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购物与时尚

Sweaty Betty

200 条评价

3.6200 条评价
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关于 Sweaty Betty

数据更新
网站
www.sweatybetty.com
分类
购物与时尚
所在地
United States
状态
待认证
近 12 个月
200 条评价
差评回复率
76%(51/67 条)
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Sweaty Betty靠谱吗?

Sweaty Betty(www.sweatybetty.com)在 OK.one 的综合评分为 3.6 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑一般。评价两极分化:65% 给出 4 星及以上,同时 31% 打了 1 星;商家回复了 76% 的差评。数据最后更新于 2026-08-10。

用户怎么说

I
Inga · 写过 4 条评价 · 体验于 2026-07-01 ·

令人震惊的在线客户服务。还是没掏腰包!

可爱的产品和优良的品质,但在线产品的客户服务令人震惊。 聊天系统永远无法工作。 一周前处理了退货,但作为处理的一部分,他们漏掉了两件商品,让我损失了 75 英镑。 我立即通知了他们,但没有人联系我。此后我又发了一封电子邮件……什么也没有! 这也不是第一次或第二次。我不得不联系商店来帮助我进行干预。我之前也反馈过,但似乎没有任何改变!

Sweaty Betty 回复2026-07-21

Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, SB Customer Care

i
iza filipek · 写过 23 条评价 · 体验于 2026-07-06 ·

一场大灾难!

一场大灾难! 第一个订单在给我的路上丢失了,然后我重新订购了同样的东西,6天后我的订单正在等待快递员取货,如果6天后还没有发货,你到底怎么说3-5天交货? 物品在途中丢失需要多长时间,亚马逊如何使用 evri 交付所有物品以及第二天或 2 天内交付,对您来说,实际处理需要一周时间,准备好 evri 来收集,我支付了 3-5 天的交付而不是 2 周!

Sweaty Betty 回复2026-07-21

"Hi Iza, Thank you for taking the time to share your comments with us. We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

K
Katrina · 写过 1 条评价 · 体验于 2026-07-06 ·

真的很棒的客户服务…

Gemma K 的客户服务真的很棒。我的汗流浃背的贝蒂包裹在 DPD 投递后被偷了。 Gemma 很快回复并解决了这个问题,并给了我全额退款。感谢您的帮助!

D
Devon · 写过 41 条评价 · 体验于 2026-07-06 ·

满头大汗的贝蒂正在走下坡路。

满头大汗的贝蒂正在走下坡路。 客户服务不存在;无法通过聊天建立联系,也没有人回复客户服务电子邮件,根据自动回复,等待回复的时间从一周内的三到五到七天不等。 此外,在我最近的订单中发送了完全错误的产品。 显然,那里很乱。 这就是为什么向跨国公司出售产品是一个错误。 编辑补充:花了一个多小时才在 SB 聊天系统上与人取得联系。他们说他们会寄出一条尺寸正确的替换裤子。好吧,它们今天到了,但尺寸再次错误。

Sweaty Betty 回复2026-07-21

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

l
lawrence rodney · 写过 26 条评价 · 体验于 2026-07-06 ·

糟糕的客户服务…

糟糕的客户服务,聊天不回复 我的货在哪里

Sweaty Betty 回复2026-07-21

"Hi,   Thank you for taking the time to share your comments with us.   We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. Best wishes, Customer Care"

L
Laura Walker · 写过 6 条评价 · 体验于 2026-07-06 ·

令人震惊的客户服务

令人震惊的客户服务,没有号码可以与某人交谈。我发了电子邮件但没有回复,尝试了实时聊天,但有人需要几个小时才能回复,当他们最终回复时,他们会给你 2 分钟的时间回复,然后关闭聊天。该服务与产品的价格标签不符。

Sweaty Betty 回复2026-07-21

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. Best wishes, Customer Care"

A
Anne · 写过 9 条评价 · 体验于 2026-07-06 ·

不关心顾客

1. 我无法使用免费退货服务。我不知道为什么 SB 会如此复杂和困难,而其他零售商却把它做得非常简单。 2.尝试联系客服跟进退货退款事宜。 等了2个小时才得到退款确认。 3.如果我不跟进的话会退款吗?

Sweaty Betty 回复2026-07-21

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, SB Customer Care"

K
Kathryn Banks英国 · 写过 9 条评价 · 体验于 2026-07-06 ·

Gemma K 非常有帮助……

今天早上,当我不小心误读了使用生日折扣的截止日期时,杰玛·K 给了我很大的帮助。一切都很快为我安排好了,我能够以折扣价买到我的新生日短裤:-) Sweaty Betty 的东西非常好,我几乎不穿任何其他衣服去健身房或跑步。谢谢你!

E
Emma O'Sullivan · 写过 1 条评价 · 体验于 2025-10-25 ·

2025 年 10 月购买了一件 Nimbus 外套……

2025 年 10 月通过 Sweaty Betty 的欧盟网站以 425 欧元购买了一件 Nimbus 外套。这件外套出现了防水故障,Sweaty Betty 于 2026 年 2 月为此更换了一件外套。随后,替换外套出现了单独的拉链故障,导致它在收到后几个月内就无法穿着。 当我要求退款时,鉴于连续两件衣服都失败了,汗水贝蒂拒绝了,理由是自最初购买以来已经过去了一段时间。在我们的整个通信过程中,他们应用了英国消费者法(2015 年消费者权利法),尽管我是通过他们的欧盟店面购买的爱尔兰消费者。根据爱尔兰消费者法(2022 年消费者权利法,移植欧盟指令 2019/771)和罗马 I 法规,爱尔兰法律适用于本次交易,包括两年的合规推定期,而不是 Sweaty Betty 提到的六个月。 在用完他们的内部投诉程序后,我现在已将此事上报给爱尔兰欧洲消费者中心。 如果您是欧盟消费者,我不建议从 Sweaty Betty 购买高价值商品,因为他们对缺陷商品索赔的方法并不反映您的法定权利。 7 月 6 日编辑:尽管在下面回复了这篇评论,但我还没有收到来自汗水贝蒂的电子邮件。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us.   We truly appreciate your feedback and have contacted you directly to discuss this further. Best wishes, Customer Care"

g
gi jamesy · 写过 4 条评价 · 体验于 2026-07-03 ·

出色的

夏洛特提供优质、高效的服务。我喜欢 SB,并且多年来一直是忠实的客户。客户服务始终是个性化的,团队努力超越。

Sweaty Betty 回复2026-07-04

"Hi there, Thank you for such kind feedback and for being a loyal Sweaty Betty customer. It’s wonderful to hear that our Customer Care team has consistently been helpful and that Charlotte was able to respond quickly and resolve your query. We’ll be sure to pass your thanks on to Charlotte. Thank you again for (being part of our community). Best wishes, Team SB"

V
Veronica McCullagh · 写过 34 条评价 · 体验于 2026-07-03 ·

到达的

订单终于到了,但我不得不说,质量不如平时。据说与正常价格相比非常便宜。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.   We truly appreciate your feedback and have contacted you directly to discuss this further. Best wishes, Customer Care"

c
customer · 写过 14 条评价 · 体验于 2026-07-03 ·

通过网络联系客服...

通过网络聊天联系客户服务 - 在解决了几个问题之后 - 我被迅速从机器人转移到客户服务代表 - Gemma K 立即帮助我解决了我的订单问题,没有任何问题。 5* 服务,5* 产品。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for your feedback. We are glad to hear Gemma K was able to arrange a resolution for you. Your lovely comments will be passed onto our Customer Care team 😊 Best wishes, Customer Care "

C
Carly Mear · 写过 1 条评价 · 体验于 2026-07-02 ·

我的包裹显示为延迟...

我的包裹显示为延迟,没有进一步的移动,联系了客户服务团队,玛德琳非常棒,并用快递代替了我的订单。他们提供了极好的帮助。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for your feedback. We are glad to hear Madeleine was able to arrange a replacement for you. Your lovely comments will be passed onto our Customer Care team 😊 Best wishes, Customer Care "

M
Mr Lewis · 写过 25 条评价 · 体验于 2026-06-30 ·

满头大汗的贝蒂没有履行自己的义务

我给我的伴侣买了一些紧身裤,并支付了第二天送货的费用。我迟到了 5 天收到紧身裤!我还向 SB 发送消息,表达我对付款后未收到次日送达的不满,但没有得到回复。汗流浃背的贝蒂真可怜,因为你不应该给第二天的选择,因为你不能在最后期限前完成任务。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us.   We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further. Best wishes, Customer Care"

L
Linda · 写过 1 条评价 · 体验于 2026-07-02 ·

所以我最初经历了重大的……

因此,我最初的订单遇到了重大问题。我的订单从未发货,在多次尝试联系客户服务但没有得到回应后,我最终对这笔费用提出了异议。客户服务部的玛德琳很快就向我们道歉并纠正了这种情况。我很欣赏她的专业精神和善意地把事情做好。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for your feedback. We are glad to hear Madeleine was able to arrange a resolution for you. Your lovely comments will be passed onto our Customer Care team 😊 Best wishes, Customer Care "

F
Freddy West · 写过 1 条评价 · 体验于 2026-06-08 ·

订购后超过 3 周,衣服仍然不见踪影

我订购了价值超过 150 英镑的衣服,但 25 天后,它仍然没有到达。 我已向客户服务中心发送电子邮件 - 没有回复。 我与他们的客户服务机器人没完没了地聊天,并被承诺将其转移到真人身上 - 但这并没有发生。服务很糟糕

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience.   We truly appreciate your feedback and we are aware your query has now been resolved. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "

E
Elizabeth Adele Lockwood · 写过 3 条评价 · 体验于 2026-06-29 ·

穿了 6 次就磨损了,标志剥落了……质量怎么了?

自 2022 年 5 月以来,我现在已经购买了 3 件 Power Pulse 文胸。2 件白色,1 件黑色。 昨天,我向客户服务团队提交了一份投诉,因为我已经开始使用其中一款白色的和一款黑色的 - 并且在仅佩戴 6 x 60m 后,白色的表带就开始出现磨损的迹象。 它们在特殊的棉布袋中低温洗涤,不使用织物柔软剂,并穿在运动员背心下面,因此摩擦不是问题 - 我不知道最近 SB 质量发生了什么,动力短裤的 3 位徽标上周在第一次穿着时(在高温下)刚刚剥落。 我从 2002 年开始就是 SB 的顾客,当时他们刚刚在诺丁山开设了商店,当时的上衣和打底裤仍然经久不衰——但最近所有的东西质量都很差。 正在等待客户服务的回复,但我猜想就像对许多其他投诉的回复一样,一个简单的“抱歉,它不适合您”的回复消息。 做得更好!

Sweaty Betty 回复2026-07-04

"Hi,   Thank you for taking the time to share your comments with us.   We truly appreciate your feedback and have contacted you directly to discuss this further. Best wishes, Customer Care"

S
Sally Lear · 写过 11 条评价 · 体验于 2026-07-01 ·

非常乐于助人的工作人员

非常乐于助人的工作人员。我在退货时犯了一个错误,扫描了错误的二维码,但他们迅速而礼貌地纠正了我的错误。

Sweaty Betty 回复2026-07-04

"Hi,   Thank you so much for your feedback! We're so pleased to hear you received excellent customer service from our team and that your query was resolved promptly. We truly appreciate your feedback and have passed this onto the relevant team.   Best wishes, Customer Care"

J
Jill Guest · 写过 52 条评价 · 体验于 2026-07-01 ·

发货失败

非常出色的帮助,试图追踪我的订单交付并最终找到包裹。遗憾的是,我花了好几次尝试从聊天框客户服务团队那里得到答案,因为没有人接听,而且每次都让我等待太久。更喜欢电话号码选项,以便我可以与某人通话。

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We are so pleased to hear you have been able to retrieve your parcel. We will be sure to pass on your feedback and we look forward to assisting you again in the future. Best wishes, Customer Care"

N
Nicola Woodhouse · 写过 2 条评价 · 体验于 2026-07-01 ·

可怕的客户支持

在网上花了相当多的钱。不幸的是,2 件运动胸罩和 1 条短裤不适合用途/质量差。现在正在尝试联系客户服务以了解如何退货。现在没有回复 - 只是自动发送电子邮件,表示他们将在 3 天、然后 5 天、现在 7 天后回复。也无法通过聊天服务联系到任何人。可怕的客户体验。无法有人联系并建议后续步骤吗?

Sweaty Betty 回复2026-07-04

"Hi, Thank you for taking the time to share your comments with us. Our Customer Care team is extremely busy at this current time, but rest assured we are working hard to get back to everybody as quickly as we can, and really appreciate your continued patience. We truly appreciate your feedback and we are aware your query is currently being looked into. Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. Best wishes, Customer Care "