ZeusX | Global Marketplace for Gamers

Hello, Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how important it is to ensure the security and safety of account trading at our platform, we are committed to resolving any issues. Unfortunately, we were unable to locate your order details as you have provided an invalid orderID. Could you please reach out to us directly at [email protected] with more information about your purchase, or provide the order number if possible? We’d be happy to assist you and investigate further, ensure our platform is safe. Thank you for your patience, and we look forward to resolving this matter for you. Best regards, ZeusX Support

Hello, Your seller account has been banned due to the sale of NFA (Not Full Access) accounts, which are strictly prohibited on our platform. As clearly stated in our list of prohibited items, the sale of NFA accounts is not allowed on ZeusX. NFA accounts involve account sharing among multiple users, which puts buyers at significant risk, as they do not have full ownership or control over the product they purchase. These accounts can be easily retrieved by the original owner, making them highly insecure for buyers. As you still retain full access to the account you sold, your funds have been frozen. These funds will be used to issue refunds to buyers in the event of any disputes raised regarding those transactions. Best regards, ZeusX Support

Hello We’re truly sorry to hear that you feel this way. At ZeusX, we always aim to provide a fair and secure platform for all our users, and your satisfaction is important to us. To better understand your concern and assist you effectively, could you please explain what happened in more detail? We want to ensure your issue is handled properly and resolved in the best way possible. Kindly send the full details of your case to [email protected], and our team will review it thoroughly and follow up with you. We appreciate your patience and look forward to helping you. Best regards, ZeusX Support Team

Hello, Thank you for reaching out, and we truly appreciate your patience and understanding. Please note that sellers on our platform come from various countries across different time zones. This sometimes means that a seller may be offline at the time of your purchase, which can cause a delay in response or delivery. We completely understand how this can be frustrating, especially when you’re expecting prompt service. Rest assured, we are continuously working on improving our platform and processes to ensure faster and more reliable delivery in the future. We genuinely appreciate your support and understanding as we strive to enhance your experience on ZeusX. If you have any further concerns or need assistance, please don’t hesitate to let us know. Best regards, ZeusX Support Team

Thank you for your feedback. We understand your frustration, especially as a valued Platinum Seller with a strong sales history. However, your account was temporarily suspended due to a withdrawal request made to a name that does not match the one on your seller application. As part of our security and compliance policies, all payout requests must be made to the verified account holder to prevent fraud and protect sellers like yourself. We have reached out to request verification documents to resolve this matter. Please note that until the requested documents are provided and verified, the suspension will remain in place. We appreciate your cooperation and understanding, and we’re committed to resolving this as soon as we receive the necessary documentation. -ZeusX Support

We take false accusations seriously. Your review misrepresents the facts. Our records show the refund was successfully processed, and the information you've provided does not match the payment method used. Without valid transaction details, we cannot verify your claims or proceed further. We’ve handled millions of transactions and have no reason to withhold a legitimate refund. Your single purchase history and the lack of cooperation make this case impossible to resolve on our side. We urge you to respond to our support team with accurate information. Otherwise, misleading statements only harm trust and waste time—for both parties.

We regret to inform you that your account has been permanently suspended due to a violation of our platform’s policies. Specifically, our records indicate that you offered or accepted to conduct a transaction outside of our platform, which is strictly prohibited. As clearly stated in our Policy Page, Information Center, and reiterated regularly through In-Chat announcements, any attempt to take transactions off-platform undermines the safety and integrity of our marketplace. This rule exists to protect both buyers and sellers from potential fraud and liability. By attempting to bypass our system, you have breached the trust that underpins our community. Unfortunately, this leaves us no choice but to terminate your access to our services permanently. We understand this may be disappointing, but maintaining a secure and transparent environment is our top priority. Thank you for your understanding.

We understand your frustration and regret any inconvenience caused. To clarify: your issue was addressed and the refund was processed within 12 hours after you raised it. As mentioned in our response, the refund may take a few business days to appear on your statement, depending on your bank’s processing time — which is unfortunately beyond our control. We also responded to your inquiry promptly and at no point intended to ignore you. That said, we acknowledge your concerns about communication and are continuously working to improve our support experience. Thank you for your feedback. — ZeusX Team

After investigating your account, we found multiple unsuccessful purchase attempts. Please ensure that the payment information you provide is accurate and consistent, and that you correctly complete the 2FA/3D Secure verification during payment processing. Sometimes, payment errors occur due to verification issues or bank restrictions. We also recommend contacting your bank for further assistance if problems persist. If you need more help, feel free to reach out to us at [email protected]. — ZeusX Team

Thank you for your feedback — we're glad to hear you like the website. Regarding your refund: if the payment was made by card, please note that it typically takes a few business days to appear on your statement. The exact timing depends on your bank’s processing policies, which are unfortunately beyond our control. If the refund still hasn’t arrived, please don’t hesitate to contact us at [email protected] so we can assist you further. — ZeusX Team

Your payment triggered a KYC (Know Your Customer) verification, and as clearly stated on the page, the transaction was automatically rejected and refunded. Since the payment was made by card, the refund was processed immediately on our end. However, it may take a few business days to appear on your statement, depending on your bank’s processing time — something that is unfortunately beyond our control. We appreciate your patience and are happy to assist further if you choose to continue with the KYC process. Feel free to reach out at [email protected]. — ZeusX Team

Hello, We’re very sorry to hear about your experience. After reviewing your case, it appears that the order you mentioned has already been refunded. Refunds typically process within 30 hours after an order is reported or canceled. If you paid by card, please note that it may take a few business days for the refund to appear on your statement, depending on your bank’s processing times. We sincerely apologize for the inconvenience caused and truly appreciate your patience. If you need any further assistance, feel free to reach out to us at [email protected] — we’re here to help.

Hello, We're sorry to hear about your experience. At ZeusX, we strive to ensure the safety and trust of all users on our platform. If you believe your account was blocked in error or have concerns about our policies, we’d be happy to look into it for you. Please reach out to our support team at [email protected] so we can assist you further and resolve the issue as quickly as possible. Thank you for your understanding. Best regards, ZeusX Support

Hello We're truly sorry to hear that you've experienced an issue with the account you purchased — we understand how upsetting and disappointing this must be. Based on our findings, it appears that the account password was changed after the issue was reported, during the time the seller had already agreed to proceed with a refund. However, the refund process could not be completed because the account credentials were not returned to the seller as required. To help us move forward and reassess the situation, we kindly ask that you provide any additional proof or communication that may support your case Once we receive this information, we will conduct a further review and take the appropriate action based on our policies and the outcome. We appreciate your understanding and cooperation. Best regards, ZeusX Support

Hello, We’re really sorry for the inconvenience you’ve experienced with your recent order. We understand how frustrating it can be to place an order only to have it canceled due to stock issues. Sometimes, sellers may run out of stock and the listing doesn't get updated in real-time. That said, we’ve already advised the seller to keep their listings updated more consistently to prevent situations like this from happening again. As for your refund, please note that it typically takes 7–14 business days to process, depending on your payment provider. However, in many cases, refunds are completed earlier than the expected timeframe. We truly appreciate your patience and understanding, and we’re here if you need any further assistance in the meantime. Best regards, ZeusX Support.

Hello, We’re reaching out regarding your recent review, which has caused some confusion. From what we understand, you received a free replacement account following a refund but lost access to that account after one month—is that correct? To assist you properly, we kindly ask that you contact us directly at [email protected], and include the following details: A screenshot of your Trustpilot review (so we can identify you and assist you more effectively) Your Order ID (to locate the relevant purchase) You mentioned that our support team may have asked for the email associated with your purchased account. Please note that we will never ask for your account credentials, as doing so violates our policy and does not help us in the investigation. Your review contains a serious accusation, and we’d appreciate the opportunity to investigate this matter thoroughly and resolve it. Please reach out to us at your earliest convenience so we can assist you directly. Best regards, The ZeusX Support Team

Thank you for your feedback! We're glad to hear that you find our service reliable—that means a lot to us. We understand that speed is also important, and we're continuously working on improving delivery times and overall platform performance. If you ever experience any specific delays or issues, feel free to contact us at [email protected] so we can look into it and assist you directly. Thanks again for helping us improve!

Hello, Buyers always have the option to suspend an order and request assistance from our customer service team if they feel that the delivery time has taken too long or did not meet the promised timeframe. In some cases, delays may occur because sellers receive more orders than expected or have limited stock available. Additionally, some sellers may overlook updating their listings and unintentionally leave products available that are no longer in stock. Please know that we are constantly working to improve this process and reduce such occurrences. If you have any suggestions on how ZeusX can improve in this area, we’d love to hear from you. Feel free to reach out to us at [email protected]. Thank you for your understanding and support.

We’re very sorry to hear about your experience. Please know that we take all concerns seriously and strive to provide timely support to every customer. To assist you properly, we kindly ask you to send your order ID to [email protected]. Our typical response time is under 24 hours, and we are committed to resolving your issue as quickly as possible. Unfortunately, we are unable to investigate or resolve issues without a valid order ID. We want to help — please reach out to us directly so we can make this right.

Hello, After a thorough review, we regret to inform you that your seller account has been permanently suspended due to a serious violation of our Seller Policies and Code of Conduct. Our investigation confirmed that you shared personal contact information with a buyer, encouraging or facilitating communication and transactions outside of our platform. This is a direct breach of our rules, which strictly prohibit any attempt to conduct business offsite. Such actions compromise the safety and integrity of our marketplace, and are treated with zero tolerance. As a result of this breach, your account has been permanently disabled and you are no longer permitted to sell on our platform. This decision is final and not eligible for appeal. We appreciate your understanding and cooperation. Best regards, ZeusX Support