Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
A
Alexandra Brown · 4 reviews · Experienced 2026-06-01 ·
★★★★★
Chat Function with Charlotte C
I had a great experience with the SB chat function today. I have never used it, and was apprehensive that it would be AI but it was a real person. I was 2nd in the queue but the queue went quickly. And the lady I spoke to Charlotte C was so helpful with understanding my problem. I needed to swap a size but keep the original discount from Bank Holiday and she was great! Will use again.
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Charlotte C on Live Chat and that your problem was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Charlotte C, and we look forward to helping you again in the future.
Best wishes,
Customer Care
C
Consumer · 2 reviews · Experienced 2026-06-01 ·
★★★★★
Sizing enquiry
Ordered 4 pairs of 7/8’s and kept 2 and when wearing realised that this one pair was too big round the waist and groin area. Made a quick call to customer services and the experience was fantastic a new pair sent out and a return ticket to send back the not so old worn once ones ! Excellent from start to finish and a great customer adviser who was very helpful and very knowledgeable! 5/5 keep up the good work
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Gemma K resolved my issue promptly. Good experience.
Reply from Sweaty Betty2026-06-09
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K and that your issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma K, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Gemma K provided me with first class customer service. Thank you!
Reply from Sweaty Betty2026-06-09
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
S
SImon · 3 reviews · Experienced 2026-06-01 ·
★★★★★
Sweaty Betty customer services is letting the company down
Sweaty Betty customer services is appalling! Great products which I have worn for years but when things go wrong, you cannot get any help. I have an issue with an incorrect return which I have been in chat to 3 times and have sent the requested information each time because the chat system does not save or share between advisors and then resorted to email which has also gotten me no wear. I’d say sort out your customer services SB!
Reply from Sweaty Betty2026-06-10
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
C
Chris · 13 reviews · Experienced 2026-05-31 ·
★★★★★
An unexpectedly pleasant experience
Had to go to the Ashford outlet today… filled with dread at the thought of huge crowds and the inevitable disappointment of returning home empty handed, we headed into town (*shudder).
My partner needed some leggings. “Great!” She said “They have a Sweaty Betty!”
Clueless, I nodded, and in we went.
She picked out some things and asked my opinion… I am old enough now not to fall into that trap. “Mmm, it’s alright.” I would remark.
Eventually, the senior manager came over and asked if we needed some help.
We would normally say that we were just browsing and shyly tiptoe out of the shop. This time, we agreed that we did in fact need some help.
The manager was brilliant! She helped my partner get exactly what she needed and checked in on us while in the changing rooms trying some things on.
I feel compelled to write this review as you rarely seem to get this level of service anymore.
We will definitely shop here again, what a pleasant experience!
Also, I should mention that the younger members of staff were polite and extremely helpful… a real credit to your brand!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your lovely feedback.
We are delighted that you and your partner had such an enjoyable experience at our Ashford outlet store.
We will pass on your thanks to them.
Best wishes,
Customer Care
Can i just say Lilly was sooo awesommme
Super helpful - a real pleasure !
When you have people like this, they are assets to a business
Thanks again for all your help !!!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you so much for your feedback! We're really happy to hear that Lilly was able to to help you.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
M
Mary Carmel Barbour · 2 reviews · Experienced 2026-05-29 ·
★★★★★
Monique at Sweaty Betty Solihull was…
Monique at Sweaty Betty Solihull was absolutely fantastic. She couldn't have been more helpful. She made the whole experience of shopping there pleasant and fun. My daughter was delighted with your help, Monique. Thank you
Reply from Sweaty Betty2026-06-09
Hi,
We are so pleased to hear you received excellent customer service from Monique in Solihull store!.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
T
ToriC · 28 reviews · Experienced 2026-05-28 ·
★★★★★
Don’t take the risk buying online, goods do not arrive and refund issues
I ordered 2 x explorers and a hoody for £214.60. My order never arrived despite chasing it. Then I received a return notice. Today I’ve been part refunded £136!! Where is the rest of my money!!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
d
david · 6 reviews · Experienced 2026-05-21 ·
★★★★★
Lost in warehouse
The order placed online never left their warehouse. When contacted stated must be lost so replacement to be issued. No attempt to consider customer service needs - arrange a swifter delivery or offer free postage etc Took a long time to sort this on the chat system. Will try to avoid online purchases with this company.
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help further. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
L
Lesley · 1 review · Experienced 2026-05-28 ·
★★★★★
Amy was extremely helpful and resolved…
Amy was extremely helpful and resolved my issue immediately. Great service
Reply from Sweaty Betty2026-06-09
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Amy and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
A
Ann · 12 reviews · Experienced 2026-05-22 ·
★★★★★
I had a problem redeeming a birthday…Excellent Customer Service
I had a problem redeeming a birthday voucher which I could not resolve online. There was a quick and helpful response to my email which sorted the situation and my purchase was quickly delivered
Reply from Sweaty Betty2026-06-09
Hi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with our team on email and that your birthday voucher query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Gemma S was very helpful and patient with someone who is not good with technology but Evri should employ people who can actually read door numbers
Reply from Sweaty Betty2026-06-09
Hi,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Gemma S and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
N
N/A · 1 review · Experienced 2026-05-25 ·
★★★★★
I liked the clothes and the service was…
I liked the clothes and the service was pretty good. The girl cashier was really sweet, but the guy at the front had his nicotine (zyns) sitting out for everyone to see and it was off putting.
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
N
NS Slough · 3 reviews · Experienced 2026-05-24 ·
★★★★★
Great experience in the Windsor store…
Great experience in the Windsor store could not help me enough
Thank you
Reply from Sweaty Betty2026-06-09
Hi,
We are so pleased to hear you received excellent customer service in our Windsor store and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
E
Ewa F · 5 reviews · Experienced 2026-05-24 ·
★★★★★
Amazing in Clapham Junction Northcote…
Amazing in Clapham Junction Northcote store, and the sales lady was just a star! Love you! I has just bought the gift for my sporty sister who lives and works hard in Poland- the lady who is working today in Clapham Junction store is the BEST!❣️❣️❣️
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your lovely feedback.
We are delighted that you had such an enjoyable experience at our Clapham Junction Northcote store.
We will pass on your thanks to them.
Best wishes,
Customer Care
Absolutely amazing customer service! Such lovely ladies so helpful!
Reply from Sweaty Betty2026-06-09
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from our team and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Sweaty Betty Windsor is always a great place to shop. The staff are always friendly and super helpful! I always leave with what I came in for and more!
Reply from Sweaty Betty2026-06-09
Hi,
We are so pleased to hear of your wonderful experience when visiting our Windsor store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
A
Alana Hart · 1 review · Experienced 2026-05-21 ·
★★★★★
SB customer service are a very helpful team.
SB customer service are a very helpful team in answering queries or sorting checkout problems in their website.
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear the team were able to assist with your queries and checkout issues. We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
H
HVPS · 7 reviews · Experienced 2026-05-22 ·
★★★★★
Brilliant
Brilliant. Jade was incredibly helpful and finding me different options and sizes and suggesting things. Couldn’t have asked for a better service. And I love the products!
Reply from Sweaty Betty2026-06-09
Hi,
Thank you for your feedback. We are glad to hear that Jade was able to help find you some options and assist with sizing and that you love our products!
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
