Zendrop

It was great!

simply the best

simply the best, and nina is great.

Great technical support helped me deal…

Great technical support helped me deal with issues i ran into.

wrongful billing

they advertise a 7 day free trial yet charge you as soon as you sign up. the website is a scam beware

Help

Help Mariane helped me and it was amazing she asked all what i needed and thanks to her i resolved the problem

Amazing Client Support

The Zendrop support network is competent, quick, and understanding. Very great stuff

Mariane in customer service was…

Mariane in customer service was absolutely amazing! She was patient with me and so kind. The best part is I didn't even reach out to customer service except through the AI bot Tess, which the advice it gave was not helpful. Mariane reached out to me regarding the conversation and helped me work through the issues with things I just had no idea I should try. She was incredible and I am grateful for her help and support. Way to go Zendrop, you are winning back my confidence in your company.

$118 AUD down the drain for no reason

Me and my friends owned a shopify store togethor and we all thought of deactivating the store because werent bothered to dropship, as i was deactivating my store one of my friends downloaded zendrop using MY credit card without telling me because he wanted to continue trying to dropship using my account even though i had already told him i was deactivating the store, he didnt know it would take $118 of my card so he downloaded it and when i found out my money had been taken by zendrop even though ive already deactivated my account meaning i cant even use zendrop at all, i was furious and asked zendrop for a refund but they are taking far longer than expected to reply, they told me it would take a day to review my account and decide whether to give me a refund which i SHOULD be getting a refund. Give me my money back because its not fair someones money is taken even though they just deactivated their account!

I had a very disappointing experience…

I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.

MARIANE

MARIANE, this girl is a true GODSEND. My store was so messed up , it was pitiful. Mariane stuck with me for a better part of 3+ DAYS!! helping me with things that was WAY OVER MY Head. She NEVER gave up on me, I got my store straightened out so I could finally Open the Store. She is a wonderful person. If this world had more of her, we'd be in a great world. period.

I have found Shawn is fantastic to deal…

I have found Shawn is fantastic to deal with whenever I have had an issue with a product etc. He is prompt, courteous and really listens to solve the issue at hand.

average service for sourcing your…

really better service for sourcing your products. but some times they are not shipping for remote areas and cancelling the order. so pls be sure not to give the address as remote. average experience for customer support.

Quick support and helpful assistant

I got so much support from Mariane during my refund process! She clearly understood my point and responded promptly🌷

Repeated charges after cancellation

I canceled my Zendrop subscription, but the charges continued. This has happened multiple times over the past year. Each time I contacted support, I was told the subscription was canceled, yet billing eventually resumed again. Most recently, Zendrop claimed the subscription was “reactivated” on December 23rd, but they were unable to provide login verification, IP address data, or any proof showing that I personally reactivated the subscription. They only provided an internal timestamp showing when their system recorded the change. After several emails back and forth, they finally canceled the subscription again and deactivated the account entirely. However, this situation has required multiple rounds of contacting support just to stop charges that should not have resumed in the first place. The support team was polite, but the billing system and subscription controls clearly need improvement. Customers should not have to repeatedly deal with unexpected reactivations or ongoing charges after canceling a subscription. I would strongly recommend carefully monitoring your billing if you use this service.

Think Twice Before Using Zendrop as Your Supplier

I am currently on Zendrop’s Private Agent plan, which is their highest plan and supposedly the one that provides the best service and support. Unfortunately, my experience has been the complete opposite. I strongly recommend that anyone considering Zendrop as a supplier think twice before using them. In my experience, Zendrop should be your last option, not your first. Before working with them, try to find a supplier who is more responsible, values your business, and can actually fulfill orders on time. I have had several bad experiences with Zendrop over time. One of the worst situations caused multiple disputes on my Stripe account because orders were delayed or not fulfilled properly. Those disputes eventually caused my Stripe account to be restricted permanently, and I was never able to reinstate it. After months of dealing with that damage, I had to move to a completely new payment provider. Despite that experience, I decided to give Zendrop another chance because I thought maybe they had improved their service. Unfortunately, the same problems are happening again. For my most recent orders, it has been more than one month since I submitted an order for fulfillment, and the product is still not shipped to my customer. During this entire time, Zendrop keeps replying with the same generic message: “We understand your frustration, we will investigate, and we will contact our China supplier to ship the product with express shipping as soon as possible.” Yet nothing actually happens. Now, after all this waiting, their only solution is to refund the order. But they are only willing to refund the amount I paid to Zendrop, not the full amount that I will have to refund to my customer. This is unacceptable. When we make sales, they do not come easily. We spend money on Facebook advertising and other expenses to generate those orders. When we choose Zendrop as our supplier and pay them to fulfill the order, they are responsible for delivering the product to the customer. If they fail to ship the product after more than a month, that is clearly their responsibility. If Zendrop had been honest from the beginning and said they could not fulfill the order, I would have simply used another supplier and avoided losing money. Instead, I now have to refund the customer and absorb the loss, even though the failure was entirely on Zendrop’s side. What makes this even more frustrating is that even on the Private Agent plan, the only response I get from my “private agent” is: “You can refund your customer and we will refund the amount you paid to Zendrop.” So I am expected to lose the money spent on ads and the full order value simply because Zendrop could not ship the product. They also keep blaming the delay on the one-week holiday in China, but that excuse does not make sense. My order was submitted one week before the holidays, and now it has been more than 20 days after the holidays ended, yet the order is still not shipped. Because of these repeated problems, I feel it is important to warn other store owners: be very careful before choosing Zendrop as your supplier. My experience has been extremely frustrating, costly, and damaging to my business.

Very polite support

If you are looking for an all-in-one partner, Zendrop is one of the good options. They do not have every product and they cannot guarantee they can always source the same products (which is understandable). However, they have very good support. I was helped very well by Mariane, so compliments to the support team.

She was extremely profissional and…

She was extremely profissional and helpful. Very punctual and friendly. Solved my problem and cleared my doubts

Mariane was so helpful and made sure to…

Mariane was so helpful and made sure to follow up my queries as soon as possible. She was super great and can't wait to work with her again.

It is my first time in dropship space…

It is my first time in Dropship space and also with Zendrop , but it exciting to use zendrop.so i did not start selling yet but i can say the Zendrop support team is very friendly and they cover every Qu.

zendrop support is gone

zendrop support is gone. it used to be number one. but now you have to wait days and nights to Get their attention to solve a problem. very unfortunate leaving this app. their service suppose to get better but it got worse.