Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
C
Caragh m · 1 review · Experienced 2026-06-19 ·
★★★★★
I went into sweaty Betty this evening…
I went into sweaty Betty this evening looking for leggings I need for a race, and Emma was extremely helpful she helped me pick out the perfect pair of leggings for my race
Very happy customer ☺️
Reply from Sweaty Betty2026-07-02
"Hi,
Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with Emma in our SB Store , and that she was able to help you pick out your perfect leggings.
We hope that your race went well and we will share your lovely feedback with our SB Store Team .
Best wishes,
Team SB "
Just had a fantastic experience online with Charlotte who resolved an online purchase issue which had gone wrong. She resolved it quickly, efficiently and was super impressive with the way she dealt with it. Overa a very positive experience.
Reply from Sweaty Betty2026-07-02
"Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Charlotte C on Live Chat and that your related to your order was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Charlotte C , and we look forward to helping you again in the future.
Best wishes,
Customer Care SB " 😊
A
Anna W Fitness · 3 reviews · Experienced 2026-06-18 ·
★★★★★
Excellent customer service to deal with…
Excellent customer service to deal with my refund issue today. The amazing agent - Thea who solve my problem with the great customer skill and knowledge. I am happy for their prompt and effeciency customer service.
Reply from Sweaty Betty2026-07-02
"Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Thea on Live Chat and that your refund query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Thea, and we look forward to helping you again in the future.😊
Best wishes,
SB Customer Care"
S
Sarah · 1 review · Experienced 2026-05-21 ·
★★★★★
Poor delivery experience
I recently placed an order to be delivered in store, but Sweaty Betty’s delivery page didn’t update so I missed the chance to collect it. I emailed asking about it and received no response. I had no communication about the status of the returned order. When I messaged them, they said they would cover free next day delivery, but the refund wasn’t back in my account and I didn’t want to risk a second try until it was repaid. A very poor experience overall, and disappointing as I’ve shopped with them for years
Reply from Sweaty Betty2026-06-29
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
J
Julia Bruce · 17 reviews · Experienced 2026-05-27 ·
★★★★★
Still waiting ...
First order didn't arrive and was classified as'lost'. Replacement order still not arrived 10 days after told they had been dispatched. Not impressed.
Reply from Sweaty Betty2026-06-29
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
Contact using the chat bot was easy. I managed to quickly resolve the issue of a typo with my email address.
Reply from Sweaty Betty2026-07-02
"Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Team SB "
Sienna gave the best service today! So helpful, happy and friendly, thank you!
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with Sienna.
Best wishes,
Customer Care "
G
Gail Bell · 2 reviews · Experienced 2026-06-16 ·
★★★★★
Great serviceReally great customer service when I…
Really great customer service when I ordered as a guest instead of logging in - postage refunded very promptly. Thank you, Gemma K
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your feedback. We are glad to hear Gemma K was able to arrange a resolution for you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
L
Lorena FM · 9 reviews · Experienced 2026-06-15 ·
★★★★★
I had a problem with the birthday code…
I had a problem with the birthday code and GemmaK sort it perfectly and efficiently. I love this brand and I need tot admit that every time I had some kind of problem the customer service helped me very quickly and efficiently. Also their Power leggings are the only ones I tried that don;t roll down or make me flee uncomfortable
Reply from Sweaty Betty2026-07-02
"Hi there,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Gemma K and that your query was related to your birthday discount was resolved for you.
We will make sure to pass on your lovely comments to Gemma K in our Customer Care team. 😊
Best wishes,
SB Customer Care"
A
Abbey Jones · 4 reviews · Experienced 2026-06-15 ·
★★★★★
I had an issue with faulty shorts that…
I had an issue with faulty shorts that they resolved very quickly. Great customer service.
Reply from Sweaty Betty2026-07-02
"Hi,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto the relevant team. And we are happy to hear that we were able to provide a resolution for your faulty shorts.
Best wishes,
SB Customer Care
F
Frank · 1 review · Experienced 2026-06-12 ·
★★★★★
Hopeless
Hopeless, don’t waste your time with this retailer. Been waiting for an order for over 2 weeks. No comms from them to give any eta.
I’ve tried contacting them but no response other than they’ll contact me in 3 days.
No option to speak to a person for any common sense just a hopeless chatbot that’s too busy to get hold of an ‘agent’. What a waste of time. I’ll not be placing further orders with them.
Reply from Sweaty Betty2026-06-15
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
I
Ingrid · 13 reviews · Experienced 2026-06-12 ·
★★★★★
No delivery and no apology
Ordered a pair of shorts online. £60 ia lot for shorts but I like their products. Ordered it click and collect so should have arrived in store in 3 working days. I got a shipping notification and then silence. 5 working days passed. Nothing. Emailed them. No response. Finally got through to their online chat. Order hasn't arrived in store so must be lost. Got a refund but zero apology and had had to chase all that down myself. I'll pay £60 for a pair of shorts if it comes with good customer service. This was very poor.
Reply from Sweaty Betty2026-06-15
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
S
Sian Osullivan · 4 reviews · Experienced 2026-06-12 ·
★★★★★
Loretta was really helpful in the…
Loretta was really helpful in the Kildare village outlet store, she was really patient with me while I was trying to decide which leggings I wanted to buy!
Reply from Sweaty Betty2026-06-29
Hi,
We are so pleased to hear you received excellent customer service from Loretta and she helped you find the perfect pair of leggings!
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
E
ES · 9 reviews · Experienced 2026-06-11 ·
★★★★★
Poor quality and non existent customer care
The shorts that I bought last May have fallen apart at the seams in two places. I didn’t wear them all winter, so have probably been worn about 10-15 times… dreadful quality for £65 RRP. Customer services accepted no responsibility, and their tone was completely grating also. I’m still going to pursue a refund, but won’t be buying again. Gone completely downhill.
Reply from Sweaty Betty2026-06-15
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
M
MJL · 16 reviews · Experienced 2026-06-11 ·
★★★★★
Helpful in sorting out my reorder
I ordered some clothing, but it was a size too large. Gemma was very helpful and generous in sorting out my reorder.
Reply from Sweaty Betty2026-06-29
Hi,
Thank you for your feedback. We are glad to hear Gemma was able to help you with your sizing issue. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
I had to contact customer support for a missing refund from a returned product. I talked with Keill M, who checked the issue and gave me an immediate solution. This gave me a lot of peace of mind, I was already thinking that it would be sad if things couldn't be solved since I really liked the quality of the products.
Reply from Sweaty Betty2026-06-10
Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Keill on Live Chat and that your refund issue was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Keill, and we look forward to helping you again in the future.
Best wishes,
Customer Care
E
Emma · 17 reviews · Experienced 2026-06-09 ·
★★★★★
Best leggings ever
Best leggings ever. Items arrive quickly, well packed and are superb quality. Customer Service is incredibly responsive too.
Reply from Sweaty Betty2026-06-10
Hi,
Thank you so much for your feedback. We are so pleased to hear you love your new leggings!
We hope you love wearing them and you continue to enjoy shopping with us.
Best wishes,
Customer Care
Hi Gemma,
Thanks so much for getting back to me so quickly—just the day after I applied! The discount is fantastic, and I really appreciate it. I'm looking forward to picking out some items soon!
Best, Tim
Reply from Sweaty Betty2026-06-10
Hi Tim,
Thank you for your feedback. We are glad to hear Gemma was able to arrange a discount for you.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care
C
Charlotte Stacey · 1 review · Experienced 2026-06-09 ·
★★★★★
Having had a delivery problem …
I’m editing again because despite the customer services comments saying they understood this had been resolved I’m still waiting for resolution, product is now out of stock and although theoretically they are processing a refund I haven’t seen anything.
Initially I was impressed with the service which prompted me to write a review, now I’m totally disappointed.
I’m editing my review because the resolution promised has not happened, I’ve had to chase and again no confirmation of satisfactory resolution.
Now very disappointed with the poor performance.
Having had a delivery problem the online chat representative Emily was very helpful and efficient.
Reply from Sweaty Betty2026-06-10
Hi,
Thank you for taking the time to share your comments with us. We are sorry to hear this happened.
We truly appreciate your feedback and we are aware your query has now been resolved on chat with Emily.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
J
Jennie. · 3 reviews · Experienced 2026-06-09 ·
★★★★★
Helpful and prompt support
I was in communication with a lady called Charlotte W who was very prompt to helping me with my issue in relation to a tear in some leggings I ordered- she was very attentive and was able to resolve my issue very promptly. Very impressed with the customer service Sweaty Betty and restores my faith to continue to be in a customer with them for the many years to come.
Reply from Sweaty Betty2026-06-10
Hi Jennie,
Thank you so much for your feedback! We're really happy to hear that Charlotte W was able to help with the tear in your leggings.
I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
