WestBow Press

Thank you for the great feedback! We’re so glad you’re happy with how your book turned out and thrilled to hear it’s doing well. Excited to work with you again on your next Hebrew textbook!

We're truly sorry to hear about your husband's experience and understand how disappointing this must be. In self-publishing, authors maintain full creative control, which means we can only make changes based on their direct instructions. That said, we absolutely want to help, and our customer support team is available to assist in making necessary corrections. We deeply regret that communication did not meet your expectations, and we appreciate your feedback as we continuously strive to improve our support for authors.

Thank you for your feedback. Please note that all royalties have been paid accurately, and we have provided the release for the website multiple times for you to take ownership. If you need further assistance, we’re here to help.

As we replied before in your previous review—our guidelines are set by HarperCollins Christian and are applied universally, including for authors like Max Lucado, Billy Graham, and John Maxwell. Your refund has been processed, less the content evaluation fee that was clearly documented in the publishing agreement. You were also given the opportunity to revise the content.

While we would love to investigate, without identifying information we are unable to comment on this situation. Please reach out directly so we can address your concerns.

We're glad to hear you're happy with your completed book. I apologize for the communication issues you experienced and that they left you with a negative impression. Since your review, we've been in touch to update you on the status of your marketing services, and a manager is currently working with you to address your concerns. Thank you for your feedback. We value the customer experience and appreciate the opportunity to address these concerns.

Thank you for sharing your experience. We're sorry to hear about your frustrations and wish this had been brought to our attention back in 2022 when we were working together, as we always strive to address concerns promptly. Your comments will be shared with our team to ensure we improve our services. If you'd like to discuss this further, please don't hesitate to reach out to us directly.

First, to address the sales calls, we have added you to our "Do Not Contact" list. This means you will no longer receive promotional calls or emails about advertising packages or any other sales-related communications. We understand your confusion regarding the "rev date" on your published book. Let me clarify the purpose and importance of this practice. The "rev date" is not an indication of previous versions or publications of your book. Rather, it's a standard industry practice to protect authors and maintain quality control. Here's why we use it: 1. Quality assurance: The "rev date" allows us to track the most current version of your book's file. This ensures that printers always use the most up-to-date version, preventing any outdated content from being printed. 2. Author protection: In case of any issues or complaints, the "rev date" helps us quickly identify which exact version of the book a reader has. This is crucial for addressing any concerns efficiently. 3. Industry standard: This practice is similar to traditional publishing houses which use roman numerals to track print runs. Our "rev date" serves a similar purpose in the modern publishing landscape. As for your opinion that the company is only out to make money, we are indeed a business that needs to generate revenue to operate and provide services to authors. Our pricing structure reflects the expertise, time, and resources invested. We offer various packages to cater to different needs and budgets. Additional services naturally incur extra costs. We acknowledge that publishing paths vary, and authors must choose what works best for their goals and resources. Our aim is to provide value to those who seek our expertise, but we respect that it may not be the right fit for everyone.

We sincerely apologize for the inconvenience you have experienced with our persistent emails. We deeply regret the mix-up that led to you being included in our mailing list. We want to assure you that we have taken immediate action to remove your email address from our database. You will no longer receive any further communications from us. Thank you for bringing this to our attention. If you have any other concerns or need further assistance, please do not hesitate to contact our support team at [email protected]

We deeply regret the frustration and disappointment you experienced during your publishing journey with WestBow Press. Your feedback is invaluable, and we are sincerely sorry for the challenges you faced. We understand how important this project was to you and are disheartened that we did not meet your expectations. The issues you mentioned, including missed deadlines, lack of communication, and the premature execution of your marketing package, are not reflective of the standards we strive to uphold. We are actively reviewing our processes. As a Christian organization, we hold ourselves to high standards of integrity and service. We are truly sorry that we fell short in your case.

Thank you for sharing your concerns. We understand the challenges faced by international authors regarding withholding taxes and payment methods. Please know that we are actively working on a solution for international payments, including direct deposits for authors. Our goal is to make the process smoother and more convenient for all our authors. We appreciate your patience as we strive to improve our services.

Thank you for your positive feedback regarding our connections and interactions. However, we apologize for the lack of follow-up on the website development promised in your package. We will have your marketing service rep reach out. Thank you for your patience, and we look forward to resolving this issue for you.

Thank you for your feedback. We're delighted to hear that your scheduled telephone appointment provided a productive and personal exchange of information. It's great to know that the punctuality and attentiveness of our team member reassured you of our commitment to your book. We strive to listen carefully to your needs and understand your intentions, ensuring that our primary goal is to help you accomplish your publishing goals, not just make a sale. Your satisfaction is our priority, and we're here to support you every step of the way.

Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Thank you for choosing us!

I'm sorry to hear about your experience. We sincerely apologize for the issues you've encountered during the design and marketing phase of your book. Effective communication is crucial, and it's clear we fell short in this regard. We are committed to improving our communication and making sure your project moves forward smoothly. Thank you for bringing this to our attention.

Thank you for sharing your experience with WestBow Press! We are delighted to hear that your first venture into self-publishing was a positive one, thanks to the support and guidance from our team. We strive to make the publishing process as smooth and understandable as possible, especially for new authors. Your feedback about the kindness and support you received is truly appreciated and motivates us to continue providing excellent service. We look forward to the opportunity to work with you again on your next publishing project. Thank you for choosing WestBow Press as your first choice!

Thank you for your kind review! We're pleased to hear that you were happy with our customer service and found our product to be professional. We strive to meet and exceed our customers' expectations, and your feedback is greatly appreciated. If you have any further needs or questions, please don't hesitate to reach out.

Thank you for your positive review! We're delighted to hear that you were satisfied with how we answered your questions and delivered your book promptly. Your feedback motivates us to continue providing excellent service. If you need anything else or have further projects, we're here to help!