Zendrop

Thank you so much for your feedback! We’re glad to hear you had a great experience. We’re always here to assist you whenever you need support! -Zendrop

Thank you so much for your kind feedback! We truly appreciate your support and are glad to hear you had such a great experience, especially with Nina. Please know that we’re always here to assist you whenever you need support! -Zendrop

Thank you so much for your kind feedback! We’re really glad to hear that our technical support was able to help you resolve the issues you encountered. We truly appreciate your support, and please know that we’re always here to assist you whenever you need help!

Hi Tim, Thank you for taking the time to share your feedback. I’m sorry to hear about the unexpected charge after signing up - I’d really like to help look into this for you. At the moment, I’m unable to locate your account without the email address linked to your Zendrop account. Could you please send an email to [email protected], or provide the requested details via Trustpilot? As soon as I have your information, I’ll be more than happy to review your account and assist you further. Looking forward to helping you resolve this!

Thank you for feedback! We're glad Mariane could help resolve your issue. We're always here for you. Wishing you continued success!

Thank you so much for your kind feedback! We truly appreciate your words and are glad to hear that you’ve had a great experience with our support team. Please know that we’re always here to assist you whenever you need support!

Thank you so much for sharing this thoughtful feedback! We’re truly glad to hear that Mariane was able to step in, provide the support you needed, and turn your experience around. Your kind words mean a lot to us, and we’re grateful for the opportunity to regain your confidence. Please know that we’re always here to assist you whenever you need support! -Zendrop

Hi Amiin, We’re sorry to hear that your card was used by someone else to make a payment, and we’d like to help you resolve this. However, we don’t have the email address associated with your Zendrop account. Could you please send an email to [email protected], or provide the requested information so we can verify your account? Once we have the details, I’ll be happy to look into this and help provide the best possible resolution. Thank you! -Darlene

Hi Joseph, Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened. Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them. After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted. For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced: https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right. Warm regards, Darlene Zendrop Customer Experience Team

Thank you so much for your honest review. We are really glad Mariane could help you get everything sorted out and see your store finally up and running. Wishing you continued success with your store!

Thank you so much for your kind feedback! We’re thrilled to hear that Shawn has been fantastic to work with and that his prompt, courteous, and attentive support made a positive impact on your experience. We truly appreciate you taking the time to share this, and please know that we’re always here to assist you whenever you need support! -Zendrop

Thanks for sharing your feedback! We appreciate your insights and wish you continued success with your store.

Thank you so much for your kind words! We’re really glad to hear that Mariane was able to assist you clearly and promptly during your refund process. Your appreciation means a lot to us. We truly value your support and wish you continued success. Please feel free to reach out anytime if you need further assistance.

Hi Darrell, we're sorry to hear about the experience you described and understand your frustration. Since we can’t see your email through this review, could you please reach out to me at [email protected]? I’d like to personally look into what happened and make sure this is addressed properly. I’ve also requested additional information through this review ,if you’re able to provide those details there, that would work as well. We’re always here to support our users and will do our best to resolve this for you. —Shiza, Zendrop

Hi Saber, thank you for sharing your experience. I’ve reached out to you directly as I’d really like to better understand what may have happened here. We truly value feedback like this, and I would appreciate the opportunity to review the situation more closely and see what may have caused the delay. We hope you’ll allow us the chance to look into this further and assist you. —Shiza, Zendrop

Thanks so much for your kind words! We're glad Mariane could help. Your feedback means a lot to our team. Wishing you continued success as well!

Thank you for your kind feedback! We’re glad to hear our support was able to help and make your experience smooth. We’re always here to assist you whenever you need support.

Thank you so much for sharing your experience! We truly appreciate your kind words. We’re thrilled to hear that Mariane was able to assist you promptly and follow up on your queries. She’ll be happy to know her support made a positive impact, and we’re excited for you to continue working with her. We’re always here whenever you need assistance!

Thank you so much for sharing your experience! We truly appreciate your honest feedback. It’s exciting to hear that you’re starting your journey in the dropshipping space with Zendrop, and we’re glad our support team has been friendly and able to answer all your questions so far. That’s exactly what we’re here for - to make sure you feel confident and supported every step of the way. Whenever you’re ready to start selling, we’ll be right here to assist you. Don’t hesitate to reach out anytime - we’re always happy to help! -Darlene, Zendrop Customer Experience

Hi there, I completely understand your frustration, and I’m really sorry for the experience you’ve had. We truly aim to provide quick and helpful support, and I apologize for the delays you’ve encountered. I wanted to clarify that our support operations are from 9 AM to 5 PM EST, Monday through Friday. Mondays in particular can have a higher volume of tickets, which sometimes causes longer response times. I’d really like to assist you directly, but I don’t currently have your contact email to reach out. If you could kindly provide it, I’ll make sure to help you as quickly as possible. Thank you for your patience - we genuinely want to get this resolved for you.