Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Shipment is as promised and most of the clothing I've bought is nice but some items just aren't what I've expected. Like sleeves that are to short and when a skirt has 2 layers the under-layer is to small while the upper-layer fits perfectly. Also colours are sometimes different and de back of a skirt was shorter then the front. Once i received a blouse that had a really different fabric then expected. Because of the price I've never returned anything. Just rolled up the sleeves and asked someone to fix some fabric-faults.
www.yoins.com 回复2018-10-19
Dear Miranda de Ruyter,
Thank you for notifying us of your review and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you have any problems with the items that you received, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
It's been 3 months that I'm waiting for my YOINS.COM package
But it is simply a mistake with the transport service.
Indeed, I ordered 5 beautiful outfits that are colored in the color of summer.
So I contacted. YOINS.COM so that it solves my problem.
This site is endowed with an exceptional service since the staff is adorable and responds immediately to the mail that you sent them.
I am currently waiting for my package but the fair that the service takes care of all, you are completely reassured!
www.yoins.com 回复2018-10-19
Dear Mau,
Thank you for your comment.
We are glad to know that we have solved your problems in time. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I have ordered from Yoins a couple of times now and the customer service team are so helpful, they are based in China so the delivery can be lengthy but its not too bad compared to other companies, clothes are so unusual and the prices are good.
www.yoins.com 回复2018-10-16
Dear angela gallant,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I have order twice from this company and have no problems with them at all. I know they are based in China and the delivery times are lengthy but overall i have been extremely satisfied with the 5 items of clothing i have received from them.
www.yoins.com 回复2018-10-15
Dear ALISON LOCK,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Since when did obtaining a refund become so difficult?
I love shopping online for my clothes and rarely have any issues. I have placed 2 orders with this company and both experiences were problematic and exhausting. The first order could not be fulfilled, I only found this out after I had to pursue them for an updated eta on the package only to be advised they could not supply. Then I had to contact another dept to arrange a refund :(. They offered me a coupon which could not be applied to my next order,I gave up in the end and just paid full price after spending time talking to their consultant.
When I receive my goods for the second order, the quality was poor with diamonties missing on the sleeve of a top and a dress incorrectly sized. I find the stages of obtaining a refund such a time wasting exercise. Whilst they have nice clothes I simply will not order again through Yoins as this multi stage process of obtaining a refund is ridiculous. Lets hope they don't change me postage to return these.
www.yoins.com 回复2018-10-08
Dear Jenni Anderson,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
The merchandise is good quality but the service when i wanted to return something was great. Bradley helped walked me through the process an it took less than 5 minutes via chat. Great service.
www.yoins.com 回复2018-10-05
Dear Roe DePa,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Polly
Clothing okay... but “out of stock” issue BEWARE!,
The clothes is fine. BUT if you CANCEL an item instead of waiting for it to be restocked... BUYER BEWARE!!! They say they will/ have “refunded” your money but you won’t see it!!! I’ve been emailing back and forth to try to get my money back and BOY has it been nothing but a hassle! AND... I STILL have yet to get my money back!! They said, go talk to your bank, it’s there! And... well, it NOT there! PLUS, this site is always out of stock on items! I placed an order for 5 things! If you place an order and they don’t have one of your item in stock they take EVEN longer to send your order, because they wait until that out of stock item is back in!
If you order from here I’d be very cautious! The more items you place on an order for, the BIGGER the hassle! Who knows if I’ll be able to get my money back. Now it’s... call this person, and check with your bank and blah blah, blah!!
My warning to you, order only one or two items at a time. If order and you get an email saying "cancel or wait on your item to get back in stock... Well try to just wait I guess??? Or take a chance and cancel the item and hope you get your money back. Good luck to all! It’s a shame because I wanted to order more items!
www.yoins.com 回复2018-09-27
Dear Mo,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
For refund arrival time:
Credit Card: its needs 7-14 working days due to the number of steps of the international transaction process.
Paypal or other payment methods: it needs 72 hours.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I’m pretty new to Yoins but so far I’ve had no issues I’ve ordered a few dresses which I loved and some tops but had to return because of size.Customer service is awesome very quick to respond and no problems when returning it’s a straight forward process although shipping is free the return is not paid for so please consider this when ordering.
www.yoins.com 回复2018-09-27
Dear Katie,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our return policy. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Second time I've ordered items with yoins and second time they have advertised items they don't have in stock currently so have to split my order! The information isn't clear about stock untill payment has been placed.
I currently have 1 out of 3 items
www.yoins.com 回复2018-09-25
Dear Emma O'Neill,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Joshy has been very helpful for all my questions and needs. Excellent services from joshy. I love the items from yoins. Blouses are very elegant.
www.yoins.com 回复2018-09-22
Dear corie,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. However, is there anything else we can help you with? If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday. Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Hope to hear from you again.
Best regard,
Polly
Great prices, good shipping, so many products! Honestly what I ordered didn’t work for me simply because it didn’t fit. The Yoins customer service team was so courteous and I returned the items no problem at all.
www.yoins.com 回复2018-09-20
Dear Tristinna Santos,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Joshy was very helpful when I wanted to…return an item
Joshy was very helpful when I wanted to return an item. Be warned though returning an item to China is very expensive so may not be worth it.
www.yoins.com 回复2018-09-13
Dear julia Bevan,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
This is my second time ordering first was fine this time one item out of stock but I was offered a few options they are very prompt at communicating
www.yoins.com 回复2018-09-12
Dear Dawn berry,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused by out of stock issue, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
had a good experience with Sunny, was very helpful in changing my order
www.yoins.com 回复2018-09-07
Dear Maye Vig,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Dear Larissa,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I ordered 5 items from the sale. I should have taken into consideration that these items had to come through customs so should have ordered them a little quicker but then unfortunately 4 of the items were out of stock. I was notified straight away that they would split my order and send me the one item that was in stock. I was notified all the way through about the other items which eventually came 3 weeks later. I can not complain as I was given a choice so overall the company have done nothing wrong. I feel the quality of item is simply what I paid for. So again no complaints. If I want a bargain in future from this company which I don’t expect to wear over and over again and have time to wait for it then I will certainly buy from them again.
www.yoins.com 回复2018-09-04
Dear iain Bamforth,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are very sorry for the inconvenience caused by out of stock issue, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
excellent services from Yuri!!! Customer Service replied very fast and helped me tracking my order and assisted me in changing wrong ordered Pieces. Qualität of clothes is good related to the Price. Unfortunately Shipping takes a while.
www.yoins.com 回复2018-09-03
Dear Martina Dobnig,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Good value, good range and affordable shipping (although it does take a while). I was pleasantly surprised by the quality of the goods received, but sizing can be a bit tricky. I'm usually an AU/UK 8-10 and being an asian-based company I selected sizing AU/UK 10-12 as generally asian sizing is smaller, however I found the items too big! Next time I will opt for AU/UK 6-8.
www.yoins.com 回复2018-09-01
Dear Angela,
Thank you for your wonderful review.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.
Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Dear Edyta Matyszewska,
Thank you for your compliment.
Yoins is the woman's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
I ordered several items of clothing for the first time. Due to the unavailability of stocks, my orders were split which I really don't mind because I receive constant updates about them. My first two items arrived already and I liked them! They arrived earlier than I expected so I commend the company for that. Now I am waiting for my other items to arrive.
www.yoins.com 回复2018-08-31
Dear Lanette Kristel Dela Cruz,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Novant
Vakkerlight
Newchic
Coppersoul