WestBow Press

Michael, we appreciate you sharing such detailed and constructive feedback. We're pleased to hear the overall publishing process was a positive experience, and we value your suggestions for improving communication around production queues and estimated timelines. We understand how helpful more frequent updates and greater visibility into the process would be, and we'll share your feedback with our team as we continue looking for ways to improve the author experience. Thank you for publishing with us.

Thank you for this, Valentino — genuinely useful feedback. We're pleased the process was detailed and thorough, and we hear you on the marketing costs. If you'd like to review what you've spent and what's delivering for your book, please feel free to reach out to [email protected]. Congratulations on getting your book out into the world!

Thank you for sharing your experience, Jerry. We’re sorry things did not work out as you had hoped. We were glad to connect with you today and confirm that your refund has been processed. We appreciate the opportunity to speak with you and wish you all the best with your book.

We're pleased to hear our sales and marketing teams were responsive throughout your publishing journey. At the same time, we're sorry to learn that the design changes and slower response times from our production team left you disappointed. While some adjustments may be necessary to meet printer requirements, we understand your concerns about preserving your original design. We'd be happy to review your experience further—please contact us at [email protected].

Matthew, we're sorry for the frustration this situation has caused. We can confirm that our team was in contact with you yesterday regarding your account and that your refund request is currently being processed. We apologize for the delay and appreciate your patience while we work to complete it. We would also like to clarify that we do not accept PayPal payments for our publishing services. Authors may pay using major credit cards, ACH transfers, or checks. Thank you for sharing your feedback.

Zoe, thank you for taking the time to share this. We are very sorry to hear about your experience and the impression the conversation left with you. Writing and publishing a book is personal, and you should never feel dismissed, pressured, or discouraged while exploring your options. We appreciate the specific details you provided, including the date and time of the call. Your feedback has been shared internally so the interaction can be reviewed by management. While we understand conversations can sometimes miss the mark, the experience you described is not the kind of guidance or support we want authors to receive. Most importantly, there is never only one path to publishing, and authors deserve honest, respectful conversations that help them make the decision that is right for them. We truly regret that your first interaction with WestBow Press left you feeling this way, and we appreciate you bringing it to our attention.

Aniko, we're sorry that you remain dissatisfied with your experience. After reviewing your account, we can confirm that your refund was processed in accordance with the terms of the publishing agreement. Prior to your cancellation, work had already been completed on your project, including the design and delivery of your book's cover and interior files. These services were taken into consideration when calculating the refund amount. We recognize that this outcome was not what you had hoped for, and we appreciate you taking the time to share your perspective.

Tyrone, we’re sorry to hear about your experience and want to explain the reasons we could not publish the book as written. For projects published through WestBow Press, editorial standards are directed by Thomas Nelson and HarperCollins Christian Publishing, the same standards that they require of their authors like Billy Graham, Rick Warren, and Max Lucado to name a few. We also want to confirm that your refund was processed in July 2024. If you have any remaining questions about your project, editorial process, or refund details, we’re here to help clarify and provide any additional information you may need.

Misty, we’re sorry to hear about your experience and the disappointment you’ve shared here. We understand how disheartening it must have been to receive your books and then discover errors, especially after the investment you made. Authors are involved in reviewing and approving their work throughout the process, but it’s clear you were expecting more guidance and editorial support along the way. There are many different paths to publishing, including self-publishing independently or working with a supported service, and we respect authors choosing the route that feels right for them. Our goal is to provide resources and support for those who want assistance, but we recognize that experience didn’t align with your expectations. We also note your timeline, with your books published in 2015 and being canceled in 2017. If there’s anything you’d like us to revisit or clarify, we’re here to help.

Thank you for your feedback. It appears this was related to an initial consultation rather than a publishing project. Our publishing packages and pricing are outlined in advance, and the consultation is intended to help authors understand their options so they can decide whether our services are the right fit for them.

For clarity, your refund request was made over the weekend. You spoke with a representative on Monday, the first business day following that request, and your cancellation and refund were submitted for processing at that time. You were contacted to explain that if the original payment card is canceled before the refund is completed, it can delay the return of funds. The refund went back to the original form of payment today. Your book has been canceled and no further charges will occur.

Thank you for sharing this and we sincerely apologize for the delays. We understand how disappointing it is to be waiting after being given an expected timeline. We’re happy to confirm your title is now live and a copy is on its way. If you need any additional assistance, please contact our support team

We’re sorry to hear about your experience. Editing and corrections can take time, and we understand the frustration with delays. Our records show we delivered your edited manuscript and designed cover so since these services we are unable to give a refund

Thank you for sharing your experience — I’m sorry it’s been frustrating. I can confirm that a refund was issued on 11/14, and you should see it reflected through your bank based on their processing timeline. If you still need assistance with anything related to your project or account, we’re here to help.

Thank you for taking the time to share your concerns. HarperCollins Christian sets the editorial standards their authors must follow, and we apply those same guidelines when reviewing manuscripts for WestBow Press. Regarding your website, we’ve reached out multiple times for the required approval and can’t move forward without it. We’ll reach out again to try to connect so we can complete it for you. We truly want your book to succeed and are here to help once we receive the go-ahead needed to proceed.

We’re truly sorry to hear about your experience and understand how important your book’s illustrations are to you. Because we use a print-on-demand process, color saturation and sizing can vary slightly, but we always strive for the best possible outcome and review concerns carefully. Book pricing is based on printing and distribution costs, not set arbitrarily. We value your partnership and invite you to contact Author Support so we can work with you toward a resolution.

Thank you so much for your kind words! We’re thrilled to hear that your experience with WestBow Press was positive and that our team could support you through each step of the publishing journey. Your encouragement means a lot to us. God bless, and congratulations on your book!

Thank you for the update, and we’re glad to hear you received your refund. We understand the delays were frustrating. In this case, the manuscript required an additional review by Thomas Nelson due to content questions, which extended the timeline. We apologize for the lack of clear communication during that period and appreciate you giving us the opportunity.