ZenMarket

非常感谢您的反馈。 我们很高兴能够帮助您找到这些难以找到的人物并将其整合到一个包裹中！ 我们很高兴您总体上获得了非常积极的体验，我们期待着将来帮助您找到更多稀有宝藏！ 真诚的， ZenMarket 团队

Thank you very much for your kind review. We’re delighted to hear that you found the process fast, clear, and easy to follow. Making it simple for customers around the world to shop from Japan is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you for sharing your feedback! We understand that having a bad experience elsewhere can make you hesitant, so we are glad that ZenMarket could turn things around for you. Welcome to ZenMarket! We are absolutely thrilled to have you with us from now on! Sincerely, The ZenMarket Team

Dear Christina, Thank you very much for your kind review. We’re delighted to hear that your first experience with ZenMarket was informative and easy, and that your items arrived quickly. It’s especially wonderful to know that you plan to shop with us again. We truly appreciate your support and look forward to assisting you with your future purchases. Sincerely, The ZenMarket Team

Dear Diễn Quách Thanh, Thank you very much for your kind review. We’re delighted to hear that your first experience using ZenMarket to purchase comic books went smoothly and that your items arrived safely. It’s wonderful to know you were satisfied with the service. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Neggra, Thank you so much for your wonderful review. We’re delighted to hear that your first purchase was such a positive experience. It’s great to know that you found the process easy to follow, the website easy to navigate, and that our customer service team was able to assist you along the way. Your kind words mean a lot to us. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Lesley, Thank you very much for your kind review. We’re delighted to hear that your order was packaged well, arrived quickly, and that your manga reached you in perfect condition. It’s wonderful to know you had such a positive experience. We truly appreciate your support and look forward to assisting you with your next order. Sincerely, The ZenMarket Team

Dear Jacob, Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered with your shipment. Certain products, such as watches, may require additional customs documentation or importer declarations depending on the destination country, shipment value, and the shipping carrier. These requirements are determined by customs authorities and carriers, and unfortunately they are not always known until the import process begins. Our Shipping FAQ explains that some product categories require customers to prepare additional documentation for customs clearance. We understand that receiving these requests unexpectedly can be frustrating, and we regret that you felt you did not receive enough guidance. Your feedback regarding clearer communication about potential import requirements has been noted and will be shared with our team. We appreciate you taking the time to let us know about your experience and hope your shipment is cleared and delivered as soon as possible. Sincerely, The ZenMarket Team

Thank you very much for your kind review. We’re delighted to hear that your shipment to the USA arrived safely and so quickly with FedEx. We’re also glad that, despite the changing tariff environment, your shipping experience was smooth and hassle-free. We truly appreciate your support and look forward to assisting you again with your future purchases. Sincerely, The ZenMarket Team

Dear HB, Thank you very much for your thoughtful review. We’re delighted to hear that ZenMarket made it possible for you to order merchandise from your favorite series with confidence. It’s especially rewarding to know that our English website, shipping options, and EU VAT prepayment helped make the process straightforward and your customs clearance hassle-free. We’re also glad that your items arrived well packaged and in perfect condition. Thank you for your trust in ZenMarket, we truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Khibir Razali, Thank you very much for your kind review. We’re delighted to hear that you found our service convenient and trustworthy. Providing a reliable and easy shopping experience for our customers is always our goal. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you very much for your kind review. We’re delighted to hear that you found ZenMarket easy to use and that it helped you shop from Japan without the usual language barriers and obstacles. Making Japanese shopping more accessible for customers around the world is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Petter, Thank you very much for your kind review. We’re delighted to hear that your electric guitar arrived in very good condition and that you were satisfied with the packaging. We know how important it is to protect instruments during international shipping, especially vintage ones, so your feedback means a great deal to our warehouse team. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Roger, Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations. We take customer satisfaction seriously and regret that we were unable to provide the level of service you expected. While we understand your disappointment, we would welcome the opportunity to better understand what went wrong and see if there is anything we can do to help resolve your concerns. If you are willing, please contact our support team through your ZenMarket account so we can review your case in detail. Sincerely, The ZenMarket Team

Thank you for your review ! We're glad to hear you were satisfied with the service and that we could help you get the items you're after. Thanks for choosing us! Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear the ordering process was easy to follow and that we could help you get the items you're after. Thanks for choosing us! Sincerely, the ZenMarket team

Dear Matteo, Thank you for your feedback. We're glad to hear that your overall experience with our service was positive, but we're sorry that the shipping costs were disappointing. International shipping costs can sometimes exceed expectations, especially for larger or heavier items, and we understand how this can significantly affect the total cost of a purchase. To help customers estimate shipping expenses before buying, we provide a shipping calculator that can be used to calculate approximate shipping costs based on a package's estimated weight and dimensions. We appreciate you sharing your experience and will continue working to make the process as clear as possible. Sincerely, The ZenMarket team

Dear Yukiko, Thank you for your review. We're sorry to hear that your experience with our service has left you feeling this way. Our goal is to provide a service that customers choose because it offers value, convenience, and a positive experience. We appreciate your feedback and would welcome any additional details about what could be improved. Your comments help us better understand where we can do better and enhance our service. Sincerely, The ZenMarket team

Dear Phillip, Thank you for taking the time to share your feedback. We're sorry to hear that this experience did not meet your expectations. We understand how frustrating it can be to encounter unexpected domestic shipping costs, particularly when access to the original marketplace listing may be limited in some regions. While domestic shipping fees are determined by the seller and are not always known in advance, we recognize the importance of making available information as clear and accessible as possible. For listings where domestic shipping costs are unclear, customers can contact our support team before placing a bid or making a purchase, and we'll do our best to obtain additional information from the seller whenever possible. We also regret that our response left you feeling unsupported, as that was certainly not our intention. Your comments regarding greater transparency around domestic shipping costs and estimates have been noted and will be shared with the relevant team for consideration. Thank you again for your feedback. We appreciate your past support and hope to have the opportunity to serve you better in the future. Sincerely, the ZenMarket team

Dear Joshua, Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to encounter delivery issues. We take concerns regarding shipping addresses and order delivery seriously. We also regret that your interactions with our customer support team left you feeling unsupported. Providing clear communication and assistance to our customers is important to us, and we're sorry that this was not reflected in your experience. If there are any unresolved issues regarding your order, we would welcome the opportunity to review the case further and investigate what happened. Sincerely, The ZenMarket team