Zendrop (zendrop.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
they charged me with out me even knowing and i tried deactivating my account and there ai support team wouldnt let me do that they kept repeating there same email
Thank you for sharing your feedback. We are sorry to hear about your experience. Unfortunately, we’re unable to view your email address from this review. Please contact us at [email protected] and we’ll be happy to assist further.
I first struggled with the payment issues as I was charged mistakely while beeing in the free trial period, whe I contacted the team, they took care of it.
We’re really sorry to hear about your experience, this is not the experience we aim to provide. Our team has already reached out to you directly to help resolve your case and assist further, and we’re committed to working with you to address this properly and ensure a better experience moving forward.
I have a subscription with Zendrop in connection with Shopify. I have tried to cancel it, but their customer service is literally the worst I have ever experienced. At this point, I have exchanged around 20 emails back and forth. The person assisting me is named Tessa, and she is really unable to provide proper customer service. Additionally, I have asked for a refund, as I was charged €43 for something I have not used at all and will not be using, but once again there is no help to be found. This has been a very disappointing experience with your company. I can’t even get confirmation that my subscription has been cancelled, even though I have explicitly asked for it.
Thank you for sharing your feedback. We’re sorry to hear about your experience, this isn’t the level of service we strive for; unfortunately, we can’t see your email address from this review, can you please reach out to us at [email protected] ? We’ll look into this matter and assist you further.
AN EXCELLENT COMPANY with DEDICATED AMBASSADORS ALL SERVING CLIENTS WHOLEHEARTEDLY
Thank you so much for the amazing feedback! We truly appreciate your kind words and are proud of our dedicated ambassadors who always strive to support our clients wholeheartedly. We’re always here to help whenever you need assistance.
Thank you for sharing! We’re excited to be part of your new adventure and are always here to support you every step of the way.
I was new to the site and didn’t understand it. They refunded me no problem and were very helpful. Might use them again in the future
We really appreciate you sharing your experience! We’re glad our team was able to help and make the refund process easy for you. If you decide to use the platform again in the future, we’ll be more than happy to assist you every step of the way.
Very helpful and supportive team, excellent and trusted tools and secured payment methods
Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear you find our team helpful and supportive. We’re always here to assist you whenever you need us.
Zendrop had changed life of many people through there drop shipping services they are highly recommended for every beginner please check it out
Thank you for your kind words! We’re thrilled to hear that Zendrop has made a positive impact. We appreciate your recommendation and are excited to continue supporting beginners on their dropshipping journey!
i didint use the zendrop at all basically and forgot about it until i went to the support to get a refund they were nice and calm about my situation i was in
Thank you for sharing your experience! We’re glad our support team could assist you and make the refund process smooth. We appreciate your kind words and hope to serve you again in the future!
Thank you for your feedback! We’re glad you found the communication clear and the information helpful. We wish you continued success!
Thank you so much for your kind words! We’re glad you had a positive experience. We wish you all the best for your store!
SCAM NEED A REFUND, CANT SOURCE PRODUCTS STILL CHARGE YOU
We’re very sorry to hear about this experience — it’s certainly not the outcome we want for our users. We understand how frustrating it is to be charged without being able to source products as expected. We want to help you resolve this immediately. Please contact us directly at [email protected] so our team can review your account and assist you with a refund or any other necessary support.
DO NOT USE THIS COMPANY!!!! Horrible company don't use them this crap "business" offered me a free trial for 7 days i looked around there site, and started feeling like it was a lot like shopify, and i hate shopify. They are always charging you without being transparent but this seemed a lot like that so 3 hours after getting a free trial i was looking to unsubscribe first offer was given after i requested to unsuiscribe first was 50%off i said no i just want to unsubscribe then they offered a free month so i was like ok ill try it, and not 5 min..,. later my account was alerted to a s79.00 charge!! so, i start looking for the unsubscribe button, and a contact us page. found nothing, no phone number, no email, nothing just discord that doesn't go anywhere, and a fb page you cant leave a comment on. so i get to IG and there is a email address i use that and i still haven't found the unsubscribe button or a freaking person to talk to. do not use this company you'll get ripped off and have no one to contact to
We’re genuinely sorry for the experience you described. We understand how frustrating and stressful this must have been. The confusion around the trial, the unexpected charge, and the difficulty finding support are all unacceptable, and we want to help resolve this as quickly as possible. We’d really like to review what happened with the trial, the charge, and your cancellation request so we can make things right. Since no contact information was provided, please reach out to us directly at [email protected] — our team will prioritize your case and help you resolve this promptly. Thank you for bringing this to our attention, and again, we’re very sorry for the trouble this caused.
mariane was great always got an aswer back in 24-28 hours more or less and was able to get some good significant adaaptations to product added
Thank you so much for your feedback! We’re really glad to hear that Mariane was able to assist you and provide timely responses. It’s great to know she helped you make meaningful product adaptations. We truly appreciate your kind words, and please remember - we’re always here to assist you whenever you need anything.
The customer support team is truly outstanding. They’re always willing to go the extra mile and make sure every question is answered with care and clarity. It’s rare to find support this responsive, friendly, and genuinely committed to helping. Jo, Mariane, Nyka or anyone else on the team I might forget. Overall, an exceptional experience every time I reach out!
Thank you so much for your wonderful feedback! We’re truly grateful for your kind words. It means a lot to hear that our support team - Jo, Mariane, Nyka, and everyone else - has been able to provide the care, clarity, and responsiveness you deserve. We’re always here to go the extra mile for you, and we appreciate you taking the time to share your experience with us. If you ever need anything, don’t hesitate to reach out!
Absolute disaster of a customer service. They said “You will only pay after choosing a plan” and then proceeded to automatically choose a plan for me and charge me without my knowledge. It takes them a long time to respond and thanks to them I got nothing to eat. Thank you for ruining a broke student :)
We’re truly sorry to hear about this experience - it’s absolutely not the way things should happen, and we understand how upsetting and stressful this must be, especially as a student. We’d really like to look into what happened with the plan selection and the charge so we can fix this for you as quickly as possible. Since there’s no contact information provided, please reach out to us at [email protected] so we can assist you directly and make this right.
Big shout out to this company for being on top of it and truly about customer satisfaction. And thank you Shiza for your help in a well timely manner to make sure customers get their prints correctly and in a timely fashion. You all are a excellent company and would give 10 stars if I could thank you 🙏
Thank you so much for your amazing feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience. Shiza will be so happy to know her support made a positive impact. We're always here to assist you and ensure you continue receiving the best service possible.
nina was so nice and really helped me out with my issue. Thank u so much.
Thank you so much for your kind words! We’re thrilled to hear that Nina was able to assist you and make your experience a positive one. We truly value you as part of the Zendrop community and wish you continued success in everything you’re building.
We sincerely apologize for the negative experience you've had. Please reach out to us at [email protected], so we can learn more about your experience and work on improving our service. We value your feedback and believe there are always ways to improve.
NYKA Attended to me and helped me solved all my problems. She is amazing Thank you so much Nyka✨
Thank you for your feedback. We are so glad to hear that our support was able to help you especially Nyka. We wish you all the best!
202 reviews matching