ZenMarket

Thank you for your kind review. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you for your review. We’re happy to hear that you received your item in great condition and that you were satisfied with our quick shipping and kind support. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you for the review. We appreciate your feedback, as it helps us understand how we can make our system even more intuitive for our users. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you for sharing your experience with us. We’re delighted to hear that your very first experience using a Japan proxy service was such a success. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Douglas, Thank you for your feedback. We’re very sorry to hear about this situation and understand how concerning it must be. Receiving items that do not match your order is a serious matter, and we regret that you are dissatisfied with the outcome of the support process. Cases involving collectible products are investigated based on the information provided by the seller, parcel records, and warehouse documentation available at the time of handling. If there are still unresolved concerns regarding the contents of your order, we encourage you to continue communicating with our support team through your account so the case can be reviewed further. We understand your frustration and appreciate you taking the time to share your experience. Sincerely, The ZenMarket Team

Dear Charles, Thank you for your feedback. We’re sorry to hear that the final shipping cost did not meet your expectations. Shipping estimates provided before purchase are approximate and based on the information available at the time. Final international shipping costs are calculated after the item arrives at our warehouse, where the actual dimensions, weight, packaging requirements, and available shipping methods can be confirmed. This process is explained in our Shipping Information page: https://zenmarket.jp/en/shipping.aspx We also understand your frustration regarding the difference between the initial estimate and the final amount, as well as your concerns about the responses you received from support. Your feedback regarding communication and transparency is important to us and will be shared internally for review. For full details regarding our service structure and fees, please also refer to: https://zenmarket.jp/en/fees.aspx We appreciate you taking the time to share your experience. Sincerely, The ZenMarket Team

Dear Flying Pikachu, Thank you very much for your continued support and for sharing another review with us. We’re delighted to hear that your second experience with ZenMarket was just as positive as the first and that your parcel arrived even faster this time. While it’s unfortunate that the outer box experienced some transit wear, we’re very glad to know that the contents arrived safely without damage. We truly appreciate your trust in our service and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Gk Lau, Thank you very much for your detailed and kind review. We’re delighted to hear that your parcel arrived safely and that you were satisfied with the packaging and communication throughout the entire process. It’s especially rewarding to know that our team’s support and logistics handling helped make your experience a positive one. We truly appreciate your support and thank you for choosing ZenMarket. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Meimei, Thank you very much for your kind review. We’re glad to hear that the guides and instructions helped you become more comfortable using the platform. It’s great to know that ZenMarket allowed you to access items that are difficult to find locally or after visiting Japan. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Zorian, Thank you very much for your kind review. We’re delighted to hear that you found the service affordable, trustworthy, and efficient throughout the purchasing and shipping process. It’s also great to know that our support team met your expectations. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Gemma, Thank you for your feedback and for sharing your experience. We’re glad to hear that you enjoyed the variety of products available on the platform. At the same time, we understand your concerns regarding shipping costs. International shipping fees can vary significantly depending on parcel size, weight, destination, and the selected carrier, and in some cases the shipping cost may exceed the value of the item itself. We appreciate your honest comments, as they help customers better understand the importance of checking estimated shipping costs in advance when planning purchases. Sincerely, The ZenMarket Team

Dear Tony, Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating delays can be, especially when timing is important. Please accept our apologies for the slower responses and parcel handling during this period. Due to the Golden Week holiday season in Japan, both processing times and carrier operations may experience delays, which can also affect tracking updates and follow-up investigations. We understand your concerns regarding the additional shipping costs you incurred and regret that this situation caused disappointment. Your feedback has been noted and will be shared with our team as we continue working to improve communication and support during high-volume holiday periods. Sincerely, The ZenMarket Team

Dear Courtney, Thank you very much for your kind review. We’re glad to hear that you found the service easy to use and that the frequent status updates were helpful throughout the process. Providing clear communication and a smooth experience is always our goal. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Zenith, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that this experience left you disappointed and concerned. We appreciate you bringing the potential issue regarding nitrocellulose finishes and bubble wrap to our attention. Feedback from experienced collectors and musicians is valuable, especially for items that may require handling considerations beyond standard packing procedures. We also regret that our response made you feel your concerns were dismissed. While our intention was to explain that packing methods can vary depending on the item, case structure, and warehouse judgment at the time of packing, we understand that the communication could have been handled more thoughtfully and constructively. ZenMarket ships a wide variety of items, including guitars and other instruments, and our team always aims to package parcels securely for international transport. At the same time, we recognize that certain finishes and materials may require additional care, and your comments have been shared internally for review with the packing team. We sincerely appreciate your past trust in our service and regret that this interaction affected your confidence in us. Thank you again for taking the time to provide detailed feedback. Sincerely, The ZenMarket Team

Dear Mat, Thank you very much for your continued support and thoughtful review. We’re delighted to hear that your experience over the past two years has been consistently positive and that our customer support and warehouse teams have been able to assist you reliably. It’s especially great to know that the flexibility of our packing and shipping options has been valuable for you. We truly appreciate your recommendation and look forward to assisting you with many more shipments in the future. Sincerely, The ZenMarket Team

Dear Andreas, Thank you very much for your kind review. We’re glad to hear that you found our service efficient and reliable, and that the updates throughout the purchasing and shipping process were helpful. Keeping customers informed at every stage is very important to us. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Esrohner, Thank you very much for your wonderful review. We’re delighted to hear that your kotatsu arrived safely and that the packaging protected it well during shipment. Large and delicate items require extra care, so it’s especially rewarding to know that our team’s efforts made a positive difference. We truly appreciate your support and hope you continue enjoying your kotatsu for a long time to come. Sincerely, The ZenMarket Team

Dear Pen Buyer, Thank you very much for your kind review. We’re glad to hear that you found the service easy to use and reasonably priced, and that your experience went smoothly overall. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Dear Joseph, Thank you very much for your kind review. We’re delighted to hear that your parcel arrived quickly and that you were satisfied with the packaging, care, and communication throughout the process. Providing a smooth and reliable experience for international shipments is very important to us. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team

Thank you for your review! We're happy to hear that everything was smooth for you. It’s great to know you were satisfied with the shipping and our service. We look forward to helping you again! Sincerely, The ZenMarket Team