Zendrop

I’ve been receiving repeated emails…

I’ve been receiving repeated emails from Zendrop regarding the same issue, even after I have already addressed it with their support team (including Darlene). Unfortunately, nothing has been resolved, and the emails continue without any new or useful information. This has been very frustrating, as there seems to be no proper response or understanding of the concern. The repeated, automated communication without resolution makes the support experience feel ineffective. Based on this experience, I would not recommend Zendrop, as the support does not adequately address customer requirements.

New to dropshipping ?

I set up a store on Shopify with people called EcomSites Design. This cost $20 and was supposed to be ready to sell the products they added. It wasn’t ! After I added the Zendrop app I discovered ready to sell products, so used these instead. Then there were complications which caused all products to show “out of stock”. Zendrop email support was very quick and helpful - first through their AI agent - and later from their support team. They told me what to check comprehensively. They pointed me in the right direction to solve the problems on my Shopify store. So if you are new to drop shipping like me, it’s worth adding the Zendrop app and taking out a subscription - then you can fill your store with products you can see on their site, make sure your store works, and start driving traffic to your store.

I’m quite frustrated with the repeated…

I’m quite frustrated with the repeated messages I’ve been receiving. The same content is being sent over and over again, which is not helpful. Please stop sending duplicate emails and ensure this issue is addressed. Your current automated system is not functioning properly and is creating a poor experience. Resolve this problem of your auto-messaging by AI. Kindly resolve this at the earliest.

Great customer service

Great customer service. I had a free year through a third party program, and wasn't aware that it would renew automatically. Mariane from the support team was very friendly and understanding refunded me without hesitation.

Best custumer service

Best custumer service. They help me solve my problem in minutes

So many fake reviews

So many fake reviews, if you sign up for the "7 Day free trial" you will be charged their plus fee $49 and its hard to get a refund. don't believe all the fake reviews here! paid for by zendrop

By far the best customer service I’ve…

By far the best customer service I’ve ever experienced. They solved my issue in 3 minutes and was easy all the way. Super cool team and seems like a very interesting project just haven’t had the time to delve deep into it. Professionals for real. All companies in the world should work the same as Zendrop honestly life would be easier .

The communication was great and the…

The communication was great and the team was always able to help me in a timely manner

GOAT

So far, the best customer service in online commerce

Store set up and Subscription issues…

Store set up and Subscription issues resolved propmptly. Totally satisfied with the customer service and 100% recommend others to do business with Zendrop.

Very fast service and prompt responses

I’m giving 5 stars because of the great…

I’m giving 5 stars because of the great costumer service I couldn’t focus on building my store duo to some personal issues and I forgot to cancel my membership then I was charged. When i contacted their support they were absolutely helpful I literally got a response in less than 5 minutes and they refunded me straight away I will definitely use their service again when im ready

Great service

Great service, and very helpful. I asked for a refund, and got it immediately

The support team was very helpful and…

The support team was very helpful and professional. They understood my situation clearly and assisted me in resolving the issue smoothly. I appreciate the quick response and support

I would like to give a shout-out to…

I would like to give a shout-out to Marianne Manila of the support group at Zendrop. She excelled at all aspects of her position. She was very pleasant, thorough and responded right away. She is a gem and gives me a very favourable view of Zendrop.

Customer service is fantastic

Customer service is fantastic, extremely helpful and resolved my issue quickly.

Perfect Customer Service

Agent was patient and extremely understanding and thorough...I got All Of my questions answered. I now have the confidence needed to successfully run my Shopify store!

Nyka was so helpful

Nyka was so helpful, she followed through many times and was able to help me with the refund for my charges.

I didn't get to use this service but it's so difficult to unsubscribe

I didn't get to use this service and was charged $39 because I didn't unsubscribe before the 7-day trial period was over. Well, I did try to unsubscribe but either by design or negligence, the company made it almost impossible to unsubscribe. I still have not found a number or email to reach customer support to make sure I'm totally unsubscribed and to request my $39 back. That's ridiculous. Update: 04/07/2026. Zendrop reached out to me and immediately fixed the issue I'm having. My refund has been processed and my subscription totally canceled. I think Zendrop should still make it easier to cancel subscriptions by either providing a button to click and unsubscribe, or provide a customer support email address or phone number. But I like the speed with which I was attended to.

I have had a horrendous experience with…

I have had a horrendous experience with Zendrop over the past 14 months. Here’s why: 1) They disconnect listings/items that you will painstakingly go through the process of sourcing through them without notifying you. 2) Do not fulfill orders completely with no notification! 3) They have AI chat bots giving incorrect information and even sending emails for them that are not relevant to your inquiry and problem. 4) They have reduced “human” service to 9-5est, not 24/7 as they advertise. 5) I had orders placed in my store after 1 year building it and they could fulfill only 2 products of the order! 6) All my private listings (sourced items) were deleted with no notice - so unprofessional. Zero updates on suppliers no longer offering products in your store. You’ll find out through customer orders only that there is no stock. Nightmare! 7) I did the entire Zendrop academy course list and 15+ coaching calls - they are teaching SINGLE product dropshipping via Shrine template (and POD) - Not stores with a variety of dropshipping products. 8) They removed the bundle feature without notification a year ago, the purpose of me choosing them over competitors. 9) I basically wasted a year of my life setting up a Shopify store, going through their content, sourcing through them, creating product ads, educating myself on their learning platform, just to be given incorrect info from AI robots who were kind of gaslighting me with incorrect instructions when I had serious issues. I have email threads with 10 messages with AI bots without resolution. 10) They removed my “promotional” credits with no notice. You may be asking yourself - Why do they have so many positive reviews? 11) Because EVERY single customer service interaction they send a link to this Trustpilot page asking for a positive review - that’s why - most likely from excited beginners who haven’t b experienced their actual service yet. 12) The packing on my sample order was a plastic sheet wrapped with clear tape, looked like a trash ball, not appropriate business. 13) The “custom printed branding card” was the worst print job I’ve ever seen - mine was black and white text and still pixelated and blurry (I used their text field, not an uploaded image). It wasn’t even cut properly, the dotted cut lines were visible. If you are a beginner, save your time unless you are doing a viral, one product only dropshipping model. Consider yourself warned. If you do choose to move forward, lower your expectations and have a backup plan if the store doesn’t work due to Zendrop’s lack of organized, internal order fulfillment logistics. I find Zendrop to have false marketing promises, customer service from AI robots that is beyond frustrating. For me, investing a year of my free time building a lifestyle store through Zendrop was super devastating for all the reasons above. This is the first negative review I have written in my life. I prefer to forget and move on from disappointing service experiences. This was written to protect good hearted, visionary entrepreneurs like me who may believe Zendrop’s marketing promises and find themselves empty handed, devastated.