My phone was damaged on holiday by the sea when my bag was washed away by a freak wave. I provided Taurus with proof of holiday. Proof of ownership and when purchased the phone but because I could not return the damaged phone they refused to pay out. I explained this happened in India I went to a local shop but they were unable to repair as the salt water had done too much damage so they took the SIM card out and I left the phone as it was in repairable. It is appalling even with all this information they refused to pay out. I definitely will not insure with them again and advise others not to.
Always someone to help on the end of the phone. The claim process was clear and while I had to get a lot of ducks in a row to make sure I had all of the paperwork needed to be shown (which is understandably-but annoyingly-extensive). The claim was approved in good time and a very reasonable settlement agreed. I would definitely recommend them, and will keep my records ordered more in future, just in case.
Kept on filling the form in line to no avail. Always coming back with an error. Finally got to the bottom of it after 6 phone calls
A bit abusive. But find people OK when I spoke to them
I wish I read the reviews before I took out this insurance !! They are literally trying to pay as little as possible for a repair, so many "clauses" they have hidden away in the contract. They are quick enough to take payment , but are very reluctant to help when needed. I expect this claim to continuing dragging out for as long as they can manage and for them to pay as little as they can get away with.
Poor., Had to send endless 'evidence' if my lost phone ... eventually they they offered a very low settlement that was an insult... Even tried to pay in Argos vouchers.....!!! Don't use this company
The claim had been dragging on for months as id been sick and a few personal issues , every time I contacted them , there was never a problem, friendly and knowledgeable staff made the whole process easy !
The policy wording is written in such a way that I doubt anybody has ever successfully had a gadget claim paid.
Edit: None of the good reviews have the 'unprompted review' tag...
Edit: I have provided my claim reference and received no reply.
Taurus Insurance Services 回复2026-01-02
亲爱的 Matt
很抱歉听到您的体验不够愉快。感谢您提供您的参考编号。我们的客户关系团队会与您联系。
谢谢
Taurus 保险团队！
I lost my waterproof insta 360 camera from the end of a 3m selfie stick while playing in the surf in the Galapagos Islands. It just dropped off the stick into very unclear water. I searched for an hour and couldn't find it. The insurance covered the cost of the better model that is currently available and directed me to a great price for that camera. Very pleased, I would highly recommend this company for actually paying out a reasonable price for my loss. I have been insured annually with this company for several years and never made a claim before. After this I will continue my annual cover happily. You hope to never use travel insurance, but now I'm pleased I had this cover through Staysure.
worst insurance company ever, do not buy Gadget insurance from them, seems like one of the insurance companies that takes money but looks for excuses to reject your claims when you need them i have peding claim for my phone lost, and so many unimportant and silly questions i have been asked, which shows their intentions. You contact CS they are as unhelpful. A simple suggestion is to DO NOT BUY YOUR GADGET INSURANCE FROM THEM, or from post office insuracne
Taurus Insurance Services 回复2026-01-02
亲爱的 Malik
很抱歉听到您的体验不够愉快。所有此类理赔都需要提供相关信息和文件，以便理赔团队做出准确、公正的判断。
如果您需要进一步帮助，请告知团队，他们会很乐意协助您。
谢谢
Taurus 保险团队！
I would actually give them 0 stars - Taurus are the most incompetent company I have had the displeasure of dealing with in a very long time. It was packaged under my postoffice travel insurance for my gadgets that I paid extra for. It was money wasted. I have emailed 4 times the same attachment and then on the 4th email the useless claims advisor opened it to realise it was exactly the document they were waiting for - a two day turnaround is what they claim - they are a joke of a company, and the email back and forth is pathetic. I really wish this company goes bankrupt because morally they already are
Please note Taurus Gadget insurance are linked with Leisure Guard Travel insurance.If you have taken out travel insurance with Leisure guard travel insurance and need to make a claim for a mobile phone or tablet etc then you will be asked to take the claim up with Taurus Gadget insurance had I known this I would have read the reviews for Taurus Gadget insurance and avoided taking out a travel insurance policy with Leisure guard travel insurance.
Taurus have as many negative reviews as they do for a reason they will pay out as absolutely little as possible as they did in my case for a £460 phone they only paid out £150.
Lesson learnt.
Update : 2nd January 2026 Taurus gadget insurance are replying to my Negative review and asking for my claim reference number so they can ' assist me'.If they had wanted to help then they had there opportunity when I rejected their ONE and only offer but instead offered no uptake or negotiation, even after I informed them I would be taking the case to the insurance ombudsman which I then did.
Taurus Insurance Services 回复2026-01-02
Dear Zak
We are sorry to hear your experience was not a positive one. To enable us to assist, please kindly provide your claim reference number.
Thanks
The Taurus Insurance Team!
We had insurance through holiday extras which uses Taurus for gadget insurance on the policy.
My wife lost her phone on holiday, not ideal.
Called Taurus, they were very helpful in the phone. Submitted a claim, there was a lot of paperwork info and procedures we had to go through which would be hard for some people I can imagine but in the end, (which was pretty quick to be honest) in the matter of a couple weeks they had sent us the money to our bank account to replace the lost phone which we used to buy a new one with.
This is not a user friendly experience. Firstly, you have to log the claim twice by emailing an address which then tells you to fill out an online claim form.
The online form crashed and lost all the information I inputted so I had to start again.
The information requested is not clear and doing it all online means it’s very impersonal and clinical. I work in the insurance industry and I found the process difficult so god help people who don’t know how to raise a claim.
The fact that this policy only covers the original purchase price of a gadget and not the replacement cost is also just a money grabbing exercise.
I hope to god I never have to make another claim with this company, it was an atrocious experience and demonstrates exactly why everyone hates insurers.
If i could give 0 stars i would. My gadgets were stolen from my hotel room, even WITH A POLICE REPORT, they rejected the claim as there wasn’t proof of forced entry- even though I had declared the thief had a key card. They will reject any reasonable claim DO NOT USE THEM- YOU WILL NOT GET YOUR MONEY BACK.
Switched On Insurance
loveit coverit
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