ZenMarket

Dear Michela, Thank you very much for your kind review. We’re delighted to hear that your first experience with ZenMarket was a positive one and that you found the site easy to navigate. It’s great to know that the ordering process was clear, the shipping was fast, and your items arrived in perfect condition. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Haley, Thank you so much for your wonderful and detailed review. We’re delighted to hear that your first experience with ZenMarket exceeded your expectations. It’s especially rewarding to know that our team was able to help answer your questions and ensure your packing requests were handled with care. Providing clear communication and giving customers confidence throughout the process is something we work hard to achieve. We’re also glad that your figures arrived safely and that the tracking updates helped make the experience stress-free from start to finish. Thank you again for placing your trust in ZenMarket. We truly appreciate your support and look forward to assisting you with many more purchases in the future. Sincerely, The ZenMarket Team

Dear Noé Giussani, Thank you very much for your review. We’re glad to hear that your Beys arrived safely and that you were satisfied with the overall experience. We appreciate your feedback regarding shipping costs and understand that international shipping can sometimes be a significant part of the total expense. Thank you for choosing ZenMarket, and we look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Vivian, Thank you for taking the time to share your experience. We’re sorry to hear that this purchase caused so much frustration. We understand your disappointment regarding the shipping estimate and the final shipping options available. Shipping estimates are based on the information available before an item arrives at our warehouse, while the actual shipping methods and costs can only be confirmed once the item's final dimensions and weight are known. Unfortunately, for large items such as strollers, carrier restrictions may significantly limit the available shipping methods. We also regret that communication took longer than expected. Our support team strives to assist customers as quickly as possible, but we understand how frustrating extended back-and-forth discussions can be when trying to resolve an issue. Regarding the cancellation fee, this is applied in accordance with our policies when an order is canceled after purchase from the seller. We understand that this outcome was disappointing, particularly given the unexpected shipping limitations. We appreciate your feedback, as it helps us identify areas where we can improve both communication and transparency throughout the purchasing process. Sincerely, The ZenMarket Team

Thank you so much for your kind words and continued support! It means a lot to us that we could help you get the items you wanted. Thank you for choosing us! Sincerely, The ZenMarket Team

Thank you for your kind review. We’re pleased to hear your items arrived safely and that you had a smooth shipping experience. We hope to support your future purchases as well! Sincerely, The ZenMarket Team

Thank you for your review! We're glad to hear you had a great experience with us - we hope we can help you with your future purchases as well. Sincerely, the ZenMarket team

Thank you for your detailed review! We're glad to hear you were satisfied with your service and our website, It means a lot to us that we could help you get the items you wanted. Thank you for choosing us! Sincerely, The ZenMarket Team

Thank you for your review! We’re glad to hear we could help you get the items you were after. We appreciate you choosing ZenMarket and hope to assist you again soon. Sincerely, The ZenMarket Team

Dear Dmytro Obukhivskyi, We’re sorry to hear this experience left you disappointed. We understand how frustrating delays can be, especially when an order is tied to an important deadline. We also understand your concerns regarding product listings and communication during the support process. Since proxy purchases depend on information provided by individual sellers and marketplace listings, there can sometimes be differences in how items are presented or interpreted across languages and platforms. That said, we know clear communication and timely updates are important throughout the process. We appreciate you taking the time to share your feedback, and we’ll continue working to improve both our processing flow and customer support experience. Sincerely, the ZenMarket team

Thank you for your review ! We're glad to hear you were satisfied with the service - We hope to support your future purchases as well. Sincerely, The ZenMarket Team

Dear Cat, Thank you for sharing your experience, The handling of your orders didn't meet our standards, and we've been in touch directly to acknowledge that and make it right. We hope the steps we've taken have gone some way toward rebuilding your trust, and we remain committed to doing better. Sincerely, the ZenMarket team

Thank you for your kind review. We’re pleased to hear your items arrived safely and that you had a smooth experience. We hope to support your future purchases as well. Sincerely, The ZenMarket Team

Thank you for your review ! We hope we can help you with your future purchases as well. Sincerely, the ZenMarket team

Thank you for your review! We’re glad to hear you had a good experience with our service. We appreciate you choosing ZenMarket and hope to assist you again soon. Sincerely, The ZenMarket Team

Dear Pablo, We’re sorry to hear this order process left you so frustrated. We understand why the combination of delays, conflicting updates, and needing to place an additional order would create a negative experience. While marketplace stock availability and seller response times can sometimes change unexpectedly, we also understand that clearer communication and more consistent updates are important, especially during longer delays. We know it’s frustrating when an order remains unresolved for an extended period without a clear timeline. We appreciate you taking the time to share detailed feedback about your experience, and we’ll use it to continue improving our service and communication processes. Sincerely, the ZenMarket team

Thank you for your review and for sharing your experience with us. We truly appreciate your constructive feedback regarding the support response times, the specific items photographed, and the unexpected international shipping costs. Knowing where we can improve helps us make the process much smoother and more transparent for new users in the future. Thank you for helping us grow, and we hope to provide you with an even better experience next time. Sincerely, The ZenMarket Team

Thank you for your review. We appreciate your support and look forward to your next order with us. Sincerely, The ZenMarket Team

Thank you so much for choosing us for your very first order! Providing clear communication and keeping our clients informed throughout the process is very important to us. We can't wait to help you order from Japan again! Sincerely, The ZenMarket Team

Thank you for your kind review! Sincerely, The ZenMarket Team