Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Hi there. I’ve Been told that I would receive any Email with the tracking number as soon as I’ve purchased few items from your site , but I haven’t received anything yet. Can you update me please of what is happening. Hope this site is not a scam .
www.yoins.com 回复2019-02-19
Dear Pauline,
Thank you for shopping on Yoins and we are sorry for the trouble.
We will send the email to you if there is any updates for your order, have you checked the junk mail to find those emails?
Or would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I have had a terrible experience with yoins . I ordered clothes a month ago and still have not received it. I keep being told it’s “on the way” and “I will get it soon” . They have offered nothing to compensate for the inconvenience. Thank god i didn’t really need these for an occasion coming up because I would of been screwed
www.yoins.com 回复2019-02-14
Dear Michelle,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Good customer service through chat service, Bradley solved the questions I had inmediately
www.yoins.com 回复2019-02-14
Dear Alfredo,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I love Yoins clothing! Pricing is wonderful!!! A few items I had to return due to sizing. Returning items were a bit difficult however I will certainly buy again!
www.yoins.com 回复2019-02-12
Dear Tina Schubert Crull,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Bradley
I am very satisfied with the purshase snd its quality but the delivery took to long
Ur team is very nice
www.yoins.com 回复2019-02-08
Dear MiCheLiNe KaRaM AbBoUd,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service and products to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
It was the first time to buy in Yoins. I'm satisfy with the merchandise but the delivery time was too long
www.yoins.com 回复2019-02-06
Dear Ilda,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. The shipping you can choose express shipping, it will arrive in 5-8 business days.
Best regards,
Bradley
Customer service is good. No problems with email contact and I dealt with the same person, Sam, for several days. Items do take a little longer than usual to arrive but they do arrive and are reasonable quality for their prices. I have bought from Yoins several times.
www.yoins.com 回复2019-02-01
Dear Jo Nicholls,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Bradley
Excellent feedback and help from Joshy. Am very happy with all my purchases from this site.
www.yoins.com 回复2019-02-01
Dear Lee Williams,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service and products to our customers. Hope you visit again.
Have a nice day!
Best regards,
Bradley
I've just received my first purchase. I love it. I'm a size 12 & got a dress in a medium. It fits perfect. Arrived on time
www.yoins.com 回复2019-01-31
Dear P chester,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Bradley
Clothes are fabulous and they are excellent with refunds and exchange. Will order again and again
www.yoins.com 回复2019-01-28
Dear marina,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
This is not the first time I order from yoins!!!!
Great clothes ,good value ,very quick service and great assistants!!!
As soon as I asked for help Bradley was so kind to help me !!!
Many thanks!!!!
Look forward to receive my order!!!!
www.yoins.com 回复2019-01-26
Dear MARIA ADRAMI,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
Dear Deb Poole,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Package finally showed up. P.J.'s my wife loved. The order took a bit longer than expected , but it made it. Some get here faster than others. Not disappointed .
www.yoins.com 回复2019-01-21
Dear Eric Updale,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
I'm very happy with my dresses. The prices are amazingly cheap. The sizes are pretty tricky, but it was easy to exchange for a different size. I will be order more dresses and clothes!!!
www.yoins.com 回复2019-01-18
Dear Saing Uth,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I’m very happy with the service They are nice and always help return or explain every question I have If my order get lost they always sent it again with not asking me for more money and yes is tuk time to come but the order come Sime comments says the clothes is cheap quality maybe yes but I have order a lot of clothes and for the price you pay they are all good I’m also very happy I can find XXS and XS size and I don need to fix my clothes Big Thank you
www.yoins.com 回复2019-01-14
Dear Nefeli's Vlogs,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I haven't received my parcel which I've ordered almost 4 months ago. But Sallyi has been very helpful and works hard to still help me get my order. She goes the extra mile! Thank you very much!
www.yoins.com 回复2019-01-12
Dear Linda Smal Grobbelaar,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Me and my wife enjoy your products very much. We've had very few problems and if we do we always get a swift prompt response. We will continue using Yoins.
Thank you for your excellent product and service.
www.yoins.com 回复2019-01-12
Dear Tim Erwin,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Update on my experience. As soon as I wrote this review, i got an email wanting to fix the problem. They did give me a tracking number and explained that my item was out of stock. I do appreciate that they were concerned that i didn't receive my shipment yet.
I ordered over a month ago and I emailed customer service multiple times. I am requesting status info on my order and I haven't recieved anything. I ordered from "rosewe" the sake day and I am.getting my shirt on wednesday. Would not recommend. They have my money and I dont have what I purchased. Very disappointed.
www.yoins.com 回复2019-01-07
Dear courtney Kolbrich,
We are sorry to hear that this misunderstanding caused.
We checked that your order was delayed because of the stock issue. Due to an overwhelming popularity of these items, and the time we improved the quality, some item is out of stock. However, we show the restock date and dispatched date on the product page and we will send the confirmed email to make sure you know that. We also have replied your every email, could you please check your email box and the junk mail folder to find the record?
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email again. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Fast delivery items purchased are lovely and customer service was excellent
www.yoins.com 回复2019-01-07
Dear Dawn Gradwell,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Dear Vitória,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
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