ZenMarket

Thank you for your review! We're happy to hear the communication and website were good and easy to understand - thanks for choosing us and we look forward to helping you again in the future. Sincerely, the ZenMarket team

Thank you for your review! Glad to hear you were satisfied with the service and speed - thanks for choosing us! Sincerely, the ZenMarket team

Hi RC, Thank you for sharing your feedback. We're sorry to hear that the shipping costs and available shipping options were not what you expected. We understand how frustrating it can be to base a purchase decision on a particular shipping method, only to find that it is unavailable for your package or destination. Because the final size and weight of a package can only be confirmed once items arrive at our warehouse, exact international shipping costs are not always available in advance. To help customers estimate costs before purchasing, we provide a shipping calculator that can be used to calculate approximate international shipping fees based on a package's estimated weight and dimensions. We appreciate your comments and will continue working to improve information around shipping options and costs. Best regards, ZenMarket

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear that the overall cost structure wasn't what you expected. As a proxy shopping service, purchases typically involve several separate charges, including the item cost, domestic shipping within Japan (if applicable), international shipping, and any payment processing or currency conversion fees charged by payment providers. We understand that these costs can add up, particularly for lower-value items, and that this may affect whether the service feels worthwhile for individual purchases. We appreciate your comments regarding transparency, as helping customers understand the full cost breakdown before committing to a purchase is important to us. Thank you again for giving our service a try and for sharing your experience. Your feedback helps us identify areas where we can continue improving the customer journey. Best regards, ZenMarket

Thank you for your review ! We're glad to hear you were satisfied with the process and our service. We look forward to assisting you again in the future! Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear you were happy with the service and that we could help you get the items you wanted. Thanks for choosing us! Sincerely, the ZenMarket team

Thank you for your review! We're glad to hear you were satisfied with our service and that the website was easy to use. Thanks for choosing us - we look forward to assisting you again in the future! Sincerely, the ZenMarket team

Hi Danny, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the shipping cost. International shipping fees are determined by factors such as package weight, dimensions, destination country, and the shipping method selected. Unfortunately, these costs are largely set by the shipping carriers themselves. To help customers plan ahead, we offer a shipping calculator that can be used to estimate shipping costs and compare available shipping methods before making a purchase. This can help you find the option that best suits your budget and delivery preferences. Thank you again for your review. We appreciate your feedback and will continue looking for ways to improve our service. Best regards,

Thank you for choosing us! We're glad we could help you get the items you wanted, and looking forward to assisting you in the future. Sincerely, the ZenMarket team

Hi Benoy, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the outcome of this purchase. We understand how frustrating it can be when an item does not meet expectations after delivery. In this case, the seller's listing stated that the item was confirmed to be operational at the time of listing, but was being sold as-is due to its condition and storage history. Under these terms, the seller does not accept responsibility for issues that arise after the purchase has been completed. As a proxy purchasing service, we are unfortunately bound by the conditions set by the seller and are unable to provide guarantees beyond those offered in the original listing. We understand that this may not be the outcome you were hoping for, and we appreciate your understanding of the limitations involved when purchasing second-hand items through Japanese marketplaces. Thank you again for your feedback. Best regards, The ZenMarket Team

Hi Andi, Thank you for your review and for trusting ZenMarket for the past 10 years. We're delighted to hear that you've found our service reliable over such a long period. We also appreciate your honest feedback regarding deposit fees and purchase speed. We understand how stressful it can be when you're waiting for a time-sensitive item to be purchased, especially when stock is limited. While our team works to process orders as quickly as possible, factors such as store operating hours, item verification, and order volume can sometimes result in delays. We know this isn't ideal, and we're continuously working to improve our processing times wherever possible. Thank you again for your long-term support and for sharing your experience with us. Feedback like yours helps us identify areas where we can improve and provide a better service for all customers. Best regards, The ZenMarket Team

Thank you for your review and support over the years ! We're glad to hear you are happy with our service and communication, and that we can help you get the items you're after. Looking forward to continuing to assist you in the future! Sincerely, the ZenMarket team

Thank you for your review ! We're glad the site and service was easy to use. Looking forward to assisting you again in the future! Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear you were satisfied with the delivery and service - looking forward to assisting you again in the future! Sincerely, the ZenMarket team

Thank you for your review ! We're glad you found the service was easy to use and glad we could assist you with getting the items you wanted. We look forward to helping you again in the future! Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear you were happy with the packaging, shipping, and service, and it means a lot to us that we could help you get the items you wanted. Thank you for choosing us! Sincerely, the ZenMarket team

Thank you for your review ! We're glad we can help you purchase and get the items you wanted. We hope we can help you again in the future ! Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear you were happy with our service and that everything arrived safely. We look forward to helping you again in the future ! Sincerely, the ZenMarket team

Thank you for your review ! We're glad we supported you through the process and that you were satisfied with the packaging and delivery. We look forward to assisting you again in the future! Sincerely, the ZenMarket team

Thank you very much for your review! We are thrilled to hear that your first experience with ZenMarket was so positive. We appreciate your support and look forward to helping you find more rare treasures in the future! Sincerely, The ZenMarket Team