Taurus Insurance Services Ltd 是一家领先的创新生活方式保险解决方案提供商，在英国运营已超过17年。2019年我们为超过一百万台设备提供了保障。作为一家以技术为主导的保险公司，我们热衷于提供优质产品和卓越服务。
以上内容由商家自行提供，未经平台核实。Taurus Insurance Services（www.taurus.gi）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-08-25。
看了123条评论，大多数顾客对整体体验不太满意。大家觉得理赔流程涉及大量文书工作，很难顺利完成。还有人提到理赔经常被拒，或者拖上几周，期间既没有清晰的沟通也没有任何支持。评论者反映条款很严格，还总被要求提供不必要的证明材料，让人很头疼。 不过，也有部分顾客表示理赔审批很快，只要把所有需要的文件都交齐了，付款也很及时。消费者觉得客服团队在应对复杂的理赔流程时挺有帮助、响应也很快。评论者对一切顺利时拿到 straightforward 的赔付表示认可。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Easy to understand the process. Options available to suit convenience when having work carried out. Payment was very quick once docs all provided and review stages are quick and not left for days. Claims give me anxiety as often more admin that they are worth, not the case here.
感谢您的反馈！很高兴听到您对我们的服务体验很好。感谢您的支持！
一分钱一分货。我的手机在 contract 结束前 3 个月有 speaker 的 mechanical issue。要 claim，我得付 £150 excess，所以决定在 contract 剩余期限内将就使用，因为花那么多钱只为了 3 个月使用似乎不值得。claims process 很"clunky"。不会再从他们那里买保险。
亲爱的Chris 很抱歉听到您的经历不太愉快。遗憾的是，所有类型的理赔都需要支付免赔额，这是投保时由投保人选择的。很抱歉这对您不适用，我们会认真考虑您的意见。 谢谢 Taurus Insurance团队！
关于 claim 进展的 communication 及时，upload missing piece of evidence 也容易。claim approved 后付款迅速。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！
I've never had to use gadget insurance before but I was pleasantly surprised by the service from Taurus. Really frustrating to lose my 360 camera whilst on holiday and I wasn't sure how easy or successful a claim would be but actually it was very easy for the initial claim, providing further information and payment. Slightly frustrating that accessories (SD card and selfie stick) aren't included but it does say that on the policy. Overall very pleased with the service.
感谢您的反馈！很高兴听到您对我们的服务体验很好。感谢您的支持！
流程极其繁琐，就是为了让你放弃理赔，然后赔付也差得要命——只给翻新机的钱，不是原价减去免赔额——烂公司
亲爱的Dale， 我们真诚地抱歉听到您有这样的经历。我们理解这有多令人沮丧。 我们的保单仅提供同等替换，我们确实鼓励客户在购买时确认保障完全符合他们的需求。 感谢您与我们分享反馈。 ~ Taurus Insurance团队！
没错，体验很棒，完全挑不出毛病。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！ 很高兴您成为Taurus大家庭的一员！ 谢谢， Taurus保险团队！
我的保险是通过HolidayExtras买的，需要为意外损坏的手机理赔。通过HE的理赔一开始问题重重，花了6-8周才把我转给Taurus Insurange Services重新提交——估计他们负责HE保单的理赔管理。我材料都备齐了，周一提交新理赔，周五就基本批准并赔付了。Taurus的服务没得说。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！ 很高兴您成为Taurus大家庭的一员！ 谢谢， Taurus保险团队！
问题挺多的，但回复很及时。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！ 很高兴您成为Taurus大家庭的一员！ 谢谢， Taurus保险团队！
表格填写非常简单，回复很快，理赔也及时赔付了。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！ 很高兴您成为Taurus大家庭的一员！ 谢谢， Taurus保险团队！
这家公司很容易联系上，解释问题也很顺畅。他们发来了所有相关信息，指导如何登录门户上传所需证据。还告知了时间线和后续流程。
感谢您的反馈！很高兴听到您对我们的服务体验非常好。感谢您的支持！ 很高兴您成为Taurus大家庭的一员！ 谢谢， Taurus保险团队！
我的体验比预期顺利得多，工作人员在电话里帮了很多忙，确保我提交了所有支持理赔的文件。
感谢您的反馈！很高兴听到您对我们的服务体验很好。感谢您的支持！ 很高兴您成为 Taurusfamily 的一员！ 谢谢， Taurus 保险团队！
度假时经历了那么糟糕的事情，又从没用过保险，我们本来特别担心理赔流程有多复杂……真没想到Taurus审批理赔这么高效，我们太感激了，整个过程竟然这么简单直接！
感谢您的反馈！很高兴听到您对我们的服务体验很好。感谢您的支持！ 很高兴您成为 Taurusfamily 的一员！ 谢谢， Taurus 保险团队！
如果能给零星，我一定给。远离这家公司，或者祝你好运吧。看看这些评价就知道了。
亲爱的 Karina， 很抱歉听到您的体验不够愉快。 请提供您的详细信息，我们会为您调查此事。 谢谢 ~ Taurus 保险团队！
女儿在里约的iPhone 12被偷了。她提交了理赔，他们要求提供：- 盒子照片——请提供设备盒子的照片，确认IMEI号码和/或序列号。有人保留这些吗？我不觉得要求一个背包客带着盒子走是合理的，在这之前我从没听说过有人买新手机时会拍盒子的照片（但现在可能会了）。- 使用证明：这份文件必须显示设备的IMEI号码和最后使用日期。这不是月账单或明细账单。只有网络运营商才能出具有效的使用证明，所以我们恳请您直接联系他们获取这份文件。我们理解您在度假时使用了eSIM。我真的怀疑任何eSIM提供商都会提供这个，但时间会证明一切。- 黑名单证明：请联系您的网络运营商，要求他们将设备的IMEI号码列入黑名单。好的，她得发邮件要求他们把IMEI列入黑名单。我理解他们想确保只赔付有效的理赔，但他们让刚被偷手机的人提交有效理赔变得非常困难。
亲爱的 Chris， 我们想向您保证，我们会就您女儿的理赔事宜与她联系。此事已转交我们的客户关系团队。他们正在审核详情，案件正在仔细处理中。
流程非常高效。周一提交理赔，周四就收到赔付。绝对推荐。
感谢您的反馈！很高兴听到您对我们的服务体验很好。感谢您的支持！ 很高兴您成为 Taurusfamily 的一员！ 谢谢， Taurus 保险团队！
Scammers.becarefull.dont use this insurance company.full of jokers,liers,scammers.
很抱歉听到您的体验不够愉快。 请提供您的详细信息，以便我们为您调查此事。 谢谢 Taurus 保险团队！
Edit 5th Feb 2026 - the customer relations team has been nothing but unhelpful. Also you are signing your reply to this off with a completely different company so you’re all just a bunch of LIARS & scammers. If I could leave zero stars, I would. I purchased travel/gadget insurance specifically to protect myself in the event of loss; only to be told that my claim was rejected because the item was “left unattended.” By that logic, what exactly is the point of this insurance? Loss is loss, and this was a genuine claim. I have never made an insurance claim in my life because I’ve never needed to. The one time I do, I’m met with weeks of back-and-forth, over 40 intrusive questions, and an attitude that assumes guilt rather than offering support. The process felt deliberately exhausting, as though the aim was to make me give up. I understand fraudulent claims exist, but treating legitimate customers like liars is unacceptable. The service throughout was unhelpful, dismissive, and at times outright rude. I would strongly advise against using this company. They are more than happy to take your money, but when you actually need help, they look for loopholes to avoid paying out. Absolutely shocking experience. Name of person I dealt with Abigail (Head of Customer Relations) & others but they do not sign off with their names otherwise they would get named too.
亲爱的 Isabella， 很抱歉听到您的体验不够愉快。很遗憾，并非所有保险保单都能覆盖所有情况。我们了解到您一直在就理赔事宜与客户关系团队沟通。 谢谢 Switched On 保险团队！
I won’t lie after submitting claim then coming to here to read reviews my expectations were not great. After first initial submission I received a follow up email requesting flight details for inbound/ outbound, picture of the box etc so I thought here we go but information what I could provide was sent and claim was accepted and payment received. This process was all completed within 2 weeks, as long as you provide sufficient detail and respond quickly, you should be all good
Submitted a claim for a damaged phone in summer/autumn last year after having been insured for years. Claim is stuck because they want proof that the phone is mine by way of a signed letter from the gifter which I can’t provide after 5 years, although I did supply screenshots of messages sent at the time. It’s quite clearly my phone, I have had it insured for years with the IMEI number supplied at policy inception. I’ve explained to them that I wasn’t able to get in touch with the gifter and just got an impersonal reply back once again asking for a letter. It’s common sense… Just seems like a way to not pay out, very disappointing after giving them money for so long - had to buy a new phone myself!
亲爱的 Skye， 很抱歉听到您的体验不够愉快。 请尽快提供您的详细信息，以便我们为您提供帮助。 谢谢 Taurus 保险团队！
I also would give zero stars. Seeing all these reviews has given me some comfort that this isn't just us its happened to. Absolutely appalling company. My 80 year old mother has been trying to make a claim on the gadget insurance ( only for £550) and this has been going on since September with her trying to send them all the documents they require. DO NOT USE THIS COMPANY or the company we thought we were buying this insurance through which is STAYSURE
亲爱的Alex 很抱歉得知您的体验并不愉快。 请提供您的理赔编号，我们将为您调查此事， 谢谢 Taurus Insurance团队！
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