Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
I
Inga · 4 reviews · Experienced 2026-07-01 ·
★★★★★
Appaling online customer service. Still out of pocket!
Lovely products and great quality, but the customer service for online intems is appaling.
Chat system never works.
Processed a return a week ago, but as part of their processing missed two items, leaving me £75 out of pocket.
I notified them straight away, but no one has been in touch. I have since emailed again...NOTHING!
This isn't the first or second time either. I've had to rely on reaching out to a store to help me intervene. I have even feedback previously, but nothing seems to have changed!
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB Customer Care
i
iza filipek · 23 reviews · Experienced 2026-07-06 ·
★★★★★
One big disaster!
One big disaster!
First order got lost on the way to me then I have reordered same things , 6 days later my order is awaiting courier pick up how on earth do you say 3-5day delivery if 6 days later hasn’t been dispatched
How long does it take 2 weeks with items getting lost on the way , how Amazon deliver every thing with evri as well next day or within 2 day and for you it takes a week to actually get it processed get it ready for evri to collect, I paid for 3-5 days delivery not 2 weeks!
Reply from Sweaty Betty2026-07-21
"Hi Iza,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
K
Katrina · 1 review · Experienced 2026-07-06 ·
★★★★★
Really great customer service from…
Really great customer service from Gemma K. My sweaty betty parcel was stolen after being delivered by DPD. Gemma was quick to respond and resolve this issue by giving me a full refund. Thank you for your help!
D
Devon · 41 reviews · Experienced 2026-07-06 ·
★★★★★
Sweaty Betty is going downhill.
Sweaty Betty is going downhill.
Customer service is not existent; impossible to get connected on chat and no one replies to customer service emails, with wait times for responses as per their auto replies going from three to five to seven days within a week.
Also, was sent the entirely wrong product in my recent order.
Clearly, it's a mess over there.
This is why selling out to multinationals is a mistake.
Editing to add: It took over an hour to get connected to a human on the SB chat system. They said they would send a replacement pair of trousers in the correct size. Well, they arrived today, and they are once again THE WRONG SIZE.
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
l
lawrence rodney · 26 reviews · Experienced 2026-07-06 ·
★★★★★
Terrible customer service service a…
Terrible customer service service a chat that is not answering
Where are my goods
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care"
L
Laura Walker · 6 reviews · Experienced 2026-07-06 ·
★★★★★
Appalling customer service
Appalling customer service, no number to speak to someone. I emailed and no response, tried live chat but takes hours for someone to reply, when they eventually do they give you 2 mins to respond then close the chat. The service doesn’t match the price tags of the products.
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care"
A
Anne · 9 reviews · Experienced 2026-07-06 ·
★★★★★
Don't care about customers
1. I could not use the free return. I don't know why SB should be so complicated and difficult when other retailers make it very easy.
2. Tried to contact customer service to follow up on return and refund. Waited 2hrs before getting confirmation that refund will be done.
3. Would the refund have been made if I did not follow it up?
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB Customer Care"
Gemma K was brilliantly helpful this morning when I'd accidentally misread the deadline for using my birthday discount. All sorted for me very promptly and I was able to get my new birthday shorts with the discount :-) Sweaty Betty stuff is so good that I barely wear anything else for the gym or for running. Thank you!
E
Emma O'Sullivan · 1 review · Experienced 2025-10-25 ·
★★★★★
Purchased a Nimbus Coat in October 2025…
Purchased a Nimbus Coat in October 2025 for €425 via Sweaty Betty's EU website. The coat developed a waterproofing fault, for which Sweaty Betty issued a replacement in February 2026. The replacement coat then developed a separate zip fault, rendering it unwearable within months of receipt.
When I requested a refund ,given that two successive garments had failed ,Sweaty Betty declined, citing the time elapsed since the original purchase. Throughout our correspondence, they applied UK consumer law (the Consumer Rights Act 2015), despite the fact that I am an Irish consumer who purchased through their EU storefront. Under Irish consumer law (Consumer Rights Act 2022, transposing EU Directive 2019/771) and the Rome I Regulation, Irish law applies to this transaction, including a two-year conformity presumption period — not the six months Sweaty Betty referenced.
After exhausting their internal complaints process, I have now escalated the matter to the European Consumer Centre Ireland.
I would not recommend purchasing high-value items from Sweaty Betty if you are an EU-based consumer, as their approach to faulty goods claims does not reflect your statutory rights.
Edit 6th July: Despite reply below to this review, I’ve not received an email from Sweaty Betty.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care"
g
gi jamesy · 4 reviews · Experienced 2026-07-03 ·
★★★★★
Excellent
Excellent, efficient service from Charlotte. I love SB and have been a loyal customer for many years. Customer service is always personal and the team strive to go above and beyond.
Reply from Sweaty Betty2026-07-04
"Hi there,
Thank you for such kind feedback and for being a loyal Sweaty Betty customer.
It’s wonderful to hear that our Customer Care team has consistently been helpful and that Charlotte was able to respond quickly and resolve your query.
We’ll be sure to pass your thanks on to Charlotte.
Thank you again for (being part of our community).
Best wishes,
Team SB"
Order finally arrived, but I have to say, the quality is not what it usually is. Saying that it was very cheap in comparison to normal prices.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care"
c
customer · 14 reviews · Experienced 2026-07-03 ·
★★★★★
Contacted customer service through web…
Contacted customer service through web chat - after going through a few questions - I was transferedd promptly to a customer service rep from the bot - Gemma K helped me with my order issue straight away and without issue. 5* servicee, 5* products.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your feedback. We are glad to hear Gemma K was able to arrange a resolution for you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
C
Carly Mear · 1 review · Experienced 2026-07-02 ·
★★★★★
My parcel was showing as delayed with…
My parcel was showing as delayed with no further movement, contacted the customer services team, Madeleine was fantastic and replaced my order with express delivery. Fantastic help from them.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your feedback. We are glad to hear Madeleine was able to arrange a replacement for you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
M
Mr Lewis · 25 reviews · Experienced 2026-06-30 ·
★★★★★
Sweaty Betty not living up to their obligation
I bought some leggings for my partner and I paid for next day delivery. I received the leggings 5 days late! I also message SB about my dissatisfaction about paying for and not getting next day delivery and no response. Pretty poor of sweaty Betty as you shouldn’t give next day option of you can’t meet the deadline.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care"
L
Linda · 1 review · Experienced 2026-07-02 ·
★★★★★
So I originally experienced significant…
So I originally experienced significant issues with my order. My order never shipped and after multiple attempts to reach out to customer service with no response, I finally disputed the charge. Madeleine from customer service reached out shortly afterwards to apologize and remedy the situation. I appreciate her professionalism and kindness in making things right.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for your feedback. We are glad to hear Madeleine was able to arrange a resolution for you. Your lovely comments will be passed onto our Customer Care team 😊
Best wishes,
Customer Care "
F
Freddy West · 1 review · Experienced 2026-06-08 ·
★★★★★
Clothes still missing over 3 weeks after ordering
I ordered over £150 worth of clothes but 25 days later, it still hasn't arrived. I've sent emails to customer care - no reply. I've chatted endlessly with their customer care bot and been promised a transfer to a real live human - it's not happened. Terrible service
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
E
Elizabeth Adele Lockwood · 3 reviews · Experienced 2026-06-29 ·
★★★★★
Fraying after 6 wears, logos peeling off...WTF has happened to quality
I have now bought 3 Power Pulse bras since May 2022. 2 x white ones and 1 x black. Yesterday I submitted a complaint to the Customer Care team because I've started using one of the white and one of the black ones - and already after only 6 x 60m wearing, the white one has started showing signs of fraying on the straps. They are washed in a special cotton bag at low heat without fabric softener and are worn under an athlete vest so friction isn't the issue - I don't know what's going on lately with SB quality, 3 bits of the logo of the Power Shorts just peeled off last week on its first wear (in the heat). I've been an SB customer since 2002 when they just had their Notting Hill store, and have tops and leggings from back then that STILL hold up - but everything lately is such poor quality. Waiting on response from customer service but I'm going to guess like the response to many of these other complaints, a simple "sorry it didn't work for you" message back. DO BETTER!
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care"
Very helpful staff. I made a mistake returning an item scanned the wrong qr code, but they have quickly and politely corrected my mistake.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you so much for your feedback! We're so pleased to hear you received excellent customer service from our team and that your query was resolved promptly.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care"
Excellent help trying to track my order delivery down and eventually found the parcel. Regrettably it took me a few times to try to get an answer from the chat box customer service team as no one was picking up and I was kept waiting for too long on each occasion . Would much prefer a telephone number option so that I can speak to someone .
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We are so pleased to hear you have been able to retrieve your parcel.
We will be sure to pass on your feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care"
Spent a fair amount of money online. Unfortunately 2 sports bras and 1 pair of shorts not fit for purpose/ poor quality. Trying now to get hold of customer services to seek out how to return. No response now - just automated emails saying they will respond in 3 days, then 5 days.. and now 7 days. Can’t get hold of any human via chat service either. Dreadful customer experience. Can’t someone get in contact and advise if next steps.
Reply from Sweaty Betty2026-07-04
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query is currently being looked into.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
