Sweaty Betty (www.sweatybetty.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 31% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
E
Elizabeth Cameron英国 · 15 reviews · Experienced 2026-07-04 ·
★★★★★
I ordered some running shorts for my…
I ordered some running shorts for my daughter's birthday on 28th June.It had an incorrect postcode CH39EH and should be CH39HD.Evri are withholding
the parcel.I contacted Sweaty Betty 4th July asking them to resend or provide me with a refund but they have not replied.Order no.is UKO9471530.My daughter's birthday has now passed.Customer service is appalling.
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
I made an order on 2.7.26. I received text on 5.7.26 saying order delayed . This was supposed to be a click and collect order from Waitrose. I then received a message on 6,7,26 saying delayed . Since then I have had no communication at all . I have sent an email and have had no response from customer services and spent hours on chat awaiting to be transferred to customer services at Chat Bot cant resolve . I am really disappointed with service which is a shame as I like the products .
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
G
Gemma英国 · 1 review · Experienced 2026-06-26 ·
★★★★★
I placed an order 26th June and…
I placed an order 26th June and received an email on 29th June saying the order was waiting to be picked up by the courier since then I have had no update. I tried contacting customer service through the bot and was waiting ages to be transferred to someone which never happened. I then raised a ticket and having to wait 7 days for a response. Have been checking the tracking and ticket daily but have received no update. I have ordered from Sweaty Betty many times over the years and have always received my orders quickly but this has been ridiculous and the lead time for a response is not acceptable
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
Amanda P on the assistant chat answered my query in minutes! Very helpful
M
Ms Tracy Lilley英国 · 49 reviews · Experienced 2026-07-03 ·
★★★★★
Non existent customer care along with a useless courier (Evri)…
I’ve had many orders from Sweaty Betty but unfortunately if you have an issue they are impossible to contact. Live chat, there is no response and messaging takes 7 days to respond. When you have an order that is clearly missing there is a problem. Unfortunately using an incompetent courier like Evri also adds to the problem.
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
E
Emma 英国 · 2 reviews · Experienced 2026-07-09 ·
★★★★★
Rubbish customer service
I love Sweaty Betty, but the online customer service is awful! The transferring process takes ages, and then once you take to someone the process takes forever! 30 minutes to transfer to someone who then takes 20 minutes to sort stuff. She was lively but the whole process takes forever. They're obviously talking to other people whilst talking to you.
This customer service plan is disastrous.
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have passed this onto the relevant team.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
I returned several items to Sweaty Betty recently, and they've overlooked the refund for one of them. Trying to sort this out with customer service has been a real hassle. I have submitted two web forms which have gone unanswered and you bot live chat doesn't transfer to anyone. It would be great if someone from their team could reach out to help resolve this issue. Thanks in advance!
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
R
Rebecca · 18 reviews · Experienced 2026-07-07 ·
★★★★★
I have contacted Sweaty Betty and had…
I have contacted Sweaty Betty and had an excellent response which I’ve found very helpful! I love the products and feel the quality is way better than most other brands! Thank you especially to Amy B
J
J Hood · 38 reviews · Experienced 2026-07-08 ·
★★★★★
Customer service is shocking
Customer service is shocking.
Held on 3 times now on the chat the last time for 37 minutes and still no reply!
Emailed 8 days ago no reply!
Good products but appalling customer service.
Employ more staff !!!!as you are loosing customers. If anyone looks at this I need help with order number UK09098345
Still waiting for my refund even though you have emailed to say you received the parcel !!!!!!!
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB Customer Care "
L
Lynn Thomas · 26 reviews · Experienced 2026-07-08 ·
★★★★★
Have bought from them many times with…
Have bought from them many times with no issue. Ordered on their sale and received and email saying it was dispatched and order did not arrive, you cannot phone them, raised an issue on their website help center and have not had a response for over week, Betty the bot is bloody useless and transfers you customer services who never appear . WTF ARE YOU SUPPOSED TO Do? I guess some poor soul will have a crappy day when I have to visit their shop on Saturday…I guess this is the end of the road unless supplied by another company. What a complete shit show, I expected better
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
A
Annette英国 · 33 reviews · Experienced 2026-07-08 ·
★★★★★
Missing parcel & lack of customer services
I love Sweaty Betty so do not want to leave a bad review. However, I placed an order on 29th June for £75 which was delayed and supposed to be delivered on 3rd/4th July, but then I heard no more, it's just gone quiet.
They are impossible to contact, there is no phone number, and I have been trying to speak to an advisor on webchat for days but it just says transferring, then gets stuck churning for hours and never puts me through to anyone. I tried sending an email a few days ago, but that automated reply says it can take up to 7 days for a response!
I have been ordering from them for years with no issues, in fact brilliant service, so what has suddenly happened to them, as I see many other reviews saying the same thing.
I do not know how else to get in touch, and need an update on my order, I have never had any trouble with SB before, but it is ridiculous that I can't get hold of anyone, I am getting very frustrated with the lack of customer service, and need to know where ny parcel is.
So I am hoping that someone there will see this and update me on order #UK09473421 please, otherwise refund me!
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
S
Sue Strafford英国 · 3 reviews · Experienced 2026-07-08 ·
★★★★★
Once I got through to one of your team
Once I got through to one of your team, my issue was resolved straight away. Amanda P was very efficient. However it took 45 minutes before I was connected with no communication as to how long it would be. This is the fourth time I’ve tried and wasted a considerable amount of time trying to connect to one of your team.
S
Sarah A · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Trying for days to get through via chat…
Trying for days to get through via chat and email regarding a problem with my gift card. Nobody responds on chat for a ridiculous length of time by which point I miss the reply and no reply to my email 4 days on. No number to call customer service. Poor customer service!
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care"
C
CF · 4 reviews · Experienced 2026-06-12 ·
★★★★★
What has happened to SB? Was sent completely wrong item a month ago and no help at all
I’ve been a customer for years with no issues, but what has happened to this company? It’s been almost a month since i was sent a pair of khaki wide legged trousers instead of the black running leggings i ordered, and have tried multiple times to get help with this, but so far haven’t had any whatsoever.
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care "
Hello,
I am extremely disappointed with my experience with Sweaty Betty. I received an email saying my parcel had been delivered, but it has not.
The tracking information from Evri has shown “due for delivery” since last Saturday, with no further updates. It has now been nearly two weeks since I placed my order, despite paying for a maximum 5-day delivery service.
I have had no direct communication from Sweaty Betty, no apology, and no support in resolving this issue. I have been waiting for two weeks to resolve this with no communication or support. For a premium brand, that is outrageous. I also tried to use the chat box on the website, but it appears to be unavailable, making it impossible to get any assistance.
Overall, this has been a very frustrating experience, and I am extremely disappointed with the level of service provided. I have requested a full refund and would appreciate confirmation once this has been processed.
Marzena
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB Customer Care "
A
AB · 44 reviews · Experienced 2026-07-03 ·
★★★★★
8 days to dispatch items
8 days to dispatch items. Had to chase and unfortunately their chat bot message service is dire.
It doesnt do anything other than rubbish generic responses. Really unhelpful and off putting.
Dont recommend using Sweaty betty direct.
l
lu · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Amy b was helping me
Amy b was helping me, My order got lost in transit and straght away my shipping cost was refunded and a newer pair was sent out to me immediatly. I am absolutley delighted.
I ordered a pair of shorts on line 3 weeks ago and they haven’t arrived .
The chat robots are rubbish, they don’t respond to emails and there is no telephone number to call.
I won’t order from this company again and I would be wary if you are looking to place order on line .
Rubbish service, they had my money and I don’t have my goods
Reply from Sweaty Betty2026-07-21
Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and we are aware your query has now been resolved.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB
Customer Care
S
Sarah C · 4 reviews · Experienced 2026-07-07 ·
★★★★★
Horrendous customer service experience
Horrendous customer service experience. My order was placed 10 days ago and I received an email to say it is ready to be shipped but still has not been sent. I have contacted Charlene service and have also not received a reply. Great products but this would not encourage me to shop with them again, I would prefer a refund at this stage so I can shop elsewhere.
Reply from Sweaty Betty2026-07-21
"Hi,
Thank you for taking the time to share your comments with us.
Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
SB Customer Care "
