛特·C 解决了这个问题。非常高兴。

Sweaty Betty 回复2026-06-10

Hi, Thank you so much for taking the time to share your experience with us! It's wonderful to hear that you had a great experience with Charlotte C and that your query was resolved for you. We will make sure to pass on your lovely comments to our Customer Care team. 😊 Best wishes, Customer Care

M
Michelle Nield · 写过 8 条评价 · 体验于 2026-06-01 ·

卓越的服务

今天去了利物浦街商店,Rhian 和 Lena 在那里很出色。他们超越了一切,他们正是您所希望的零售员工。乐于助人、有礼貌、友好。感谢他们,我肯定会更频繁地回来——你是最棒的。

Sweaty Betty 回复2026-06-09

Hi, We are so pleased to hear you received excellent customer service from Rhian and Lena when visiting our Liverpool street store. We truly value our customers so it's great to read your comments. Best wishes, Customer Care