Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
J
Jocelyn · 3 reviews · Experienced 2026-05-01 ·
★★★★★
Excellent customer service
I was hesitant about spending a bit more on sportswear than normal, but ordered 4 pairs of leggings to see what the fuss was about. The quality was a world away from what I was used to and I decided to keep all 4 pairs until I noticed a hole in one of the seams. I contacted customer services but was unable to find my order number (must have deleted the email). Gemma K was straight on it, found my order, confirmed the issue and immediately sent out a new pair along with simple instructions for returning the faulty ones. She was quick, clear, polite very helpful. Brilliant customer service.
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K on Live Chat and that the issue with your leggings was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Great efficient service from Madeline on the chat bot
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Madleline on Live Chat and that your query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Madeline, and we look forward to helping you again in the future.
Best wishes,
Customer Care
P
Phil · 31 reviews · Experienced 2026-05-18 ·
★★★★★
Good customer service
The chat facility works well and helped resolve my question. A small size returned and credited and a medium ordered and when asked original discount on small size honoured. Very fair and their CS systems & processes worked really well.
Reply from Sweaty Betty2026-06-09
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from our team on Live Chat, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
C
Claire t · 14 reviews · Experienced 2026-05-20 ·
★★★★★
Issue resolved quickly
I have contacted SB recently over 2 separate issues. Firstly I ordered an online gift voucher but my friend didn’t receive it. Once I got through on chat to customer services, it was delivered immediately.
Second issue today was I placed an order for leggings. I received an email later to say my order had been cancelled and to contact customer services. When I did, she could see that I made an error when selecting the delivery address. She re-issued my discount code and I was able to continue with a new order.
Thankfully, both issues were resolved quickly when I got speaking to customer services on chat.
Reply from Sweaty Betty2026-06-09
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from our team on Live Chat, and that they were able to resolve your gift voucher issue and cancelled order issue promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Great customer care service. A problem with my order was swiftly sorted and I am very happy to receive everything that I wanted with no fuss.
Reply from Sweaty Betty2026-06-09
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from the team and that your order issue was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
c
customer · 6 reviews · Experienced 2026-05-19 ·
★★★★★
I accidentally ordered an item in the…
I accidentally ordered an item in the wrong size with a discount code. On getting in touch via the chat line I was given the required information to return it and got a new discount code so I didn’t lose my birthday treat. Fantastic service
Reply from Sweaty Betty2026-06-09
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from our team on Live Chat, and that they were able to resolve your query promptly and efficiently for you and help with a new birthday code!
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
I’m a big fan of Sweaty Betty and I’ve bought 8 pairs of their leggings over the years. I recently discovered a failed seam in a pair of Power Leggings and was surprised as I’d never had this or any other issue before in all the years I’ve been buying them. I contacted them explaining the issue. Given how rubbish customer service can be (and that these weren’t purchased within the last couple of months) I wasn’t really expecting to get an answer back but how wrong I was. They replied within 24 hours and were so helpful and sorted a replacement pair for me. I was really impressed with the care and attention they gave to helping me resolve this. Excellent work Sweaty Betty.
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your feedback. We are glad to hear our team were able to arrange a replacement pair of leggings for you.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
T
T Sharma-Dekker · 8 reviews · Experienced 2026-05-19 ·
★★★★★
Good quality clothes
Good quality clothes, quick delivery in good packaging. Great service from Gemma K. Helfpul, friendly and quick to sort things out.
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K and that your query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma K, and we look forward to helping you again in the future.
Best wishes,
Customer Care
T
Toni · 21 reviews · Experienced 2026-05-18 ·
★★★★★
Great customer Service.
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share your feedback with us.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
SW customer service is excellent. I encountered an issue with my order. Charlotte was so helpful and friendly. She responded quickly and went above and beyond to resolve my issue. Top class customer service so rare these days! 😁
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Charlotte on Live Chat and that your issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Charlotte, and we look forward to helping you again in the future.
Best wishes,
Customer Care
E
Elaine & Gordon Henry · 10 reviews · Experienced 2026-05-18 ·
★★★★★
Great customer service from Sweaty…
Great customer service from Sweaty Betty this afternoon. Issue dealt with efficiently & resolved by Amanda P. Just wish we could actually speak over the phone rather than an online chat
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Amanda P on Live Chat and that your issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to the team regarding phones, and we look forward to helping you again in the future.
Best wishes,
Customer Care
O
Oda · 2 reviews · Experienced 2026-05-18 ·
★★★★★
Dissappointed
Shit. Not worth a penny.
And please treat woman better!
Do better!
Be better!
Apologies!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
M
Mikki Down · 1 review · Experienced 2026-05-16 ·
★★★★★
I was looking for an item that was out…
I was looking for an item that was out of season and when mentioned to a staff member (Lily) she knew exactly what I was looking for and between her and another staff member (Louise) they were so helpful and found the winter coat that I was looking for! They even told me about a 20% offer if you buy another item so I ended up buying a lovely jumper too. Both super helpful, friendly and made the whole shopping experience really good. In addition, the store was clean, tidy and welcoming.
Reply from Sweaty Betty2026-05-18
Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience with Lily and Louise. We will pass on your thanks to them.
Best wishes,
Customer Care
T
Tracy Harrison · 1 review · Experienced 2026-05-16 ·
★★★★★
The store assistant Sarah
The store assistant, Sarah, was really helpful and attentive x Great service 👍
Reply from Sweaty Betty2026-06-09
Hi,
We are so pleased to hear you received excellent customer service from Sarah in store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
M
Mia Donohue · 7 reviews · Experienced 2026-05-16 ·
★★★★★
Alina was an absolute gem!!
Alina was an absolute gem!!! 💎 I tried loads of items and she was able to find me the perfect one. Thank you 🙏
Reply from Sweaty Betty2026-05-18
Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience with Alina. We will pass on your thanks to them.
Best wishes,
Customer Care
c
customer · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Anita was so helpful
Anita was so helpful…from making recommendations to finding the right sizes. This was a great shopping experience!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you so much for your feedback! We're really happy to hear that Anita was able to recommend the perfect items and sizing for you.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
A
Anna Victoria Ingram · 1 review · Experienced 2026-05-15 ·
★★★★★
Excellent Customer Service
Contacted Customer Service due to an issue with a recently received order. Team members I spoke to were incredibly helpful and resolved the issue promptly and efficiently. Can’t fault anything, absolutely fantastic ✨
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your feedback. We are glad to hear the team was help with your order issues.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
H
Hannah Harrison · 4 reviews · Experienced 2026-05-15 ·
★★★★★
Incredible customer service from Ben &…
Incredible customer service from Ben & Charlotte C! I had applied my gift voucher code at checkout and it hadn’t pulled through after payment, they resolved the issue without any hesitation and as quickly as possible, there was no need to repeat my issue on the second chat with Charlotte, Ben had been great with making sure as soon as I came back everything would be sorted for me and it was!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your feedback. We are glad to hear Ben and Charlotte were able to help get your voucher issue sorted.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
S
Sam Harris · 73 reviews · Experienced 2026-05-15 ·
★★★★★
Great customer service and great gear
Excellent customer service received over a faulty drawstring on a pair of leggings. Very happy to be getting a replacement pair without too much fuss. Love their leggings!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your feedback. We are glad to hear the agent was able to arrange a replacement pair of leggings for you.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
Got in touch with the company and they were extremely pleasant to deal with. Responded fast and were really kind. Good company to deal with!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with us and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
