Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Although I had an issue with the sizing of an item I purchased, the help I received in sorting the issue was brilliant and therefore the review is 5 star because I know that if I have an issue it will be sorted without a problem. The staff were very friendly and the replies were fast which meant that communication flowed well and the issue was rectified in no time. I would definitely shop at this store again.
www.yoins.com 回复2019-01-03
Dear Eve Newton,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Had to exchange sizes but the customer service and help received was excellent and prompt responses.
www.yoins.com 回复2018-12-31
Dear Lyndsey Handley,
Thank you for your comment.
Your satisfaction is our biggest motivation. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Anne
Joshy was super helpful with sorting out my problem and at no cost to myself. Even a 20% off coupon for the issue!
Thanks!
www.yoins.com 回复2018-12-31
Dear Kirsty,
Thank you for your comment.
Your satisfaction is our biggest motivation. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Anne
Prompt response and helpful suggestions from Joshy!
www.yoins.com 回复2018-12-26
Dear T Tay,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Unfortunately had quite a long wait as item ordered was
out of stock. I have now recd the item and it is lovely. I was informed by seller of progress of my out of stock item.
www.yoins.com 回复2018-12-20
Dear Mr. philip mccaffery,
Thank you for notifying us of your complaint.
We are sorry for the trouble cause by the stock issue, if there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
We will continuously upgrade the quality of products and services.We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Fast reply via email and able to sort out my order via email when some of my items were out of stock
www.yoins.com 回复2018-12-14
Dear Maxine Edwards,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Hi i am trying to return an item I bought via facebook but am having problems getting in contact. Please help
Thanks
www.yoins.com 回复2018-12-14
Dear Elizabeth Finn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
Sorry for the inconvenience caused by the contacting. We checked that our related colleague has sent an email with the return shipping label to you, please check your email box to find it.
If you still do not receive it, would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways, we will help you deal with it:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
I've done a order with them and I clicked express and needed it by this Friday but have had no reply!! I asked for a refund but still no reply!!!
www.yoins.com 回复2018-12-10
Dear Chloe Gleeson,
Thank you for shopping Yoins.
Sorry for the trouble. We checked that your order is being processed in our warehouse now, and our colleague has replied your email.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you again via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Thank you so much, Bradley, for your kind help and quick response.
www.yoins.com 回复2018-12-06
Dear omar adel,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I WANT TO MAKE USE OF THE WINTER SALE BUT IM SCARED TO. There are so many mixed reviews on here! Some people say that their clothes are either too small or too big despite ordering the same size. Live chat convinced me that the sizes are true to size but I've seen so many people say that their clothes were too big or too small. I always order a size or two up for this reason but what if it comes 4 sizes too big? Then I'll look like a sack of potatoes. Or two sizes too small then I can't wear it.
I just wish there were ONE website where they sell clothes true to size. It's really not that hard to make a US size 8 a damn US size 8.
www.yoins.com 回复2018-12-05
Dear XKay,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We do not know whether you have placed the order in our website or not?
If you have not, we suggest that you click this link to choose the suitable size for yourself: https://www.yoins.com/Yoins-How-to-choose-the-right-size-a-66.html.
If you have placed the order, but the size that you received do not fit, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways, we will be pleased to help you solve any issues:
A.Contact us by email([email protected]);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D.Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and deal with it for you.
Hope to hear from you again.
Best regard,
Chanring
Thank you very much Bradley for your friendly help and assistance! It is much appreciated!!
www.yoins.com 回复2018-12-05
Dear Elane Lubbe,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I had questions and they responded fast. I got the help i needed.
Bradley helped my. He's great at his job.
www.yoins.com 回复2018-11-30
Dear Ida Kristiansen,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
The online chat option is very helpful. My questions were answered right away and changes were made on the spot. Chloe made it very easy to have my issues addressed. She was super friendly!
Only issue I have is that the site allows you to order items in certain sizes, but only when the order is being processed to they tell you (if you sign in) that an item is out of stock.
www.yoins.com 回复2018-11-28
Dear Ash,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Mindy was very nice and helpful and I'm looking forward to receive my order very soon. I also hope to receive the missing items as they are the ones I like the most. Thanks again to Mindy.
www.yoins.com 回复2018-11-26
Dear Mona Henry,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Coat looked great on line warm & cosy for winter but when it arrived it was cheap a d nasty.no weight in it at all. Could wear in spring not winter. I would have preferred to pay double to get the coat that I saw online!!!
www.yoins.com 回复2018-11-22
Dear Charlotte Gray,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Chanring
Josh’s was very helpful and I am happy with the service I received
www.yoins.com 回复2018-11-15
Dear Elaine,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Had an issue with the clothes being too large, even though I ordered all small sizes. You do have to pay for the return postage but it's in the UK, so not too bad. The company sent me the address I needed to sent it back to and refunded me straight away..
www.yoins.com 回复2018-11-15
Dear deby carter,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If your return is for personal reason, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. We are very sorry for the inconvenience caused and we try our best to improve the service level.
We have sent an email to help you deal with this issue, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
We value our customers and hope that we can build a good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Chanring
Order took longer to receive than expected, however service from Joshy was very helpful.
www.yoins.com 回复2018-11-07
Dear Mike Moore,
Thank you for your recognition of YOINS.
Sorry about the delayed delivery, and we do our best to improve this issue.
We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Dear 9064142262 yoins customer care number,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
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