Vitilanebike（www.vitilanebike.uk）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 100 条用户评价，属于车辆与交通分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers find the electric bikes exceptionally well-built and reliable, frequently praising the smooth user experience, straightforward assembly process, and solid battery performance. Many people also highly appreciate the fast delivery times and the practical foldable design for daily commuting, storage, or recreational outdoor trips. Some reviewers were not happy with the customer support, reporting frustrating difficulties in getting timely responses or proper problem resolutions when dealing with faulty parts. A few customers also noted unexpected mechanical issues, component failures, or battery problems after a short period of regular use.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。this week i geret my bicykle and find that its problem wiht foot ? the cant standing right and falling very easi so we try faind solucion but is problem anyway with that .. another think its the speed ,,,its only to 20 km. hrs. i dont like much that,,,so, i wandering if you can help mi to change to a other model that you hav in you store .. i wanting answerd about ???
bike is exellant rides well quality is supperb dellivery was on time cant fault anything
The bike was bought mid 2024 and within a few weeks the 24h error appeared, tried to get help but was told to look on YouTube and follow it.. bike under warranty at that time but still no real help. Why should I buy a new part for a bike under warranty and only a few weeks old at the time. Bike not usable cost over £1200 and hardly used. Have a useless expensive lump taking up space
Got thebikes on time and very well packaged packaging a bit bashed but did not damaged bikes as well packed easy to assemble and easy to fold down folding in pedals very good no pedals sticking out when putting in boot great quality very strong and loads of power goes up hills effortlessly been on 50 50 mile round trip on setting 4 with power left no negatives
We bought the bikes last year we go out on them all the time really good bike good strong quality. We went on a four hour bike ride the other day and still have charge left very comfortable very reliable and doesn’t cost a lot to charge them up.
Upon arrival the locking mechanism on the handlebars was faulty. I had to resort to using a cable tie to fasten it. Also the plastic ring which holds the seat pole in place, has slid to bottom of the seat hole. Meaning the seat can no longer stay tight. Meaning I can't ride the bike.
Shipping was quick and the the ebike is brilliant. I love it. I live in an area where there are very, very steep hills and it eats them up no problem. Customer service quick in response to all enquiries even after purchase.
Ordered the T7 pro, fast delivery and kept updated throughout. The bike takes a bit of getting used to as its quite heavy but its a great bike and has a good battery range so you can go on some long distance rides and its also comfortable to ride.
A bit cautious about buying an e bike , liked the look of the t7 so bit the bullet . Delivery time was quick , a few days , easy to assemble , even for a novice 🤔 The bike itself is excellent, takes a bit of getting used to , but loving it so far , would definitely recommend ,
Love my ebike
I have had this bike for a couple of weeks now and I have to say it’s an awesome fauldable e bike straight out the box it’s preformed faultless. I have brought upgrades to this bike also as in the rack bag which has plenty of storage space and the bmx handlebars and the really comfortable seat thanks again for the quick delivery and I will be buying from vitilan again soon.
These Chinese E Bikes come in various different forms and lots of different brand names, but in my opinion they are great value for the money here in the UK, they are amazingly priced compared to other E Bikes, and they are great looking with good design features and plenty of scope for modifications. Just set the peddle assist parameters to your needs, and check the inner tubes are not pinched before inflating to 20 psi . No more. Small bits of packing can stop the battery and control box from rattling, I am very happy with my Vitilan E7 and wauld recommend this bike if your in the market for a fat tyre bike, ps I paid extra for a BMX style handle bar kit that let's you put different handle bars on, This company should have a UK base dealer though, just to make things easier for Uk customers.
They charge £300 if you return the bike, even when the bike is unused. This is under the guise of logistical cost. And they do everything they can to delay the refund.
I wish I had read these before ordering. This is a scam. The company is presented as British, but it isn't, it is Chinese. The bikes are defective, and I have had to replace a plug socket after the plug snapped on first charge. Chat function is ignored and email addresses don't work. Fortunately I payed by credit card so will claim off them. As usual, no UK legal support
This is a Chinese company selling defective products. It is just thinking about how to sell products and will not want to improve product defective problems! The T7PRO motor was sent to the first day. I took the video of the motor and set the photo and emailed them to explain the problem! I got a reply, please take a video and a photo! They responded like this without even reading the email attachment! The videos and photos on the second communication payment have clearly shown the shortcomings of the motor. They actually asked to use the carriage to lift a large electric bicycle to take a video (who will have such a heavy stand in their home to support this heavy electric bicycle. , and also asked to find a director to shoot a motor while riding the industry!!! In fact, after lifting it up, the shooting of the motor has clearly shown the problem! Their reply always looks for different excuses and is difficult to deal with customers ! So I gave up and communicated with them! The wheel tire with a problem was ejaculated at the same time when I used the motor with a problem. I took it down to see if it was pierced. It turned out that the steel wire inside the wheel was exposed! There was a problem with the product quality, and the wheel tire mark was marked. 30psi, posting a question in the Facebook group they set up, the post will disappear without reason, and then a bunch of internet Water Army attacks you, saying that you are too full of energy, and you should be replenished to 20psi! It's just a joke! Today, a group member posted a post saying that there is a problem with after-sales service, and there is no brake pad inventory in Australia's accessories at all, and the seller I replied and asked him to take a photo of the car. I called this group member to buy it on Amazon or AliExpress. Their after-sales service just didn't have any service. They just kept transferring the questions to make the problem even more complicated! Then they were banned by the group!
Bike delivered over 3 weeks ago and still not working!! I havve asked for a replacement and they do not respond.
DO NOT BUY, got the bike in October 2024. The valve broke on the wheel within 1 week. The kick stand fell off 1 week later. The mud guard bolts snapped after two months. The monitor doesn’t turn on once turned off unless I take the battery out. The battery lock Is broken And the battery falls out when going down a bump unless I tie it with cable ties. There is problem after problem. I’ve been emailing back and fourth and they tried blaming the battery latch on the bike being dirty,even though it’s protected by mud guards, they then said the bike it dirty and said the mud guard is dirty I said yes ofcourse it’s a bike. Terrible terrible company. Im In an active dispute with Halifax and Klarna. STAY CLEAR PLEASE PLEASE DO NOT BUY. Look at the 4 other reviews . 3 are bad a now mine. STAY AWAY FROM THIS COMPANY. They also send me a video how to change the lock, the video was in Chinese and carried out by an expert in normal time without speaking how to change it or taking there time. STAY CLEAR
bike has many faults and was badly put together. contacted support and the promised to help and send parts and missing parts but they did nothing and are rude and deny any problems horrible company
Worst experience ever. Model T7. I bought the bike 15th of December 2024. And I haven't been able to try it yet. Because the bike show error 30, on delivery. Now it's the 10th of January and the "company" Vitilan, still haven't found a solution for me. One of the employees of the support team, asked me if I "knew a mechanic" that could fix my brand new 2000 euro bike, that hasn't done a meter of driving... They have terrible replying, and sometimes more than days go, before a small reply will come. I asked for working bike, but no. So far they've sent me a free helmet for the inconvenience. But my bike is still showing error 30, and nobody in the company gives a shit.. My front light they forgot to send, my rear rack(150$) never came, and on top of it all, they blocked me on Facebook.. I highly recommend people to buy from another brand. This company is unprofessional and will not take responsibility for their actions...
Vitaline Bike UK are a new company. I ordered a T7 bike from them , delivered today. Superb quality product and handled by 2 delivery men. There arent many reviews on trustpilot due to the company being a newcomer. However the customer service will respond to emails and answer questions. And I can add this is a 100% legitimate company with great product. Albeit there is no address and phone number on the site which I hope they will add
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