Sweaty Betty

Keill M was extremely efficient and…

Keill M was extremely efficient and resolved my query in a few minutes. Cannot highly recommend their chat on the website highly enough. Thank you so much.

power shorts

I ordered the power shorts 9” without realising the sizing had changed slightly since my last order and the items were too small. Really easy to return and the next order was perfect. Really good quality stuff that lasts for ages. I had to contact customer services about the return and they promptly sorted by query.

Excellent service from Domonique who…

Excellent service from Domonique who was extremely helpful. I queried about a particular garment and she was able to look up stock from other stores when no XS sizes were available. I was able to reserve this in another store after she sent an email. She also directed me towards other pilates gear and I ended up buying a top I tried on as it was so comfy and fit well. I will definitely go back now after signing up for updates.

Fantastic customer service

Fantastic customer service. I received a pair of power leggings as a gift and after a few wears a hole appeared at the seam. After reaching out to customer service they organised a replacement straight away!

Great Customer Service !

Very bad customer service

The bank holiday just past, I was given a 40% family and friends voucher, which I was excited to use as I had seen a rain jacket I liked. When I went to buy on line it's seems Sweaty Betty decided to have a 25% sale which meant I could not use my 40%. I was so disappointed. I wrote to them at customer service, the reply I got was Thank you for your feedback we are sorry you are very disappointed has been passed on. They will not send you an email with an update but the relevant department is aware of you query. I take this as Thank you but tough luck. What a bad customer service

Poor Delivery Service and Difficult Customer Support

There are always delays with deliveries. I’ve had orders go missing twice before, and by the time the issue was resolved, some of the items I wanted were sold out. The issue I’ve had this time is that I placed my order on Sunday, paid for next-day delivery, and it’s now Friday and I still haven’t received it. On top of that, the only way to contact customer service is through a live chat available Monday to Friday, between 10am and 5pm. There isn’t even an email address to contact them, which makes resolving issues unnecessarily difficult and frustrating.

Half of order received

Thanks to Keilli for promptly looking after my issue after only half of my order was delivered. Live chat was very successful.

My order went missing

My order went missing. a quick online chat to Gemma at the SB website resulted in her creating a new order and sending a replacement item on next day delivery. Was bummed that the delay meant it missed the wife's birthday, but the way the problem was rectified was 1st class. well done Gemma at Sweaty Betty. EDIT. Have had to revise my review down to 3 (from 4) stars. Despite the good customer service contact from Gemma. I neither received a confirmation email (as promised) or indeed the item that was (supposed to be) sent out on next day delivery. After another round of chat with their customer service today I am promised another confirmation email, and another replacement order coming out on next day delivery. Although the customer contact was again positive with Sophie, alas, I do not remain optimistic.

Anne-Marie helped me retrieve a digital…

Anne-Marie helped me retrieve a digital gift card I had received from my daughter on Mother's Day, May 10. I had mistakenly deleted the initial gift card, and she walked me through the process. I appreciate her help, because I had been excited to finally use my generous gift card, and today I did so.

Great experience with Charlotte C who…

Great experience with Charlotte C who arranged for a replacement coat that never arrived. Happy with the service!

Very helpful online chat support

Both Charlotte C and Emily T were incredibly helpful when an error on payment didn’t apply a gift card to the transaction I made on the SB website. Charlotte was able to advise me of the steps to take and even was able to send me an email confirming the actions and next steps (for my piece of mind). Emily T was then able to apply the gift card that I had to the retrospective transaction and refund my card! Really grateful to both of them for their support and being able to help me!

I need to return some items

I need to return some items. I went through the return process and received the email with the return QR and label. The link is broken in the email. Sweaty Betty are not responding to my request for assistance.

Customer service was very good

The staff in the shops are always so friendly and helpful. They wear the clothes so they have good knowledge. There was an issue with a voucher which the customer service team quickly resolved. The communication was good. Thank you.

3 women in the house and we all love…

3 women in the house and we all love Sweaty Betty, quality always great but ordered a pair of power leggings and hole in top of leg inseam after one wear. Emailed complaints no answer back after waiting 3 days so went on their live chat with Sophie and resolved in 10 minutes. Sending out replacement pair. Happy days. Thank you. Giving 4 stars due to not coming back to 1st contact email I had to chase.

Great customer service

Great customer service - quick response and resolved the issue efficiently and effectively. Thank you :) Products are great too!

I’ve posted a couple of criticals in the past

I’ve posted a couple of critical reviews about Sweaty Betty, so felt it was only fair to do a review when I had the opposite experience, as I did today. I bought a sports bra a few weeks ago, and on the first wash, one of the seems had unraveled. I messaged customer services via the chat on the website. Sophie answered almost immediately. She quickly understood the issue and sent me out a replacement, no fuss, no faff, this has restored my faith in Sweaty Betty, so I just wanted to give credit where credit is due.

NO DELIVERY, NO CUSTOMER SERVICE FOR NEARLY 2 WEEKS

On 23 May ordered. Received 'despatched' notification on 27 May. Dismayed to see courier is Evri, which are terrible locally (we live down a 2 mile lane, and the majority of parcels are left in other houses which begin with 'Tre' - about 50%+ of most houses in Cornwall! - or just dumped any old where. In fact, my house is used by the Evri courier as a dumping ground for everyone's parcels, on the rare occasion he bothers to come to my village). Then heard NOTHING. On 1 June, as 1 week and 2 days since ordering, and nothing showing on tracking, messaged Sweaty Betty. Auto-reply - we usually reply within 3 days. I've heard nothing. On at 8:06pm, 2 June, while I am sitting in the sitting room RIGHT BY THE FRONT DOOR I get a 'sorry we've missed you' email from Sweaty/Evri. This is NOT TRUE - THERE IS NO COURIER HERE AND HAS NOT BEEN ! (DPD and Royal Mail managed to deliver successfully on the same day - and in any case, Evri, on the rare occasions they arrive here, just sling the parcel in the garden anyway!). 3 June, tracking shows 'inbound' parcel (I think it's weird that the parcel has been 'out' since at no point did it show as having arrived). If indeed it get into a courier's car, it obviously just sat there all day, while he DIDN'T come here. Have sent 3 more messages on 1st, 2nd and now 3rd June to customer service at Sweaty Betty. I have no idea why a premium brand like SB uses such a low-rent courier service like Evri, but also then fails to have any customer service at all. If I don't get a resolution by 12 noon tomorrow, I'll apply for a chargeback. Absolutely dreadful experience so far. UPDATE - 4th June - I finally managed to get on to online chat where Sophie C. was very helpful. She agreed that the items were lost, and refunded me - the refund notification appeared instantly on my phone. She then re-ordered every item and kept the 25% discount that I'd got from buying on a flash sale, and made the delivery (with DPD, not Evri!) free, instead of £6. So - if everything turns up tomorrow I'll have a completely different opinion! but for now, as I'm currently still down £146.25 (as I had to pay again), it's still 1 star.

Thank you Charlotte C

Thank you. Charlotte C solved the problem. Very happy.

Exceptional service

Went to Liverpool Street store today and Rhian and Lena were there exceptional. They went above and beyond, they are exactly how you want retail staff to be. Helpful, courteous and friendly. I’ll definitely be back more often thanks to them - you’re the best.