Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography.
However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
Before 5 sept. 2024 Ulanzi looks perfect , after 23 Sept change shipping courier and looks very slow !!! My product almost too close one month and not comes yet.
Ulanzi 回复2024-11-14
Dear Cineteam
We apologize for the inconvenience.
As this backpack was previously in out of stock resulting in no yo even being sent out, it is currently showing as delivered with a tracking number of CI052903068DE.
If you did not receive it, you can contact us to deal with it: [email protected].
Have a great day.
I bought the 35L new backpack. The zipper has a zipper problem. It strips out the surrounding on the hard shell area. When I informed the customer service they acted like they would help. But I have to ship the product again and pay tax again in my country. Poor workmanship from Ulanzi. I would not recommend this backpack as it feels cheap. Customer service does not act according to a broader perspective.
Go for another brand.
DISAPPOINTED!
Ulanzi 回复2024-11-13
Dear Yuveer Nundlall
We're sorry for the bad shopping experience.
Please contact us with your order number and we will process it for you as soon as possible: [email protected].
Have a nice day.
Great products, deplorable customer service & delivery
Ordering online from Ulanzi pulls you in two directions. Their products are excellent, and I have yet to order something that did not live up to my expectations. I have lights, hardware, and various bits of kit I've needed. The problem is their inventory, and where said inventory is located, which they don't tell you is typically half-way around the world. There's very little follow up and tracking information is very hard to come by, if you get any at all. As I write this, I'm waiting for an order I placed 12 days ago and has yet to arrive. If you find something you need, and you place an order, chances are it's not in a warehouse in the United States, but in China, and it seems to take days before your item is shipped, with an incredible wait time. This information isn't divulged at the time of your order, and you may be expecting your delivery to be made in a few days. Most likely, you'll be waiting a LOT LONGER than that. Contacting customer service is challenging, it's only by email, and the reps are clearly not native english speaking folks, so be prepared. I've been provided with a tracking number, but my order hasn't moved in 9 days, and nobody is responding to my various e-mails. This is something I've experienced on my last three orders, then, one day, out of the blue, your package is on your doorstep after 2-3 weeks of nothing. So, if you should decide to place an order, be aware, it's most likely coming from overseas and you're going to be left hanging, hoping, and crossing your fingers for weeks. Choose wisely.....
Great product but horrible customer service. You better hope your order is perfect because it by far the worst customer service I have ever experienced.
Ulanzi 回复2024-11-14
Dear Ryan
We are sorry for the bad shopping experience.
We will keep improving our customer service quality.
Wish you have a good day.
Dear al photo
We are very sorry for the inconvenience.
Please contact our customer service and provide your order number, we will check for you as soon as possible: [email protected].
Have a nice day.
Did not get parcel update after order placed for 4days
Did not get parcel update after order placed for 4days!
Ulanzi 回复2024-11-13
Dear Tan Marcus
We are very sorry for the inconvenience.
Please contact our customer service with your order number and we will check for you as soon as possible: [email protected].
Have a nice day.
I ordered a tripod and got the delivery information via mail. They didn't tell me that there are two parcels. The second parcel came very late and I already left my home country without a fully setup tripod. Now they refuse to provide me with a return label for the two parcels.
Ulanzi 回复2024-11-13
Dear Sabrina Mondaine
We apologise for any inconvenience caused.
Please contact our customer service and provide us with your order number and we will check for you as soon as possible: [email protected].
Have a nice day.
I wouldn't say great, but "good" because the Ulanzi 800 number yielded "do not speak English." I would say "good" because I did receive an email back to explain the MT-79 tripod might have been defective because the tripod is "stretchable." The center shaft took great force to pull out and more force that I was willing to do. I gave up and sent it back. I did buy the ULANZI F38 Video Travel Tripod this past August and I am pleased that the 3 legs extend easily and I like that there is just one release per leg.
Overall my experience with Ulanzi has been great. I have several accessories now and can't wait to add more to my arsenal. I do have one negative. My fog machine doesn't work anymore(it's brand new and the motor overheats as soon as I turn it on) I'm having a really hard time getting ahold of anyone to help me replace it. I hope someone at Ulanzi sees this and can help me. Please
First when I ordered the product It was returned it self. It took ages to get reply from ulanzi. It’s been 14 days and they are still saying it will take 3 to 5 days to deliver. Very bad service.
Ulanzi 回复2024-11-14
Dear Hadiqa Basit
Sorry for the inconvenience.
Your order was returned due to the city being filled in incorrectly when you placed your order.
We contacted you to get the correct address and resent it, so the shipping time was lengthened.
Your order is currently showing as delivered and took 18 days.
Have a wonderful day.
Ordered product 26 aug. Emailed to cancel 26 aug. They replied that it had been shipped. Shipper didn't get notified until 29 aug. It's now 2215 on 3 September and still no parcel even though they said seven days delivery at the most
Ulanzi 回复2024-09-04
Dear Lindi Milbourne
Sincerely apologize for the inconvenience caused by this order.
I'm sorry that due to the time difference, when you sent us an email saying that you would cancel, we were already off work, so we could only deal with your email on 27th.
However, your order has been received and sent by the logistics provider on 26th, so we can't cancel it.
At present, your order is still in transit, you can contact us to return it after receiving it.
Email: [email protected].
We appreciate your understanding.
Regards,
ULANZI
Purchased a new tripod for an international trip to Peru. Their website claimed the item would arrive in 2-7 days if shipped from their US warehouse or in 10-12 days if not currently in supply there. We were leaving in 14 so I knew it would be close, but as reliable as shipping is these days I felt confident it would arrive.
Unfortunately it wasn’t available in the US warehouse and they don’t ship UPS. The item was shipped to the US via a Chinese shipping company which had it sitting in Hong Kong for 4 days before leaving the country. Needless to say it did not arrive on time.
When we returned home I started the return process…what a headache. They wouldn’t provide a shipping label but would reimburse me if it was under $20. Once they received the item at their warehouse they would initiate my refund (seemed fair). 22 days after they received the item I still had not been reimbursed. I had to send several emails before they gave me my money back. But they still didn’t pay me for the shipping. Now they are asking for my bank account information in order to reimburse the $18 shipping. Don’t trust this company!
Ulanzi 回复2024-08-14
Dear Dave Sund
We apologize for the inconvenience.
But we have already explained in our previous email that you can provide your PayPal account or your bank card receipt information for us to refund you, but you replied to us that you weren't willing to provide it, so we couldn't refund you.
You can always contact us and provide us with your PayPal account or credit card information and we will refund you within 1-3 days.
Emial: [email protected]
Your support and understanding are greatly appreciated.
Best wishes,
ULANZI
The F38 Falcam quick release system is more compact and less expensive then that other one (and is compatible with it) , and seems to work just as well,
I ordeed the Ulanzi FM01 FILMOG fog machine. After 7 months they said they will ship teh marchine but without any batteries. Now after 8 months they tell me they cant deliver the machine at all.
So i ordered for Ulanzi in germany within EU. They send me a s pare part to the fogmachine insted of sending me the compleate fog machine that i paied for.
PLEASE PEOPLE DONT ORDER FROM THIS COPMANY!!! THEY ARE SCAM.
Ulanzi 回复2024-11-14
Dear Niclas
We apologize for any inconvenience caused.
Since fog machines contain batteries and liquids, many logistic companies are unable to transport them and logistic policies change from time to time.
We are sorry for the bad shopping experience, and we have refunded you, if you have any questions, you can contact us anytime: [email protected].
Have a nice day.
Customer service was very responsive, even if delivery of the product was delayed contrary to what was initially announced on the site. The product corresponds to the description.
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