Jemima was absolutely amazing from…
Jemima was absolutely amazing from start to end. I would highly recommend using them the support team is extremely helpful and very fast and always happy to help no matter what. Thank you guys.
About Zendrop
Data updated- Website
- zendrop.com
- Category
- Business Services
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (33/33)
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Is Zendrop legit?
Zendrop (zendrop.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Professional, Fast, and Truly Supportive
Zendrop’s support team is impressively professional and consistently quick to respond. Every time I’ve reached out, they’ve delivered clear answers without any of the vague back‑and‑forth you get from other platforms. Their follow‑up is strong, making sure issues are fully resolved rather than just “closed.” I also appreciate how they proactively check in to confirm everything is running smoothly. Even more, their tone is friendly without feeling scripted. Overall, Zendrop’s support feels reliable, efficient, and genuinely invested in helping users succeed
Zendrop is a fantastic service for…
Zendrop is a fantastic service for products. There is an endless variety of options, and if that's not enough, they can add your suggestion! Support is fantastic - far beyond some generic bot. The advisors are knowledgeable, efficient and all-round great!
A good support, really.
When I was having a payment subscription charge problem, when the human support was online, she was very attentive to every doubt I had and was properly active to answer each of them. I won't give five stars because of the delay on the weekends, so I had to wait 2 days to be attended to. Overall, their support is very good.
Customer Service
The customer service is very good.
Reply from Zendrop2026-07-30
Thank you so much for your kind words! We're thrilled to hear our customer service met your expectations. Providing excellent support is a top priority for us, and feedback like yours motivates our whole team to keep it up.
I gave 5 stars because the customer…
I gave 5 stars because the customer service i received was only over 2 charges but this representative stuck with me for over a month to make sure everything happened as we planned. Once I reached back out she messaged within hours and handled her end of things which helped tremendously in a timely manner! When I am ready to fully launch I will definitely keep her in mind and the great customer service she provided!!
Reply from Zendrop2026-07-23
Thank you so much for your wonderful 5-star review! We're delighted to hear that our support made a positive difference and that your experience felt smooth from start to finish. Providing timely, reliable assistance is always our goal, and we're excited to support you again when you're ready to launch. We truly appreciate your kind words and look forward to being part of your journey!
bad experience
bad experience, outdated
Reply from Zendrop2026-07-20
We're sorry to hear your experience with Zendrop didn't meet your expectations, and we genuinely appreciate you taking the time to leave feedback — even brief feedback helps us understand where we need to improve. We'd love to learn more about what specifically felt outdated or fell short so we can make it right. Since we don't have your account details, we weren't able to reach out directly. Please feel free to contact us at [email protected] or drop your email here and we'll follow up with you personally. We're committed to making sure every experience with Zendrop is a positive one.
Great support!
Responsive support and great product overall!
Reply from Zendrop2026-07-30
Thanks so much for the great review! We're glad you found our support responsive and are enjoying the product overall. We really appreciate you taking the time to share your experience with us.
Outstanding Service from Mariane
Mariane provided outstanding support throughout my Shopify setup. She was patient, professional, and always willing to help with every question I had. She took the time to explain everything clearly and made the whole process much easier for me. I truly appreciate her dedication and excellent customer service. Thank you, Mariane, for going above and beyond to assist me. You are a great representative of Shopify, and I highly recommend your support.
Reply from Zendrop2026-07-30
Thank you for sharing such detailed feedback about your experience with Mariane! We're delighted she guided you through your Shopify setup with such patience and clarity. We'll be sure to pass along your kind words to her, it means a lot to our team.
Customer support and App
Nyka, was a brilliant help. I am just getting used to Zendrop and find the ease of use and support excellent. I would highly recommend Zendrop to anybody wanting to start within this line of business.
Reply from Zendrop2026-07-15
Thank you, Anthony! Welcome aboard, we're so glad Nyka could help you get comfortable with Zendrop, and that you're finding it easy to use. We really appreciate the recommendation, and we're here anytime you need support as you grow your business
Excellent service.
Excellent service.. prompt response.. shawn is very helpful.. cheers
Reply from Zendrop2026-07-15
Thank you so much, Tashon! We're thrilled to hear you had a prompt, positive experience. I'll be sure to pass along your kind words to Shawn, he'll be delighted to know his help made a difference. Cheers from all of us!
Nyka Provided The Needed Support To Get My Account Working
Nyka M. was extremely helpful with clearing up the confusion with my Plus account and getting it working as expected.
Reply from Zendrop2026-07-14
So glad Nyka was able to clear up the confusion and get your Plus account working the way it should. We'll pass your kind words along to her. - The Zendrop Team
Can't log in for 7+ days
Can't log in for 7+ days — white screen, no error message I've been unable to log into my Zendrop account for over a week now. Every time I try, the page just shows a blank white screen — no error message, nothing to troubleshoot against. I've already tried clearing cache/cookies, using incognito mode, and switching browsers, and the issue persists across all of them. I can't find a way to contact support without being logged in first, which has left me stuck. My account/store integration still appears active based on other checks, so this seems like a specific login/rendering bug rather than an account suspension. Would appreciate help resolving this — happy to provide my account email or a screen recording of the issue if that helps you investigate.
Reply from Zendrop2026-07-13
We're so sorry to hear you've been locked out of your account for over a week — that's incredibly frustrating, especially when you can't access support without being logged in first. A blank white screen with no error message is particularly difficult to troubleshoot on your own, and we completely understand how stressful it must be to have your store operations on hold while this goes on. We'd love to get this resolved for you as quickly as possible. Please reach out to us directly at [email protected] so we can look into this on our end — a screen recording or your account email would be extremely helpful in diagnosing the issue. You're also welcome to drop your account email address here, and we'll reach out to you directly. We're committed to getting you back into your account and making sure this doesn't happen again. –Darlene, Zendrop team
Zendrop in 1 word: Amazing
This place was amazing to deal with. I had a problem and it was dealt with and solved within hours, Marianne helped me immediately and Im on the other side of the planet to her. I couldn't give enough gratitude and thanks to her professionalism in dealing with inexperienced people trying to navigate the world of e-commerce, Zen drop are at the top of the game in customer service, and are one of those stand out company's, what are few and far between now-a-days...
Reply from Zendrop2026-07-14
What a lovely review to read! Marianne sounds like she went above and beyond, especially helping you out from the other side of the world. Thank you for taking the time to share such detailed feedback. - The Zendrop Team
Excellant customer service response!
I am so thrilled that print on demand tshirts have a fast turn around time and in my post office box by the next week most of the time. There was a delay on one shirt. I contacted customer support through the chat at night and by the next day the item was shipped. This is excellant customer service!!! Thank you so much for caring about each individual order!!!
Reply from Zendrop2026-07-08
Thank you so much for the kind words, J.! We're so glad our support team could jump in quickly and get your order shipped out without a hitch. Making sure every customer feels taken care of is exactly what we aim for. We appreciate you giving us a shot and can't wait to print your next order!
I LOVE Zendrop!!!
I LOVE Zendrop!!!! They are just the greatest. Everyone I have talked to have been super friendly and wanting to help. I have asked 1000 questions it seem and they never lose their patience and always super helpful. I would recommend that everyone in exommerce use Zendrop because you won’t regret it!!!!!!
Reply from Zendrop2026-07-06
Thank you so much for your amazing review! We're thrilled to hear you've had such a positive experience with our team. No matter how many questions you have, we're always happy to help, and it means a lot that you'd recommend Zendrop to others. We truly appreciate your support!
Planning to switch from autods to…
Planning to switch from autods to zendrop bc better english communication and their private agent program for faster shipping from cn and customisation but the thing that turned me down as an AU based dropshipper was that shipping price of cosmetic items by zendrop fullfillment from CN to AU is 2-3x more expensive than usa, uk, nz and canada for exact same item Nd weight. for e.g shipping to usa is $7 and to au is $23. im aware that zendrop doesnt control the shipping prices but felt unfair as someone who is based in au whos planning to switch from autods to zendrop.. hoped shipping prices to au would be similar to usa, uk, canada and nz. :( also private agent program eligibility should be more lower like friendly for beginners as they struggle to get first sale due to slightly slow delivery times from zendrop fullfillment in China delivery including processing (8.5-11.3 days) slightly okay but could've been better to usa, au, uk, nz and Canadian customers as they already know that delivery time is is kinda long than non dropshipping ecommerce store and can scream dropshipping to potential customers before buying my products. *I updated my review n editied it bc I misread delivery as shipping time without processing* but I am putting 1 star up for znedrop from 3 to 4 bc they are definitely BETTER than autods and is cheaper for long term. in autods they charge fullfillment credit 39usd for 100 automatic order credit but in zendrop its all included in one plan but unlimited! enjoying zendrop more than autods and delivery time is FASTER than autods own sourcing supplier which has 3-5 processing days which is too loonnggg. but still 4 star bc most chinese supplier customisation bulk requirement is not beginner friendly. but I love zendrop customer service so far as they are attentive and friendly!
Reply from Zendrop2026-06-25
Thank you for taking the time to share your feedback. We completely understand your concerns regarding shipping costs to Australia, and while shipping rates can vary significantly by destination country and carrier availability. There is no information available with your review, please reach out to us at [email protected] so we can learn more about the products you're looking to sell and better understand your use case. We truly value your feedback and hope you'll give us the opportunity to continue the conversation and show how Zendrop can support your business moving forward. Shiza, Zendrop
Mariane was super helpful and addressed…
Mariane was super helpful and addressed all of my questions and concerns immediately.
Reply from Zendrop2026-06-24
Thank you so much for sharing your positive feedbackDev! We are thrilled to hear that Mariane provided such excellent support and resolved all of your questions and concerns so quickly. If you need further assistance, know that you can always send a message to [email protected] and we're available from 9 AM to 5 PM EST -Zendrop team
Misleading stock wasted my time and ad…
Misleading stock wasted my time and ad money. I imported several products (mostly from their "Amazon Products" category) and built my whole store and ad campaign around one. Every product showed "in stock" until I tried to order a sample, at which point it instantly flipped to "Out of Stock." I confirmed they were genuinely out of stock even from a logged-out browser, so it wasn't my account. There's no trustworthy real-time stock and no info on how long items have been unavailable. Worse, the plan auto-scales by how many products you link (Free 0–10, then $29/$49/$79), so you pay a monthly subscription for products you literally can't sell. The downgrade is hidden behind a toggle that's ON by default to stop you from downgrading. I lost time making product pages and ad creative for items that don't exist in stock. If you use Zendrop: do NOT advertise anything until you've successfully placed a real sample order, and avoid the "Amazon Products" listings entirely.
Reply from Zendrop2026-06-19
Hi Aleksandr, Thank you for taking the time to share your experience — we're truly sorry to hear about the frustration this caused. Discovering that products showed as "in stock" only to flip to "Out of Stock" when placing a sample order, especially after investing time building your store and running ads, is incredibly disheartening, and we completely understand your frustration. Your feedback about real-time stock accuracy and the plan downgrade process is something we take seriously. We'd love the opportunity to make this right and ensure your concerns are properly addressed, but we weren't able to locate your account without an email address. Please don't hesitate to reach out to us directly at [email protected], or feel free to drop your email here and we'll reach out to you right away. We appreciate your patience and truly want to turn this experience around for you. -Darlene, Zendrop
Exceptional Customer Support by Mariane Manila - Highly Recommend!
:) I had a wonderful experience with Zendrop support,... all thanks to Mariane Manila! I faced an accidental app billing issue on my Shopify store, Painlessfit, due to a timing gap. I was a bit stressed as a beginner, but Mariane stepped in and handled my case with absolute professionalism and empathy. She listened carefully to my situation and instantly processed a full refund of $29 back to my payment method. Her quick responses and helpful attitude saved my dropshipping journey and built my ultimate trust in Zendrop. If you ever need help, look for Mariane—she is the best! 5 stars all the way! ✨🚀
Reply from Zendrop2026-06-22
Thank you so much for your wonderful review! We're thrilled to hear that Mariane was able to assist you so effectively and turn a stressful situation into a positive experience. She truly exemplifies the level of care and professionalism we strive for at Zendrop. We'll make sure to pass along your kind words to her — she'll be delighted to know she made such a difference for you. Wishing you all the best on your dropshipping journey, and we're always here if you need us!