Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
So far, my experience with Yoins has been good, though I had to contact them myself as items were not yet shipped after 2 weeks, only to find out that it was due to 2 items being out of stock. I don’t feel that the customer should chase the seller on such an issue. Nevertheless, their live chat assistant Bradley was very helpful and informative, and I’ve been told that the in-stock items will now be shipped straight away.
www.yoins.com 回复2018-03-29
Dear Charlene,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
VERY DISAPPOINTED AT FIRST, PLACE ME ORDERS X4 AFTER CHECKING IF STOCK ARE AVAILABLE. THIS MORNING RECEIVED EMAIL TELLING ME LOTS NOT IN STOCK. ALTHOUGH I PAID FOR EVERYTHING IN ADVANCE. BAD BAD BAD. I WENT ONLINE AND BRADLEY ASSIST ME ONLINE. BRADLEY HELPED ME AND FOR HIS SERVICE ONLINE I WILL GIVE HIM 5 STARS. SO I AM HOPING TO RECEIVE MY ORDERS AS BRADLEY PROMISED ME. COMPANY AT THIS STAGE ZERO STARS, BRADLEY 5 STARS - IF RECEIVED AS PROMISE, IT CAN CHANGE. THANKS BRADLEY
www.yoins.com 回复2018-03-27
Dear MRS ESTHER PENNY,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. We do our best to improve this issue,and we describe the predicted needs time on the page.So that the customers can calculate the estimated date of the restock and process their order reasonably.
In addition,we do our best to upgrading customer service to reduce the misunderstanding caused by this case.The customers will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you have any assistance, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
Very helpfull costumer service namely (Bradley and Ada) I rate them 5 stars. But officially the netshop maybe I can give 5 stars when I recieve my orders. Bet down with the delivery information for the delayed delivery, didn't get any notice that one of the item that I choose was out of stock, but on their app when I checked that item i ordered originaly is on stock. I don't know what these means, maybe their not updated with their stocks or what. Having a doubt that maybe I wont recieve my order soon after been waiting to be deliver since March 13, but I am not giving up yet and patiently waiting until my orders arrive. Also my husband bought me a very nice dress last year December and it arrived before Christmas, very satisfeid and loved the dress. That's why I choose to order for my summer clothes at yoins. I am hoping soo much that Bradley and Ada stands for their words promises after they helped me today and said that w/n 24hrs I will recieve a notifications that my orders are sent and on the way. Can't hardly wait for my orders to arrived.
www.yoins.com 回复2018-03-27
Dear Lee Taunan Lindblom,
Thank you for your feedback.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. We do our best to improve this issue,and we describe the predicted needs time on the page.So that the customers can calculate the estimated date of the restock and process their order reasonably.
In addition,we do our best to upgrading customer service to reduce the misunderstanding caused by this case.The customers will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. Thank you for your communication.If you have any further assistance, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
Shipping 2 weeks. Products were terrible quality. I was only allowed to return 3 out of the 4 items i bought. However, it was free returns on the other 3 including a paid return shipping label.
www.yoins.com 回复2018-03-23
Dear Steph,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. But due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.More details about return policy,you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
In addition,If you think the products are dislike the picture on our website.Please take and send some photos about the different parts.The pictures are necessary,we need to determine the problem, according to the pictures which you provide.So that we can give a reasonable solution about that and solve the issue as soon as possible.
Hope to hear from you again.
Best regards,
Iris
Do not buy! Cheap and nasty clothing plus expensive to return.
Bought a pair of women’s dungarees size 10-12. I could have fit two adults in them, they were so large. Awful stitching and cheap fabric. The item did not resemble the online picture.
Therefore I wanted to return said item and claim a full refund.
As the company is based in China (did not realise this at time of purchase), it cost me over £8 to send the item back.
The process to return is also very complicated. You need to send an email to receive the address etc so it took me best part of a week, after various messages, to get the package off.
The item was only £17, however I have spent over £10 in shipping costs overall.
Will not use this company ever again and have passed on my experiences to friends.
www.yoins.com 回复2018-03-19
Dear Laura,
We are sorry to hear that.
If you think the material is different from the one shown on our website.Could you please take and send a photo about that?We will provide you a reasonable solution after diagnosis.Please don't worry.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or need, please feel free to contact us. Hope to hear from you again.
Best regards,
Iris
I ordered for items from this company. Two of the items arrived damaged and stained I took a picture of this and sent it to the company to complain. They wanted me to send them back in re saleable addition. I explain to them that they were staying and were not in resaleable condition and they said they would refund me if I send it back but I would have to pay for shipping. The shipping costs were £15 so even if I said the back I would not have been refunded my full amount as I would have had to pay the shipping fee I explained this and I expected the refund of the two faulty items however I was and offered 15% refund which I said yes to thinking it was 15% of my whole order however they just gave me 15% back of the items which ended up being about £2.50 not good enough poor quality items would never use again. They do email you back a lot but it doesn't resolve the issue that I wanted it is disappointing
www.yoins.com 回复2018-03-14
Dear Enya Siân Baldwin
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. More details about return policy, you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you find out any quality problem with your purchase, or you think of the product is not like as the pictures showed on our website.Please take and send us some photos of the defective parts.If the photos prove that the product is different from the picture showed on our website,we will charge the return shipping fee.Otherwise,we are afraid that you need to bear the postage to return the items.
May be our services are not very thoughtful so that cause the inconvenience to you.We sincerely apologize for that.
We value our customer and hope that we can build a good communication with each other to solve the issue.Hope to hear from you again.
Best regards,
Olivia
Customer services have been good but the whole experience not great so far
Custmer services have been very helpful, Ada was the person that assisted me but so far I'm not hugely impressed with the service of the overall business. I placed an order last Monday 05/03/18 and was sent a confirmation email regarding it. After the order status hadn't moved by Friday I contacted the company directly to see why and 2 of the items were out of stock and weren't coming back in for almost a month! As I'm based in the UK this would mean I'd end up waiting almost 2 months for my whole order and this wasn't communicated and I need the dresses at the end of this month for a wedding so thought I had ordered in plenty of time but had I not have checked with the company why my order status wasn't moving after 4 days I wouldn't have found out as I wasn't told at any point that the items were out of stock and that there was such a wait to get them in. Thankfully Ada has helped now and the company were fast to say they were refunding me (hopefully that doesn't take too long) for the dresses and dispatched out my other item that was in stock so I'm hoping that after all this the last item will be worth the wait!
www.yoins.com 回复2018-03-14
Dear Melanie Turland,
Thank you for your feedback and your approval of our service. We always are improving our service and products. Due to the hot-sale, sometimes the sales volume in fact is larger than our inventory.
To improve this issue, we showed the processing time on the page of every item.You'd better choose the item which is in stock.
If you have any other further queries, please feel free to contact us.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day.
Olivia
Spoke to ada who is now sorting out my order as a split shipment, looking forward to receiving these items as they are from my son for mother's day.
www.yoins.com 回复2018-03-12
Dear Kerry Watkins Porter,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
I'm really concerned after reading alot of the reviews about the costly return charges, if we are charged for shipping when ordering our items we shouldn't have to pay expensive postage costs and return charges. There should be a system in place that if an item is either faulty or not fitting well, the costomer should receive an email to print to return the item & once scanned at your post office ur company knows immediately after scanning that it's on its way, & refund should start immediately, rather than having to wait for ever for your refund.
www.yoins.com 回复2018-03-12
Dear Bernadine Mckay,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Thank you for your feedback so much.We are working hard to create some overseas warehouse to solve this problem.At present, the warehouse in the United States has been completed. As you are a customer in the United States,you can enjoy a free return policy.After you submit your return application,we will send you and email which with the return delivery form,and you just go to the post office and ship them back with the tracking number.Of course, the other warehouses are constructing.
Thank you for your suggestion.For any inquiries, please feel let us know.
Best regards,
Iris.
Shipping takes longer. Even when I opt for express shipping, I still have orders dating back from the 11th of Feb that I still haven't received. Also, tracking numbers provided by the site never work when trying to track my order
www.yoins.com 回复2018-03-12
Dear Siphumeze Kwake,
Thank you for shopping Yoins and we are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order.
If you still cannot receive your order until the due date which we promised.We do our best to assist you to find the package.If still cannot find the package,we will arrange a full refund and a free resend to you.Please don't worry.
For any inquiries, please feel let us know.
Best regards,
Iris.
Fast response and do respect client & professional team. But still not yet excelent.
www.yoins.com 回复2018-03-07
Dear azza mostafa,
Thank you for shopping Yoins and your feedback.
We do our best to improve the service level and provide a good shopping experience for customers.Your affirmation is the greatest encouragement for our sincere effort. If you have any assistance or suggestion, please feel free to contact us.
Hope to hear from you again.
Kind regards.
Iris
Very slow response. Status of orders is not updated. Good products but customer service is not good. Hesitant to buy other products because it took a month for them to deliver my orders.
www.yoins.com 回复2018-03-06
Dear Karissa Irene Marie Kim,
Thank you for shopping Yoins and we are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised,please contact us and we will process the issue to you first.
Have you solved your problem?If not,could you please send email to [email protected]?Or please provide your order number and email address to us,so that we can contact you and solve the issue for you.
Hope to hear from you again.
Best regards
Iris
Dear Wan Rou
Thank you for your comment.
We are glad to hear that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
More than three month of delivery!
Sizes don't fit the same as they are descriped...Size M is larger than an item of size L !?
Not very satisfied with this!!!
Never again!!!
www.yoins.com 回复2018-02-23
Dear C.N. ,
We are sorry for the delay.
The specific measurement of the clothes are different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garments size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
Thank you for your feedback and we try our best to improve the service level.
Hope to hear from you again.
Best regards
Olivia
ordered a shirt- the material looks nothing like the pic. trying to return and it is very complicated- need to upload pics, all in all, horrible experience. still trying to return
www.yoins.com 回复2018-02-23
Dear Mara Clurman Yafe,
We are sorry to hear that you unsatisfied with our return policy.But you may misunderstand something.Could you allow us to explain it for you? Thanks.
1) We can not deal with a return after you received your parcel 14 days later.Because the item may be used that will not resell any more.But for some special cases,we will provide a proper solution.
2)The contacting before the return, we need to record some information,then arrange the refund later according to the record.Such as your order number and the items you want to return and the address you should return to .The contacting is necessary for issuing your case better.
3)For providing a better service,we can arrange the refund after you returned and before we receive it with a limited price order.So we need the receipt to confirm the returning situation and then arrange the refund for you.
4)We suggest everyone to return the items back with a post office,which can avoid costumers paying for too much postage.You can choose the others,It is just a suggestions.
If you still have problems , please contact our customer service . We will try our best to solve your problem.
Best regards
Olivia
I like the quality and the price, but ....
it last too long to arrive and nobody answer my questions when i ask about when I will recive my order?.... also i would give 4 stars but this option its "broke"
www.yoins.com 回复2018-02-23
Dear alem ,
Thanks for your feedback.
About the details of shipping term,we describe on the website:https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
If the delivery time exceeds the date which we promised,please contact us and we will provide a reasonable solution to you.Please don’t worry.
Due to the hot sale time period,and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us ,we will respond you as soon as possible.
Best regards
Olivia
Bought jumper from Yoins. When I received it I was shocked by the bad quality. Although the jumper when on looked quite nice, it arrived with threads out of all the seams and the joins in the pattern on the sleeve was unfinished and rough. Fine on a jumper from the market but not when spending £20.
www.yoins.com 回复2018-02-08
Dear Jennifer Lane,
Thank you for shopping Yoins and we are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris
This company's return policy is the most frustrating of any retail store I've shopped. It's been 2 months after returning items from an order and I've received no contact or refund for the items.
www.yoins.com 回复2018-02-08
Dear Chad Clements,
Thank you for shopping Yoins and we are sorry to hear that.
In this case,could you please provide the track number and the link to us?So that we can track the returned package for you?If we check the package has been arrived in China,we can arrange the refund to you first,please don't worry.
Anything will be clear after a good communication.Hope to hear from you again.
Kind regards.
Iris
Just had a bad time trying to return items not the right size. But once it was sorted the service was excellent although English is not a strong point so some confusion in what I was asking.
www.yoins.com 回复2018-02-08
Dear Dana,
Thank you for your feedback.
We are glad to hear that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.Thank you for your feedback and we do our best to improve that.Hope you visit again.
Have a nice day!
Best regards,
Iris
The people are very helpfull and reply fast. But i ordered one dress that costs €24. It didnt fit properly and the lace was not nicely finished. But returning the item was almost as expensive as the dress itself! So i personally will not order again...
www.yoins.com 回复2018-02-06
Dear Romy Smeets,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
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