Zendrop

The service is incredible

The service is incredible. Mariane helped me directly with all my problems!

Very good and fast support

Created account to check out the features and options on Feb 08, 2026. Looked around for 2 days and did not find it useful for my needs, but had contact with support, Molly, Shiza super fast answers! Did not filled my needs, but is worth a try.

Be careful

Be careful! Over a month ago I closed all my zendrop and Shopify accounts, zendrop are still trying to charge me but cannot tell me what for, even though zendrop appears on the bank transaction they are blaming it all on Shopify, customer services is useless -92 emails later and all I get is let them take the payments and they will refund me but they still cannot tell me what the payment is for! The last email said there is nothing they can do to stop the payments I need to contact the bank to block them! I find this very worrying!

Great experience

I had a great customer experience with Jobelle, she replied very fast and took care of everything I needed. Recommended.

I had the best experience with Shiza

I have had Zendrop for 3 years now, I had a concern about their new pricing model. I recently had the pleasure of interacting with Shiza, a customer service agent at ZenDrop, and I must say, the experience was truly exceptional. Shiza possesses outstanding listening skills, demonstrating a genuine attentiveness to every issue I raised regarding ZenDrop. What impressed me most was her ability not only to formulate an effective plan to address my concerns but also to provide additional, valuable advice that I hadn't even considered. Shiza's professionalism and intelligence were evident throughout our conversation. She also shared some insights into her background, which further solidified my confidence in both her and ZenDrop as a company. As a business owner managing two companies, I deeply value productive and efficient interactions. This call with Shiza was undoubtedly one of the most productive I've had so far in 2026. My overall experience with ZenDrop has consistently been positive, and I consider them to be one of the best companies I've had the pleasure of working with. Shiza's dedication to customer satisfaction is a testament to ZenDrop's commitment to excellence. I highly recommend their services and commend Shiza for her outstanding service. I encourage everyone who has any concerns to speak to Zendrop directly as customer service agents are extremely professional knowledgable and friendly,

I want to cancel l didn't open this…

I want to cancel l didn't open this account

Easy to Integrate & Manage with Great Support

Overall very easy to integrate and manage our products. Customer service has always been there when we had questions or needed help even with our toughest issues and always able to quickly resolve whatever we throw at them. Definitely recommend especially for testing potential products and then scale when you find the right ones for your customers without needing to sit on inventory and uncertainty.

I had an issue with billing and it issue received was…

I had an issue with billing and it was resolved within 24 hrs. Thanks to Nyka

Professional, accurate and extremely efficient!

Nyka joined my conversation within literally 2mins. She was professional, accurate and extremely efficient in solving one issue for me and guiding me step by step, including screenshots where needed to help me solve the other issue. Customer service at Zendrop is second to none and based on my experience, I would recommend Zendrop as a fulfilment centre for anyone setting up a Shopify store. Thanks Nyka Thanks Zendrop Dan

Service was great

Service was great, Nyka was a nice lady that helped me with a refund on the service I forgot to cancel! Will be using them in the future again!

Wonderful customer service kind and…

Wonderful customer service kind and understanding and always try to understand or put themselves in the customers point of view

10/10 customer service

The customer service is impeccable. I had an inquiry late at night and they were able to solve that for me in a matter of a couple hours (mostly because of my own silly questions did it take that long even). They never made me feel stupid for asking questions that had a simple answer.

Great Support & Easy to Use

I’ve been blown away by how easy Zendrop is to work with. Their US-based customer support team actually responds quickly and knows what they’re talking about. Setting up products, managing orders, and keeping track of shipping is simple. The custom branding options are a huge bonus for building trust with my customers. Couldn’t be happier!

The service was fantastic

The service was fantastic. I made a mistake and support responded almost instantly. They were a great help. Thank you! 10/10

Great customer service

Impossible to get customer support

I want to love Zendrop soooo badly but it's impossible to get ahold of customer support! There is no "contact" section on their website or even in their "help" section. It does state that you can chat with a live agent "in app" but there does not appear to be an app in the App Store. It seems the only way you can install the Zendrop app is through Shopify, but I don't have a Shopify store - I'm using Zendrop for TikTok Shop. I'll be happy to change this rating if they provide a way to get help but, as of now, I have a customer who isn't being mailed their product and no way of getting help to fix the issue.

I'm new to Zendrop and haven't started…

I'm new to Zendrop and haven't started using their products yet, but I wanted to share my experience with their team so far. The support staff has been responsive and helpful during my initial setup. They've been professional and quick to answer my questions. Looking forward to working with them as I grow my business. Will update this review once I've had more experience with their product sourcing and fulfillment services.

Repeated Unauthorized Charges

Repeated Unauthorized Charges – Avoid Zendrop I started a yearly subscription with Zendrop in January 2024 and canceled it shortly afterward. Over a year later, on March 19, 2025, I was charged $79 out of nowhere for a subscription I never authorized. After contacting support, I received written confirmation on April 9 that my subscription was canceled and no further charges would occur. Yet April 10 I was charged again, and May 10 another $79 appeared—showing that new subscriptions were apparently created on my behalf without my consent. Zendrop repeatedly uses a “5-day refund window” scam: they delay responding to refund requests intentionally, then claim you’re “too late,” even when you reply within a day. This is clearly a pattern of unauthorized billing, manipulation of refund windows, and refusal to honor written cancellation agreements. I never reactivated any subscription, and my account was supposed to be deleted. Despite repeated attempts to resolve this, Zendrop has continued to charge my account, leaving me with hundreds of dollars lost. My bank was unable to help. Bottom line: Zendrop’s billing practices are deceptive, manipulative, and untrustworthy. If you value your money and sanity, avoid this company—they will continue charging you even after cancellation and use every loophole to deny refunds.

Mariane an excelente executive

Mariane an excelente executive. Congratulation!

Do not use Zendrop for sourcing – My honest experience since Nov 2025

Do not use this for sourcing – My honest experience since Nov 2025 I have been using Zendrop since November 1st, 2025, and I want to share my experience to warn other ecommerce beginners. I purchased the "Plus" plan for $100 during a Black Friday sale, but even at that discount, I feel ripped off. Here is my timeline using their "Sourcing Request" feature for four different products: 1st Product (Massager Wand): A few days after they sourced this for me, they contacted me to say it was out of stock and offered a lower-quality substitute, forcing me to change products. Later, when I received my first order on Dec 23, 2025, it sat "In Review" for 8 days because they were out of stock of the gift bag I had sourced. They never emailed to notify me; I only found out because I checked. It took an additional 3 business days (in total 13 days) just to ship after that. 2nd Product: I ran ads for two days before they randomly increased the price. Their explanation was that "supply and demand cause prices to fluctuate." Isn't the entire job of a sourcing agent to confirm pricing with a supplier before giving me a quote? 3rd Product: They provided a random bundle I didn't ask for. After I sold just one unit, they nearly doubled the COGS immediately—raising the price from around $33 to $64.88 making its impossible to continue selling. 4th Product: They sent me the completely wrong product attached to an email claiming, "Our team worked hard and found this product from verified suppliers." The sourcing feature is a joke. I finally requested a refund for my subscription. Since it had been over a month, they denied it (I had only used about $9 in credits). My advice to newbies: Don't make my mistake. Do not listen to the YouTubers who are affiliates for this app. I am accepting my $100 loss as a lesson to be more careful when choosing suppliers, but I will not be using Zendrop again. 0/5 stars edit: I am updating my review to 3 stars specifically because of the support I received from Darlene. She was incredibly helpful, fast, and went out of her way to fix a complicated order issue and cover the cost difference. However, I cannot honestly give 5 stars yet because the Zendrop platform itself still caused me significant frustration with cancelled orders and fluctuated price. While the support agent (Darlene) is fantastic, the system reliability needs to match her level of service. I will be happy to improve my rating in the future if I see the my experience with the platform run more smoothly over time.