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购物与时尚

Sweaty Betty

200 条评价

3.6200 条评价
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关于 Sweaty Betty

数据更新
网站
www.sweatybetty.com
分类
购物与时尚
所在地
United States
状态
待认证
近 12 个月
200 条评价
差评回复率
76%(51/67 条)
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Sweaty Betty靠谱吗?

Sweaty Betty(www.sweatybetty.com)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:65% 给出 4 星及以上,同时 31% 打了 1 星;商家回复了 76% 的差评。数据最后更新于 2026-08-10。

用户怎么说

M
Mic Raferty · 写过 17 条评价 · 体验于 2026-06-29 ·

已经四天了,客户服务真的很差……

客户服务真的很差,四天了,我的物品仍然没有交付的迹象,我和其他评论者聊天机器人有同样的经历,找不到我的订单记录,然后将我转移给一个没有成功的人。然后给客服发了邮件,他们说需要5天才能回复。 当你和他们一起花了很多钱时,服务真的很差。我仍在等待他们回复我。不会再向他们订购。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.   We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

M
Margaret MacLennan · 写过 1 条评价 · 体验于 2026-06-29 ·

刚刚与客户进行了实时聊天...

刚刚与客户服务进行了实时聊天,并与 Charlotte C 进行了交谈。需要退货方面的帮助,她能够取消我原来的退货并为我完成一份新的退货。 SB 一如既往地提供优质的客户服务。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for your feedback. We are glad to hear Charlotte C was able to arrange the return for you. Your lovely comments will be passed onto our Customer Care team 😊 Best wishes, Customer Care "

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pamela Brookes · 写过 1 条评价 · 体验于 2026-06-29 ·

不得不联系汗流浃背的贝蒂关于……

不得不联系汗流浃背的贝蒂关于退货事宜,尝试了两次电子邮件,但没有帮助,然后尝试聊天,但没有帮助,所以等待顾问。等了 30 分钟才有一位顾问,这并不理想,但不得不说 Gemma K 非常乐于助人且高效,并立即解决了所有问题。遗憾的是,花了这么多时间联系公司,但不能责怪处理我索赔的代理人

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We are so pleased to hear you received excellent customer service from Gemma K and that they were able to resolve your query for you. We will be sure to pass on your feedback and we look forward to assisting you again in the future. Best wishes, Customer Care"

D
Doc Proc · 写过 1 条评价 · 体验于 2026-06-20 ·

我花了超过金额免费 3 天…

我在6月20日花了超过3天的免费送货费,9天后仍然没有送货,也没有收到Sweaty Betty或送货公司的通知。购买汗水贝蒂无法联系他们以获得解决方案。他们只提供“聊天”功能,该功能获取了我的详细信息,并表示正在将我转移给人工,但当时是 12.20,现在是 15.13,聊天只是说它已离开对话,我无法继续对话,“转移”文本只是循环播放,没有任何解决方案。从现在开始,我只会从那些认真对待客户服务并易于与人直接接触的公司购买产品。我现在将通过信用卡取消订单。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. Best wishes, Customer Care"

N
Nad Ch · 写过 1 条评价 · 体验于 2026-06-25 ·

这是我第二次购买…

这是我第二次购买第二条紧身裤。 在实时聊天中很难与人取得联系,但是当我与人取得联系时,艾玛立即解决了我的问题。谢谢艾玛 哦,强烈推荐柔软的瑜伽紧身裤,已经穿了很多年了,现在是时候买一条新的了。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. We’re genuinely sorry for the delay. Thank you for your patience while we get back to each Customer as quickly as possible. We are so pleased to hear you received excellent customer service from Emma and that your query was resolved for you and for the lovely recommendation. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

W
Wilson · 写过 24 条评价 · 体验于 2026-06-25 ·

动力紧身裤是不真实的

动力紧身裤是不真实的。强烈推荐。联系客户服务有点像一场噩梦。英国的呼叫中心比尝试通过聊天要容易得多。除此之外,到目前为止我对我的购买感到满意。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We are so pleased to hear you love your Power Leggings! We will be sure to pass on your feedback and we look forward to assisting you again in the future. Best wishes, Customer Care"

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CATHERINE JONES · 写过 5 条评价 · 体验于 2026-06-25 ·

凯伦真的很有帮助

Keren 真的非常乐于助人,不仅提出了搭配的替代方案,而且还通过库存找到合适的尺码。 商店里有真正积极的文化,每个人都非常高兴和振奋。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our with Keren. We will pass on your feedback to them.   Best wishes, Customer Care" "

A
Agnieszka Lockhart · 写过 4 条评价 · 体验于 2026-06-25 ·

可怕的客户支持

可怕的客户支持。他们表现得好像是在帮你一个忙,让你买他们的东西。他们的价格很高,质量却在下降,但他们是你能找到的最没有帮助的CS之一。我的订单晚了几天,他们所做的只是一遍又一遍地向我发送跟踪链接-干杯,我可以阅读

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

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Cam · 写过 2 条评价 · 体验于 2026-06-25 ·

客户服务有问题

我非常非常喜欢他们的运动服,作为一个经常去健身房的人,我通常不穿其他衣服,我有超过 12 双他们的打底裤,尽管我也尝试过其他品牌。 然而,他们的客户服务很糟糕,考虑到他们产品的成本,这是不应该的。聊天机器人很糟糕,转移到客户服务代理需要很长时间。一旦你通过了,它们就无效了。 我订购的是全长打底裤,而不是 7/8 的打底裤。几乎在我付款后我就意识到并联系了他们要求他们取消或更改订单。那里的系统不允许这样做,这意味着它必须一路来到我身边才能让我返回。这会产生什么样的碳足迹? 这不是我第一次遇到问题,上次我花了很长时间才得到答复。过去他们的客户服务非常好,现在这会让我在向他们订购时三思而后行。 真令人失望

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.   We truly appreciate your feedback and have contacted you directly to discuss this further. Best wishes, Customer Care"

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Lidiya Malekshahi · 写过 9 条评价 · 体验于 2026-06-24 ·

一如既往的优质产品和客户......

一如既往的优质产品和客户服务。安妮玛丽是一个传奇

Sweaty Betty 回复2026-07-04

"Hi, We are so pleased to hear you received excellent customer service from Anne-Marie and that your query was resolved for you. Your lovely comments will be passed onto our Customer Care team 😊 Best wishes, Customer Care "

H
Happy Shopper · 写过 4 条评价 · 体验于 2026-06-24 ·

今天的助理非常有帮助,而且…

今天的助理非常乐于助人且友好。帮助我毫无压力地找到搭配的单品。购物愉快。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your feedback with us. I'll make sure to pass on your lovely comments to our Customer Care team. 😊   Best wishes, Customer Care"

P
Philippa · 写过 8 条评价 · 体验于 2026-06-22 ·

免费退货是谎言和骗局

他们宣传免费退货。所以我买了东西,它们太小了。我安排退货,上面写着去联邦快递仓库。爱尔兰全境只有 5 处,最近的一处距离酒店有 2 小时车程。上面写着通过联邦快递收集,但联邦快递网站上没有选项。这是一个骗局,我没想到像这样有信誉的公司会这样做。在他们的在线聊天中,人工智能聊天机器人向我发送了相同的回复,但毫无用处。我花了100多欧元,太多了。我需要按照广告免费退货。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and we are aware your query has now been resolved. Best wishes, Customer Care"

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Lauren Grigg · 写过 1 条评价 · 体验于 2026-06-24 ·

Sweaty 始终提供优质的客户服务……

Sweaty Betty 的客户服务始终很棒——我经常在这里购物,虽然我不需要经常联系他们的团队,但当我联系他们的时候,他们总是很友好,很快就能解决我遇到的任何问题。他们的打底裤虽然价格昂贵,但却是我迄今为止最喜欢的品牌,而且质量很好,超级舒服!我会一直推荐他们!

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share such lovely feedback with us! We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review. We hope that you enjoy your leggings and we look forward to assisting you again in the future. Best wishes, SB Customer Care"

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Tracey Alam · 写过 4 条评价 · 体验于 2026-06-20 ·

我还没有收到我的物品……

我还没有收到我的物品,我已经在网上订购了很多年,周六没有任何问题,当查看交货状态时,我没有收到,我给自己发了电子邮件,第一次扔了这个,但仍然没有回复

Sweaty Betty 回复2026-07-02

"Hi,   Thank you for taking the time to share your comments with us. We were sorry to hear of your experience, we would appreciate the opportunity to look into this further for you so our Customer Care team will reach out to you via email. Best wishes, SB Customer Care"

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lynne hedges · 写过 17 条评价 · 体验于 2026-06-10 ·

我还没有收到我订购的包裹...

我还没有收到两周前订购的包裹。我上周四通过邮件联系了客户服务。 我还在等待回复。我打了好几次电话,他们都不接电话。在互联网上它说实时聊天,但没有实时聊天设施。 我已经使用汗水贝蒂很多年了,这家公司有严重的问题。如果您不喜欢生活中的压力,请不要在网上订购,请前往商店

Sweaty Betty 回复2026-06-29

Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. Best wishes, Customer Care

A
A. · 写过 30 条评价 · 体验于 2026-06-22 ·

我需要通过 Royal 退货…

我需要通过皇家邮政退回一件物品,因为附近没有 Evri 投递服务。 Gemma K 的在线聊天非常有帮助。谢谢。

Sweaty Betty 回复2026-07-02

"Hi there, Thank you so much for taking the time to share your lovely feedback with us! We’re delighted to hear that you received excellent support from Gemma K on Live Chat and that your return query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through. We’ll be sure to pass on your kind comments to Gemma K , and we look forward to helping you again in the future. Best wishes, Customer Care SB " 😊

J
Jo · 写过 47 条评价 · 体验于 2026-06-22 ·

真穷

真的很差——下了订单,订单被取消了。重新订购,这也已被取消。商品现已缺货。声明订单已取消的通用电子邮件确实令人无法接受。如果库存水平没有快速更新(两个订单相隔几天),客户服务/订购流程就会很差。

Sweaty Betty 回复2026-06-29

Hi, Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto the relevant team. Best wishes, Customer Care

S
Sarah Horrocks · 写过 1 条评价 · 体验于 2026-06-19 ·

杰玛非常乐于助人,解决了我的问题。

Gemma 非常乐于助人并解决了我的问题

Sweaty Betty 回复2026-07-02

"Hi, Thank you for taking the time to share your feedback with us. We truly appreciate your feedback and have passed this onto Gemma and the customer care team. Best wishes, SB Customer Care"

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Claire Dassanaike · 写过 1 条评价 · 体验于 2026-06-19 ·

对查询解析感到满意

今天在聊天中与安妮玛丽讨论了我的交货中丢失的物品。 还有另一个通过运输创建的订单。 唯一的抱怨是系统需要等待 20 分钟才能为我的查询分配团队成员。

Sweaty Betty 回复2026-07-02

"Hi there, Thank you so much for taking the time to share your lovely feedback with us! We’re delighted to hear that you received excellent support from Anne Marie on Live Chat and that your missing item query was resolved quickly and efficiently. Providing friendly, responsive service is really important to us, so it’s great to know this came through. Your feedback has been shared with the team with the delay in connecting you to our customer care team, so we can address these delays and improve our support. We’ll be sure to pass on your kind comments to Anne Marie, and we look forward to helping you again in the future. Best wishes, Customer Care"

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Denisa · 写过 3 条评价 · 体验于 2026-06-19 ·

Gunwharf 商店的奇妙体验

Gunwharf 商店的奇妙体验。所有的女孩都非常棒,是零售店一段时间以来最好的服务。 德尼萨

Sweaty Betty 回复2026-07-02

"Hi, We are so pleased to hear of your wonderful experience when visiting our SB Gunwharf Store and that our SB Team were able to provide you with the best customer service you have received in a while from a retail store . We truly value our customers so it's great to read your comments and promise to share your feedback with the SB Store Team . Best wishes, Team SB "