We worked with Wiio as a dropshipping supplier and honestly it became one of the worst operational decisions for our business.
From the beginning, we experienced issue after issue with almost no serious effort from their side to improve the situation. We had chargeback after chargeback, damaged products, poor packaging, missing or inadequate product instructions, delayed processing times, and constant customer complaints. Instead of helping us scale, the supplier created operational chaos for our business.
Nearly 40% of our orders arrived damaged, mainly because of weak packaging and poor quality control before shipping. This resulted in refunds, reships, angry customers, and significant damage to our brand reputation.
Another major issue was delivery transparency. They communicate very specific delivery timeframes, but in reality the order processing alone sometimes took over a week before the package was even shipped. This made it impossible for us to manage customer expectations properly.
On top of that, their pricing was already higher than many competitors, so naturally we expected at least professional support and reliable service. Unfortunately, the aftersales experience was extremely disappointing.
Communication with agents felt lazy, passive, and unmotivated. Most issues were either ignored, delayed endlessly, or answered with generic responses that solved nothing. There was little to no accountability and no visible ambition to actually resolve recurring problems.
The overall negligence caused serious financial damage to our business through refunds, chargebacks, lost customers, and constant stress on our support operations. Our experience with Wiio was overwhelmingly negative and we would strongly advise other ecommerce brands to be very careful before working with them.
Wiio 回复2026-06-01
Hello,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is very important to us, and we take comments regarding our fulfillment service seriously.
We would sincerely appreciate the opportunity to learn more about what happened and work with you to find a solution. Unfortunately, based on the information available in this review, we have not been able to identify your order or account details.
Could you please contact us directly or leave a way for us to reach you? Once we receive your information, our team will investigate the matter as a priority and do our best to address your concerns.
You can reach us at:
Email: [email protected]
WhatsApp: +1 6462353092
We truly value your feedback, and we hope to have the chance to speak with you directly and improve your experience.
Thank you for your time, and we look forward to hearing from you.
Best regards,
WIIO
We opened a Wiio account to evaluate them as a potential sourcing and fulfillment partner for France/EU Shopify stores.
Before connecting our Shopify store, we requested a basic preliminary supplier evaluation. We wanted to confirm sourcing feasibility, estimated product costs, shipping costs to France, delivery timelines, quality control process, packaging options, and compliance documentation where required.
This is a standard due diligence step for us before giving platform access to a third-party supplier.
The first onboarding email address provided to us was not valid and bounced back. We later received another contact and explained again that we could provide product images, links, and specifications by email for a preliminary review.
Wiio refused to proceed without connecting our Shopify store first. The answer we received was: “WE CANNOT HELP IF YOU CANNOT CONNECT YOU STORE, THAT’S THE RULES MY FRIEND.”
For our business, this process is not acceptable. We cannot give Shopify access to a supplier before verifying basic sourcing, cost, compliance, QC, and fulfillment conditions.
Based on this experience, Wiio is not compatible with our supplier validation process.
I’ve been using WIIO as my dropshipping supplier for almost 2 years, and my experience has been very positive. Their shipping times are reliable, the product prices are competitive, and the overall quality of service is solid.
What really stands out is their team and customer support — they’re responsive, helpful, and easy to work with whenever there’s an issue or question. Communication has been smooth, which is very important in dropshipping.
Overall, WIIO has been a dependable supplier for my business, and I’m satisfied with their service. I would recommend them to anyone looking for a reliable dropshipping partner.
I highly recommend using Wiio. My agent is Kiven, and she always responds quickly, is very polite, and very professional! She even replies to messages in the middle of the night China time. The prices are affordable, shipping is fast, and the product quality is excellent. I really like Wiio! I recommend everyone use it! They also sent me gifts as the Chinese New Year approached, which made me very happy!
If you are looking to scale Wiio is not for you.
I am writing this review after several months of ongoing issues that have caused serious financial and operational damage to our business.
We have experienced constant delivery delays of 6–8 weeks, sometimes close to two months. In many cases, orders are returned to sender and then re-shipped again, creating even longer delays. Over the past two and a half months alone, we have dealt with more than 20 chargebacks, directly caused by delayed deliveries, damaged products, wrong variants, and poor packaging.
Quality control is practically nonexistent. Our products were originally supplied pre-assembled and pre-packed, yet in the warehouse they are repeatedly disassembled without reason and then poorly repacked. Customers receive products in pieces, which creates additional hassle and confusion. After disassembly, the products are often scratched, bent, or damaged, leading to complaints, refunds, and chargebacks. We provided clear and repeated instructions on how the products should be handled and packed to avoid damage, but these instructions were consistently ignored.
Some orders have not even been processed for more than 20 days before shipping, which is completely unacceptable and further extends delivery times. Customers end up waiting over a month and a half from the payment date, only to receive damaged or incorrect products.
Account management has been equally poor. Our assigned agent, Anna, is frequently unresponsive and disappears for a week or more at a time while active issues are pending. Customer inquiries are left unanswered and there is no sense of urgency or ownership.
Pricing has also been a major issue. Despite topping up over 25,000 USD in recent months, we have received no meaningful volume discounts. Instead, product prices have increased by nearly 40% over roughly four months. The so-called quantity discounts are a joke, often just one or two dollars per additional unit on products priced between 100 and 120 dollars.
All of this has directly damaged our business. Customer lifetime value has dropped significantly because customers who receive delayed or damaged orders never purchase again. Payment processors have placed holds and reserves on our accounts due to the high number of disputes, all of which stem from fulfillment and quality failures.
This experience has been defined by a lack of professionalism, lack of accountability, and lack of care once payments are made. We wanted a long-term partnership, but instead we have experienced months of stress, losses, and damage to our brand.
I would strongly caution any business that relies on reliable fulfillment, consistent quality, and responsive support before working with this supplier.
very nice company, and the agent that helped me is very thoughtful, Even during black friday they are able to process so many orders on time is incredible! Also, I can store my items in their warehouse for up to 6 months, amazing!
I’m thankful for the support rendered to me by my agent, Lizhen, who has been very dedicated in her service to ensure that every order fulfillment is as seamless as possible. As a professional service agent, she is also quick-thinking and helpful with offering solutions to issues encountered, thereby eliminating any unnecessary delay that would impact shipping and delivery to my customers. I’m happy with the overall experience working with her.
Lizhen has been incredibly helpful—she goes above and beyond to assist me in resolving a wide range of issues, always with efficiency and professionalism. Working with Wiio has also been a great experience. They’re an outstanding company that not only ensures smooth logistics but also take care of the little details, like including my customer support cards in every package. Their ability to ship globally makes them a perfect partner for international e-commerce. I wouldn’t hesitate for a moment to recommend Wiio to any Shopify store owner looking for a reliable and supportive fulfillment partner.
One of the worst experiences i've ever had with the support, they don't answer in time, and sometimes they simply don't answer at all, doesn't matter how many orders you have, they simple won't give you any attention
Extremely disappointed with Wiio. They sent the wrong item and promised to resend the correct one, but then gave us a fake tracking number showing a completely different location. Contacted their support through the app countless times but got nothing but excuses and empty promises. Over 100 tickets submitted without any answers from them. Absolutely terrible service. Avoid at all costs!
The service was fast and objective, I understood everything that was reported. This is my first contact with my first sale, I am getting to know Wiio, I hope that our alliance is very good and brings benefits to both of us.
My best wishes that everything goes very well!
Wiio 回复2024-10-07
Dear customer, thank you for acknowledging our customer service. We will work harder to improve your experience at Wiio. :)
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