Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
M
Mic Raferty · 17 reviews · Experienced 2026-06-29 ·
★★★★★
Really poor customer service 4 days now…
Really poor customer service 4 days now still no sign of my items out for delivery i had same experience as other reviewer chat bot can't find a record of my order and then transferring me to a human with no success. Then emailed customer care and they say it takes 5 days to respond. Really poor service when you spend a lot with them. I still awaiting them to get back to me. Won't be ordering from them again.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
M
Margaret MacLennan · 1 review · Experienced 2026-06-29 ·
★★★★★
Just had a live chat with customer…
Just had a live chat with customer service and spoke to Charlotte C. Needed help with a return and she was able to cancel my original return and complete a new one for me. Excellent customer service as always from SB.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your feedback. We are glad to hear Charlotte C was able to arrange the return for you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
Had to contact sweaty Betty about a return tried twice with emails which were not helpful then tried the chat which could not help so waited for an advisor. Waited 30mins for an advisor which was not ideal but have to say that Gemma K was very helpful and efficient and sorted it all out instantly. It’s a shame that it takes so much time to contact the company but cannot fault the agent who dealt with my claim
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We are so pleased to hear you received excellent customer service from Gemma K and that they were able to resolve your query for you.
We will be sure to pass on your feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care"
D
Doc Proc · 1 review · Experienced 2026-06-20 ·
★★★★★
I spent over the amount for free 3 day…
I spent over the amount for free 3 day delivery on 20th June, 9 days later still no delivery and no notification from either Sweaty Betty or the delivery company. Buy Sweaty Betty have no way of contacting them to get a resolution. They only offer their "Chat" facility which took my details and said it was transferring me to a human, but that was at 12.20, its 15.13 now and the chat just says that it's left the conversation, there's no way for me to continue the conversation and the "transferring" text is just cycling with no resolution. From now on I will only buy from companies that take Customer Care seriously with a direct human contact easily available. I will now cancel the order via my credit card.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care"
N
Nad Ch · 1 review · Experienced 2026-06-25 ·
★★★★★
It was my second time I was purchasing…
It was my second time I was purchasing my second pair of leggings.
Was really hard to get through to a person on live chat, But when I got through to a person, Emma resolved my query straight away. Thank you Emma
Oh and highly recommend soft yoga leggings, had them for years, now was the time to get a new pair.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
We’re genuinely sorry for the delay. Thank you for your patience while we get back to each Customer as quickly as possible.
We are so pleased to hear you received excellent customer service from Emma and that your query was resolved for you and for the lovely recommendation.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
W
Wilson · 24 reviews · Experienced 2026-06-25 ·
★★★★★
Power leggings are unreal
Power leggings are unreal. Highly recommend. Contacting customer services is a bit of a nightmare. A UK call centre would be a lot easier than trying to get through on chat. Other than that, I've been happy with my purchases so far.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We are so pleased to hear you love your Power Leggings!
We will be sure to pass on your feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care"
C
CATHERINE JONES · 5 reviews · Experienced 2026-06-25 ·
★★★★★
Keren was really really helpful
Keren was really really helpful, suggested alternatives for pairing but also going through stock to find the right sizes.
Really positive culture in store and everyone was very happy and uplifting.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our with Keren. We will pass on your feedback to them.
Best wishes,
Customer Care"
"
Horrendous customer support. They act like they are making you a favour for letting you buy their stuff. Their prices are high, quality is going downhill and yet they are one of the least helpful CS that you can find. My order was a few good days late and all they did was to send me a tracking link over and over again- cheers, I can read
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
C
Cam · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Customer Service questionable
I love, love, love their sportswear and as a person who is in the gym alot I generally wear nothing else, I have more than 12 pairs of their leggings, though I have tried other brands.
However, their customer service is abysmal and considering the cost of their products, it should not be. The chat bot is awful and the transfer to a customer service agent takes forever. Once you get through they are ineffective.
I ordered full length leggings instead of 7/8. Almost as soon as I paid I realised and contacted them asking them to cancel or change the order. There systems do not allow this which means it has to come all the way to me for me to return. What kind of carbon footprint is that creating.
This is not first time I have had an issue last time it took forever to get a response. In the past their Customer service was quite good now it will make me think twice about ordering from them anymore.
Really disappointing
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care"
As always great products and customer service. Anne-Marie is a legend
Reply from Sweaty Betty2026-07-04
"Hi,
We are so pleased to hear you received excellent customer service from Anne-Marie and that your query was resolved for you.
Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
The assistant today was so helpful and friendly. Helped me find coordinating pieces with no pressure. A pleasure to shop.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care"
P
Philippa · 8 reviews · Experienced 2026-06-22 ·
★★★★★
Free returns are a lie and scam
They advertise free returns. So I bought items, they were too small. I arrange return and it says to go to a Fedex Depot. There are only 5 in all of Ireland the nearest one is 2 hours drive. It says collection with FedEx but there is no option on the Fedex website. This is a SCAM, I did not expect a reputable company such as this to do this. On their online chat I am being sent the same reply by the ai chatbot, it is useless. I spent over €100, it is too much money. I need to return the items for free as advertised.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Best wishes,
Customer Care"
Always great customer service at Sweaty Betty - I shop here frequently and although I don’t often have to contact their team, when I do they are always friendly and quick to sort out any issues I’ve had. Their leggings, although pricey, are my favourite brand by far, and they are great quality and super comfortable! I would always recommend them!
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review.
We hope that you enjoy your leggings and we look forward to assisting you again in the future.
Best wishes,
SB Customer Care"
T
Tracey Alam · 4 reviews · Experienced 2026-06-20 ·
★★★★★
I have not received my item i have…
I have not received my item i have beenordering online for years with no issues on saturdays delivery was left in doorway when looked at delivery status which i did not receive i emailed yourselves first time going threw this and still no response
Reply from Sweaty Betty2026-07-02
"Hi,
Thank you for taking the time to share your comments with us.
We were sorry to hear of your experience, we would appreciate the opportunity to look into this further for you so our Customer Care team will reach out to you via email.
Best wishes,
SB Customer Care"
I haven't received my parcel i orderd over two weeks ago. i have contacted customer services last thursday via mail. i am still waiting for a reply. i called various times and they don't answer there phone. on the internet it says live chat but there is no live chat facility.
i have used sweaty betty for years this company has serious problems. If you don't like stress in your life don't order online go to a shop
Reply from Sweaty Betty2026-06-29
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Best wishes,
Customer Care
A
A. · 30 reviews · Experienced 2026-06-22 ·
★★★★★
I needed to return an item via Royal…
I needed to return an item via Royal Mail as I do not have an Evri drop off nearby.
Gemma K on the online chat was very helpful. Thank you.
Reply from Sweaty Betty2026-07-02
"Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Gemma K on Live Chat and that your return query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your kind comments to Gemma K , and we look forward to helping you again in the future.
Best wishes,
Customer Care SB " 😊
J
Jo · 47 reviews · Experienced 2026-06-22 ·
★★★★★
Really poor
Really poor - placed an order, order cancelled. Re ordered and this has been cancelled too. Item now out of stock. Generic email stating order cancelled is really unacceptable. Bad customer service/ ordering process if stock levels are not updated quickly (both orders were several days apart).
Reply from Sweaty Betty2026-06-29
Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
S
Sarah Horrocks · 1 review · Experienced 2026-06-19 ·
★★★★★
Gemma was very helpful and resolved my…
Gemma was very helpful and resolved my issue
Reply from Sweaty Betty2026-07-02
"Hi,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto Gemma and the customer care team.
Best wishes,
SB Customer Care"
Dealt with Anne Marie on chat today regarding a missing item in my delivery.
There was another order created with shipping.
Only gripe having to wait 20 minutes for the system to allocate a team member to my query.
Reply from Sweaty Betty2026-07-02
"Hi there,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from Anne Marie on Live Chat and that your missing item query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through.
Your feedback has been shared with the team with the delay in connecting you to our customer care team, so we can address these delays and improve our support.
We’ll be sure to pass on your kind comments to Anne Marie, and we look forward to helping you again in the future.
Best wishes,
Customer Care"
D
Denisa · 3 reviews · Experienced 2026-06-19 ·
★★★★★
Amazing experience in Gunwharf store
Amazing experience in Gunwharf store . Al l the girls were absolutely amazing,best service in a while in a retail store .
Denisa
Reply from Sweaty Betty2026-07-02
"Hi,
We are so pleased to hear of your wonderful experience when visiting our SB Gunwharf Store and that our SB Team were able to provide you with the best customer service you have received in a while from a retail store .
We truly value our customers so it's great to read your comments and promise to share your feedback with the SB Store Team .
Best wishes,
Team SB "
