最差的保险公司，别上当……
Worst insurance company don't fall for their cheap insurance.
Taurus Insurance Services 回复2026-07-20
下午好， 感谢您抽出时间分享反馈。很抱歉得知您对我们的服务不满意。 我们可以确认，您的关切已由我们的客户关系团队全面审核并处理。
关于 Taurus Insurance Services
数据更新- 网站
- www.taurus.gi
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 101 条评价
- 差评回复率
- 100%（49/49 条）
是 Taurus Insurance Services 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Taurus Insurance Services Ltd 是一家领先的创新生活方式保险解决方案提供商，在英国运营已超过17年。2019年我们为超过一百万台设备提供了保障。作为一家以技术为主导的保险公司，我们热衷于提供优质产品和卓越服务。
以上内容由商家自行提供，未经平台核实。Taurus Insurance Services靠谱吗？
Taurus Insurance Services（www.taurus.gi）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-08-25。
评价综述
AI 生成看了123条评论，大多数顾客对整体体验不太满意。大家觉得理赔流程涉及大量文书工作，很难顺利完成。还有人提到理赔经常被拒，或者拖上几周，期间既没有清晰的沟通也没有任何支持。评论者反映条款很严格，还总被要求提供不必要的证明材料，让人很头疼。 不过，也有部分顾客表示理赔审批很快，只要把所有需要的文件都交齐了，付款也很及时。消费者觉得客服团队在应对复杂的理赔流程时挺有帮助、响应也很快。评论者对一切顺利时拿到 straightforward 的赔付表示认可。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
理赔中煎熬
I have an ongoing Claim for a lost phone its been 2 weeks and still no where near a decision. I have been requested to upload so many things inclusing proof of purchase , ID , proof of payment , proof of usage and more. They only operate over email asking one sentence questions then reply after 48 hours. Also send emails worded like accusations such as " if your ohone is lost". I know go on holiday on Tuesday without a phone or decision.
Taurus Insurance Services 回复2026-07-13
很抱歉听到您的经历，我们理解您的沮丧。我们已将您的关切升级至投诉团队，他们将审核此事并进一步为您提供帮助。
上传了整整一周的资料后……
After one week of uploading all the documents I still haven't received any update..call them daily without any response, never again..please avoid this
Taurus Insurance Services 回复2026-07-14
亲爱的Iulian 请提供您的详细信息，以便我们为您调查此事。 非常感谢 Taurus Insurance团队！
糟糕的体验
Terrible experience, I upgraded my insurance to cover my gadgets. I have a go pro which I have owned for sometime. Unfortunately it broke while on holiday, the company just don’t want to know. In the terms and conditions it does state that a receipt is required, however when this isn’t available they won’t accept any alternative, meaning the policy is worthless. As stated do your research and choose a reputable insurance company, that will pay out when you actually need them. Avoid
Taurus Insurance Services 回复2026-07-14
亲爱的Steve 请提供您的详细信息，以便我们为您调查此事。 非常感谢 Taurus保险团队
别浪费钱用这家公司
After having my phone stolen on holiday, I thought well at least I am covered with my insurance to then discover this company couldn't grasp the concept of a pickpocket. I explained that I was told by my hotel that reporting it to the police wasn't done as they wouldn't provide me with a crime number, so my claim has been denied. To be honest even before they knew that I knew it would be denied considering the email I received asking how a phone could be stolen out of a zipped back. Clearly a company full of bright sparks! What a waste of money and an extra stress I didn't need on top of an already stressful situation.
Taurus Insurance Services 回复2026-07-06
下午好， 感谢您分享反馈。 我们想向您保证，您的投诉已收到并已转交客户关怀团队。他们正在审核详情，您的案件正在被仔细处理。 感谢您的耐心等待，我们会在审核完成后直接与您联系。
这家保险公司真的让人很沮丧……
Really frustrating insurance company to deal with. Wont be using them again through holiday extras who use Taurus for gadget cover.
Taurus Insurance Services 回复2026-07-03
下午好， 感谢您分享反馈。 我们想向您保证，您的投诉已收到并已转交给我们的客户关系团队。他们正在审核详情，您的案件正在被仔细处理。感谢您的耐心等待，我们会在审核完成后直接与您联系。 谢谢
永远别用这帮人-Taurus Online Gadget Claim 糟糕的保险公司
Never use these guys, or post office insurance. I insured my gadget with them through Post Office and my phone got missing after a few months, after providing all what they asked me to provide, these guys declined my claim because of the fact that my visa will soon expire..ITS A TRP AND DO NOT FALL FOR IT PLEASE Case reference number : NCL/PO/00123397/TAN-1 Claim denied because of UK resident permit BUT I HAVE UK work/Resident permit. You claim I do not meet your policy criteria, you should have done your checks before accept to cover my phone. You tried taking payment from my account even after saying you were going to terminate my contract and pay a full refund. You need to pay for my lost phone That’s all I want cuz I have been paying my insurance Thank you
Taurus Insurance Services 回复2026-06-19
很抱歉听说您的体验不够愉快。请提供您的详细信息，以便我们为您调查此事。 谢谢 Taurus 保险团队！
专业的体验
Had an incident on holiday which resulted in the loss of my beloved photography and video gadgets. Claim process was smooth and made me aware how important is to keep all receipts, boxes and all documents in the event of a claim. The Taurus team have been professional at all times.
Taurus Insurance Services 回复2026-06-26
感谢您的好评。很抱歉听说您的摄影和摄像设备丢失了，但我们很高兴 Taurus 团队能够为您提供支持，让理赔流程尽可能顺利。感谢您的反馈，也感谢您选择我们。
好公司
Good company, it was through Sainsburys travel insurance but very easy to use, transparent and clear
Taurus Insurance Services 回复2026-06-26
感谢您的好评！很高兴听到您觉得理赔流程简单、透明且清晰。感谢您通过 Sainsbury's Travel Insurance 选择我们，也感谢您抽出时间分享您的体验。
不太推荐
Wouldn’t really recommend. The process was extremely slow and they take ages to respond via email. It took about a month to sort out and most of that was due to slow responses. I got asked for soo many things and i provided all of them but i still didnt get paid out in full for an item i lost due to me buying it from eBay and the original seller not being able to provide proof of purchase! (which is ridiculous considering the item was bought 4 years ago and that shouldn’t even be an obligation. That cost me around £1500 which i will now have to replace myself.
Taurus Insurance Services 回复2026-07-03
下午好， 感谢您分享您的反馈。 我们想向您保证，我们已经收到您的投诉并转交给客户关系团队。他们正在审查细节，您的案件正在仔细处理中。我们感谢您的耐心，一旦审查完成将直接与您联系。 谢谢
需要提交大量信息才能…
Required a lot of information to complete the claim,but once in place the money was bank transferred in just a few days. Really good communication along the process.
Taurus Insurance Services 回复2026-06-26
感谢您的反馈。我们理解提供所需信息可能需要时间，很高兴得知在整个过程中我们的沟通让您及时了解情况。得知您在提交所有材料后理赔很快得到处理，我们也很高兴。感谢您分享您的经历！
处理太慢了
Had to send the duplicate information and additional information that could have been requested in the first instance such as ID etc... Plus the replacement equipment sent out was the wrong one, insures fault, had to be returned first before correct equipment was released, still waiting for the correct item to be sent, I have to say this is a joke1! Submitted initial claim 10 days ago!
Taurus Insurance Services 回复2026-06-09
感谢您抽出时间分享反馈。非常抱歉听到您在理赔过程中遇到了困难。 我想向您保证，您的案件现已转交至我们的客户关系团队，他们已正式受理。他们会详细审查所有内容，确保您提出的问题得到充分解决。
这家公司该被取缔
This company needs struck off. The behaviour of staff across all four companies they utilise for travel insurance is appalling. Their systems don’t save. They can book appointments. Can’t forward a network. Give incorrect legal advice pertaining to financial products. Took it straight to FCA - complete negligence and failure in DOC
Taurus Insurance Services 回复2026-06-10
很抱歉听说您的体验不够愉快。为了进一步帮助您，我们已请求您的详细信息。请您方便时尽快提供，以便我们为您处理此事。 谢谢 Taurus 保险团队
不幸的是我通过这家…投保的…
Unfortunately I am insured through this sham of a company through a work related package. If I had a choice, we would go elsewhere. Having never had to use or claim for gadget faults before, I thought this would be straight forward. I enquired about the issues I faced and was told in no uncertain terms that this would be covered and would I like to arrange a repair through them, or take the item to Apple and be reimbursed later. I chose the latter. I then submitted the documentation, only then to be told it was not covered and tough, please accept their apologies. I complained and was offered an apology - great thanks. I continued to complain and was offered a measly £50.00. A far cry from the costs I incurred. I am aware of claim policies, however it seems this company have staff employed that don't know what they are - in which case how are customers meant to know. This review is not about obtaining more money, or even having the claim accepted, however advice to be wary of using them. Happy to take monthly fees, however when it comes to basic communication and the claim process they aren't good enough.
Taurus Insurance Services 回复2026-06-05
感谢您的反馈。 很抱歉听说您的体验不够愉快。为了进一步调查此事，我们恳请您方便时尽快提供您的详细信息。 谢谢。
理赔流程极其繁琐
My claim with Taurus is still ongoing after almost a month of back and fourth after my device was stolen, I took out a travel insurance for a long trip which was very expensive. However when my phone was stolen, they are requesting proof that I have my box when i have repeatedly said I am not in the country and one does not typically travel with their phone box. In addition, I have not had my phone for half my holiday which is very inconvenient and I have spent many hours collating information which is almost impossible to get at times when in another country. I do not recommend for travel insurance.
Taurus Insurance Services 回复2026-06-05
感谢您的反馈。 我们想向您保证，我们已经收到您的投诉并转交给我们的客户关系团队。他们正在审核详情，您的案件正在被仔细处理。感谢您的耐心等待，我们会在审查完成后直接与您联系。 谢谢
服务太恶心了
Disgusting service. Why would I insure my phone without it being covered for theft?
Taurus Insurance Services 回复2026-06-05
感谢您的反馈。 我们想向您保证，我们已经收到您的投诉并转交给我们的客户关系团队。他们正在审核详情，您的案件正在被仔细处理。感谢您的耐心等待，我们会在审查完成后直接与您联系。 谢谢
收到新手机了
收到新手机了！通过乐购旅游保险买了电子产品险。度假时手机被盗，我在5月13日提交了理赔，今天5月28日收到了新设备。全程沟通非常顺畅，感谢Taurus 🤗
Taurus Insurance Services 回复2026-06-02
感谢您的好评。很高兴听到您的理赔处理顺利，您也很快收到了替换设备。感谢您选择 Taurus，我们很乐意为您提供帮助。
非常专业、高效且乐于助人的服务。
提交索赔的流程指引很清晰。提交后自动沟通有效管理了预期，索赔处理超级高效。 在通常繁琐的流程中，这真是令人耳目一新。
Taurus Insurance Services 回复2026-05-28
感谢您的精彩反馈。很高兴听到您认为理赔流程专业、高效且易于操作。 从提交到结案提供清晰的沟通和顺畅的体验是我们努力追求的目标，所以知道这为您带来了积极的影响，我们感到非常高兴。 我们真诚感谢您的美言和对我们的信任。
我强烈推荐看看…
我强烈建议去别处购买电子产品旅行保险。他们保单的细则基本上让保障形同虚设，真正的索赔申请都被拒绝！！！
Taurus Insurance Services 回复2026-05-22
感谢您的反馈。 我们确认已收到您的投诉，并已转交客户关怀团队处理，他们已与您联系。
史上最差的公司
史上最烂的公司！千万别用他们的设备保险。他们收走了我的 macbook 和钱，长达一个半月！然后告诉我他们修不了。完全是骗局，就是个笑话！
Taurus Insurance Services 回复2026-05-15
感谢您的反馈。 我们想向您保证，我们已收到您的投诉并转交给客户关系团队。他们正在审查详情，您的案件正在被仔细处理。我们感谢您的耐心，审查完成后将直接与您联系。
大家还看了
Switched On Insurance
loveit coverit
Centricity2.3
Select Auto Protect3.2
Sala Phones
First Premier Home Warranty2.2
Careington International Corporation4.1
Rain App4.1