Zendrop (zendrop.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for the feedback, and we are sorry for the experience. We genuinely want to make this right for you. There's no email attached with your review, please reach out to us directly at [email protected] and we'll make sure your concern is handled promptly and with the care it deserves. -Shiza, Zendrop
Very disappointing experience. I was charged for a subscription renewal and then discovered that I could not cancel my membership through the platform. The cancellation option was either unavailable or inaccessible, leaving me with no clear way to stop future charges. I immediately contacted support requesting cancellation and a refund, but the entire process has been frustrating and confusing. A subscription service should make it easy for customers to manage or cancel their plans at any time. I would strongly advise anyone considering this service to carefully review the billing terms and cancellation process before subscribing. I hope Zendrop resolves this issue and improves transparency for its customers.
Hi Lihuel, Thank you for sharing this, and I sincerely apologize for the experience. Being charged for a renewal and then finding no clear way to cancel is deeply frustrating, and I completely understand why that would shake your confidence in us. We genuinely want to make this right for you. I did attempt to look into your account on our end, but I wasn't able to confirm it without an email address or account details on file. I found one but for security purposes, I can't mention the email address here to confirm so please don't hesitate to reach out to us directly at [email protected] with your account information, and we'll make sure your concern is handled promptly and with the care it deserves. We appreciate you taking the time to leave this feedback — it helps us do better, and we hope to have the chance to turn this experience around for you. -Darlene, Zendrop
Team Member Nyka's advice regarding the logistics of order fulfillment was invaluable. She clearly explained the key issues, strengthened my onboarding experience with helpful supplemental articles, and provided a practical, real-world scenario that will assist with future orders. Her knowledge, professionalism, and willingness to ensure I fully understood the process were excellent. Highly recommended.
Thank you for your kind words and thoughtful feedback! We're delighted to hear that Nyka was able to provide valuable guidance and make your onboarding experience smoother. We truly appreciate your support and look forward to being part of your continued success.
Nyka did a great job assisting me, I am very pleased with her quick solution. Thank you!
So glad Nyka was able to help you out quickly! It means a lot to hear that you had such a positive experience with her. We'll be sure to pass along your kind words. - The Zendrop Team
The Lucas Robert custom graphPIC design the future.
So glad you're enjoying the experience, Lucas! We appreciate you taking the time to share your thoughts, and we're happy to have you with us. - The Zendrop Team
Nina is amazing! Great support!!
Nina is truly one of a kind, and it's so great to hear she came through for you! We'll make sure she knows you said so. - The Zendrop Team
When I was having technical problems in my store, Jemima was so helpful. She was very kind and understanding. The entire Zendrop team is very helpful. They make dropshipping easy and they are always there to lend a helping hand. Thanks so much, Jemima.
Hearing that Jemima made such a difference when you hit those technical snags genuinely makes our day. She's a wonderful part of the team, and we'll be sure to pass along your kind words to her. We're so glad you're in good hands with Zendrop! - The Zendrop Team
I had a great chat with the support team, they were really patient and helpful to guide me. 10/10 service
Thank you so much for the kind words, Casper! We're thrilled to hear that our support team was patient and helpful in guiding you. Providing a great experience is what we strive for, and it's wonderful to know we hit the mark for you. We truly appreciate your 10/10 rating and your continued support. Don't hesitate to reach out anytime — we're always here to help!
I've tried using this company but the products that I tried sourcing was either never available or was to expensive. I've been trying to cancel for two months. No contact number or email provided. Just an AI bot. Update..Since writing my review, I was contacted immediately and my issue was resolved.
We're truly sorry to hear about your experience. We'd love to personally step in, investigate your account, and make sure this gets resolved the right way. Please share your email address here, or feel free to reach out to us directly at [email protected] so we can get this sorted for you right away. - Darlene, Zendrop
I signed up for their free trial, on the same day I realized that it's not what I was looking for, tried to reach out via email and WhatsApp phone # from the # I suppose it, or they are from Israel, got a reply once to convince me to keep the subscription after I said no, but they never replied. Rather than getting a refund, I was charged again for next month, and I am now disputing it with CC and PayPal. Totally phatic, unprofessional scammer's attitude.
Hi Mohammed, we're sorry to hear about your experience. We investigated your review but were unable to locate an account because no email address was provided. We'd also like to clarify that we do not offer WhatsApp support; our support channels are email and live chat only. Please contact us directly with your account email at [email protected]. Once we receive that information, we'll be happy to investigate your concerns thoroughly and work toward a resolution. We look forward to hearing from you. Shiza, Zendrop
Actually nothing went wrong it's actually the best site for beginners and everything
Thank you for your feedback! We're glad to hear you've had a positive experience and found the platform helpful for beginners. We'd love to learn more about your experience and any suggestions you may have. Please feel free to reach out to us at [email protected]—we'd be happy to hear from you.
We had a very positive experience with Zendrop Support. Special thanks to Nyka Magpantay for the professionalism, patience, and transparency throughout the entire process. Every question was answered clearly, and the issue was handled respectfully and efficiently. What stood out the most was the quality of communication and the willingness to genuinely help rather than sending generic automated responses. Even during a billing/refund discussion, the Zendrop team remained professional and solution-oriented, which left a strong positive impression on our company. This experience showed us that Zendrop can be a reliable long-term partner for scaling ecommerce brands. Thank you again to Nyka and the Zendrop Support team. — Dostonbek Usmonov Founder & CEO, AZADA BEAUTY LTD
Thank you so much for your kind words, Dostonbek! We're delighted to hear that you had such a positive experience with our support team. We'll be sure to share your feedback with Nyka, who will be thrilled to know their professionalism and dedication made a difference. We truly appreciate your trust in Zendrop and look forward to supporting AZADA BEAUTY LTD as you continue to grow and scale your business. Thank you for being part of the Zendrop community!
Didnt try to give them a chance, they might fulfill well, but their principles are terrible. They advertise a 7 day free trial, fine by me, let's try it.. I noticed they charge immediately. the funny thing is that they only allow refunds up to 5 days after the charging date, therefore if you don't notice the charge, you're going to be charged 70 dollars for a free trial... Completely crazy. I don't trust this company
Hi, Tom! Thank you for sharing your experience, and we sincerely apologize for the frustration and confusion this has caused - this is absolutely not the experience we want for our customers. We'd love the opportunity to investigate your account and make this right, and I have responded to the email you sent. I'm looking forward to hearing back from you soon. -Darlene, Zendrop
Helpful, reliable, fast.
Thank you so much for your kind words, Tamara! We're thrilled to hear that you found our service helpful, reliable, and fast that's exactly what we strive for every day. It means the world to us to know we're making a positive impact on your experience. We look forward to continuing to support you on your journey! -The Zendrop Team
Great support experience with Zendrop. Nyka was very helpful, professional, and always kept us updated throughout the entire process. She followed up on delayed orders, provided clear communication, and helped resolve every situation quickly and kindly. We really appreciate the assistance and customer support provided. Thank you!
Thank you so much for your kind words! We're thrilled to hear that Nyka provided you with such a professional and attentive support experience. She truly goes above and beyond to ensure every customer feels heard and well taken care of. It's wonderful to know that her follow-ups and clear communication made a difference during the process. We'll be sure to pass along your appreciation to her — it means the world to our team! - The Zendrop Team
Scammers that take your money with that threshold and you can’t cancel it even if you delete zendrop
Thanks for sharing your feedback. We understand your concern and want to help get this resolved for you. You can definitely cancel your subscription, and we'd like to look into what happened here. Please reach out to [email protected] or send us your account details through this platform so we can assist further. Shiza Zendrop Team
Thank you so much for your kind words, Aysha! We're thrilled to hear that our team was swift in their responses. Providing timely and efficient support is something we truly care about, and it's wonderful to know we delivered that for you. We appreciate you taking the time to share your experience!
Mariane and Tessa were super helpful, professional and guided me all the way till the end. Very efficient service. Thanks 😊
Thank you so much for your wonderful review, Islam! We're thrilled to hear that Mariane and Tessa provided you with such excellent support — professional, helpful, and efficient from start to finish. We'll make sure to pass along your kind words to them. It's feedback like yours that motivates our team to keep delivering the best experience possible. We look forward to continuing to support you! 😊
Mariane was perfect, she helped me and solved my problem with the plan acceptance. I'm very happy and eager to see results. Thank you so much!
Thank you so much for your wonderful feedback, Denner! We're thrilled to hear that Mariane was able to assist you and resolve the plan acceptance issue. Your satisfaction means a lot to us, and we're excited to see the results together. Please don't hesitate to reach out if you need anything else!
Really nice person thank you for the help there
Thank you for your review. We are happy to hear that you had a positive experience. Your feedback means a lot to us and motivates our team to keep improving. We truly appreciate your support and look forward to serving you again.
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