Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
I had an issue with the zero gravity sports bra when running long distances. I sent an email to sweaty Betty and they were so helpful at resolving my issue they have offered an alternative bra for me to try instead and they were so quick at getting back to me big shout out to Charlotte C and Faith for organising this for me so grateful as I’m just about to do my first half marathon! Very excited to receive the new bras and try them out!
The retailer was poor on refunds. Very slow, frequently wrong amount. Customer service frequently did not answer at all
Three out of my last 5 online orders have been cancelled by SB. No explanation. My birthday discount was bungled by SB on three occasions. They offered me a retrospective discount by way of apology, if I bought a product they kept cancelling. Now I've managed at last to buy it, three months later, they are ignoring all my emails requesting the discount they offered. I received an email this morning cancelling my most recent order. I never used to have issues with SB, they were always brilliant to deal with. But recently it has been a total nightmare. What is going on with (lack of) Customer Service? And what is going on with (lack of) online ordering systems. It's appalling.
At first i had to use the chat bot, which wasnt great. When I got through to a human Gemma K, she was extreeemly helpful and got my issue sorted brilliantly.
Gemma K was a star! She helped me shop and become a very happy customer!
Amanda P and Louise K, customer advisors were very helpful and prompt with my order query.. Fair play for a Friday night and allowed me to then purchase the order in correct size!
5 star customer service. I used the online chat to help me with 2 matters and both were sorted out efficiently and effectively.
Nina at the Windsor store was so helpful during my visit to the Windsor store today and i ended up spending a fortune! Really appreciate that all the staff stayed late to assist me as well.
Very helpful, especially as I had caused the issues in the first place by mistake.
Keill and Amy from customer service are truly brilliant. Incredibly helpful, polite and quick with a response. I had a bit of a one off problem however, it was sorted qyickly, effectively and efficiently. Simple brilliant. I wish more organisations had a Keill and am Amy. Thank you.
I have purchased the SB capri leggings and shorts for running & I find the quality to be excellent.I also recently had an issue using a promo code which the customer service team promptly fixed and then updated me to let me know -overall a great customer service experience!
Sophie C was very helpful indeed in sorting out my query. Very efficient.
Fantastic items for working out, amazing quality and worth the price. Wash well and last a long time! Still look like new after a year. I had an issue with an item and the customer service team sent a replacement quickly, on next day delivery. They were polite and so helpful!
We really had a great experience at Northcote Road today. Ms El held us with great attention and big smile. Was a lovely start for a sunny Saturday
Great customer service today from Emily T! She sorted out a refund very quickly! Thanks!
Great customer service, my issue was resolved quickly. Very happy . It would be even better to have more options for returning items for customers who live remotely. I hope Sweaty Betty will do this in the future as it makes me think twice before ordering something.
I had a Web chat with Keill regarding a discount code. I was helped within five minutes and the issue was resolved. They were friendly and helpful, and I would easily contact Sweaty Betty again if needed.
Great customer service from Sophie. She was able to help with my query efficiently - thank you so much!
I thought I had lost the gift card I received from some friends for my birthday but found it unexpectedly! It had expired but the wonderful team at Sweaty Betty sorted it out for me and I was so impressed with the response I got from Faith. Thank you!
I had an order that went missing in transit and I was only expecting to arrange a refund however Gemma K. found me a replacement pair of leggings and has arranged to have these sent next day delivery. Really pleased at how this was dealt with above and beyond helpful. Will definitely order again.
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