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Zulily

85 条评价

2.485 条评价
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关于 Zulily

数据更新
网站
zulily.com
分类
活动与娱乐
所在地
United States
状态
待认证
近 12 个月
85 条评价
差评回复率
47%(26/55 条)
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Zulily靠谱吗?

Zulily(zulily.com)在 OK.one 的综合评分为 2.4 分(满分 5 分),基于本站收录的 85 条用户评价,属于活动与娱乐分类,口碑较差。59% 的评价为 1 星,差评比例偏高;商家回复了 47% 的差评。数据最后更新于 2026-08-10。

用户怎么说

S
Sean O'Brien · 写过 1 条评价 · 体验于 2026-07-04 ·

我一周前订购了一件商品......

我一周前订购了一件我在接下来的两周内需要的商品。他们收到了我的订单,但仍然显示发货“待处理”,无法取消订单。我尝试拨打所有我能找到的电话号码,但都无法接通。我看到该公司在这里做出回应,所以也许这会有所帮助。我的订单在哪里? ****更新*** 我终于能够通过短信联系到这家公司的某人,他们取消了我的订单。他们继续要求我删除这篇评论,但我拒绝了。我仍然会警告任何人不要使用这家公司。糟糕的客户服务体验。

Zulily 回复2026-07-08

Hi Sean, We're truly sorry to hear about your experience and understand how frustrating it is when you're unable to get an update on an order, especially when you need it within a specific timeframe. We'd like to look into this for you as quickly as possible. Since we're unable to locate your order based on your review, please reply with your order number or contact us directly through our customer support channel so we can investigate the shipping status and provide you with an update. We sincerely apologize for the difficulty you experienced trying to reach us and appreciate you bringing this to our attention. We'll do our best to resolve this as quickly as possible. Thank you for your patience, and we look forward to assisting you. Best Regards, Team zulily

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CF · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

客户服务流程很糟糕

我看到 Zulily 的回复要求我联系他们。在我写这篇评论之前我已经联系了 Zulily,他们当时就应该这样做。这么长时间以来,他们还没有成功。球已经在你的球场上,我第一次尝试联系你,如我最初的评论中所述。 7 月 26 日更新:我终于收到了我的第二批货物。这些物品肯定不像图片中那样,在我看来,在质量和制作方面更像是在药店找到的万圣节服装。布料的颜色根本不一样。颜色和色调的深浅很重要!衣服合身程度与图片不符。总而言之,我花了 139 美元买了一件服装品质的衬衫、衬衫和裤子。加2运费!事实上,我正在删除我的 Zulily 应用程序和帐户。 您在为承运人取件准备货件方面的延迟时间过长。 运输时间太长。 您的系统接受了我的新邮政信箱地址,但未送达。您的系统应该通知我并提供更改交付选项的选项。但相反,它迫使我进行第二次购买(如果我想要购买),然后我必须支付第二次的运费。作为礼貌,您至少应该退还我的第二次运费并加快运输。 例如,如果邮政信箱不可接受,亚马逊会向我发出警报,而 Halara 的系统甚至不会接受邮政信箱地址,因此在购买时我可以输入可接受的地址。请更新您的采购系统。 你的聊天选项毫无用处;经过多次尝试,我无法联系到任何人。聊天就像自动常见问题解答。自动常见问题解答不足以解决所有问题。 您的电话号码:我在电话里等待,但没有人接听。打了 2 个电话,等待了近 2 个小时 - 没有应答,没有帮助,没有人。 您的电子邮件:我发了电子邮件,但回复太慢并且没有提供解决方案。 我想要我订购的东西,所以我重新订购了,但至少他们应该加快我的运输速度并退还第二次运费。 我想这将是我最后一次在这里花费我辛苦赚来的钱和时间,除非客户服务的最佳实践升级到可接受的水平。

Zulily 回复2026-07-06

Hi, Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter shipping delays, address issues, and difficulty reaching our support team. We appreciate your comments regarding P.O. Box validation, shipping timelines, and our support channels. Feedback like yours is valuable and helps us identify areas where we can improve the customer experience. We'd like the opportunity to review your order and address your concerns. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order so we can investigate your case and work toward an appropriate resolution. We sincerely appreciate your feedback and hope to have the opportunity to restore your confidence in Zulily. Best Regards, Team zulily

H
Hemangini Rakhangi · 写过 2 条评价 · 体验于 2026-06-29 ·

最佳客户支持

我从 Zulily 订购了一些东西,收到后发现它与图片不一样。 Zulily 的 Vineet 在退货和退款方面帮了我很多忙。他会立即回复我所有的电子邮件,这让我确信我得到了照顾。我以前是Zulily的常客。但我现在得到的客户服务让我再次成为粉丝。

Zulily 回复2026-07-06

Hi Hemangini, Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that Vineet was able to assist you with your return and refund and that his prompt communication helped make the process smooth and reassuring. We'll be sure to share your kind words with him they'll mean a great deal. It's especially rewarding to know that we've earned back your confidence as a customer. We truly appreciate your support and look forward to providing you with the same level of service on your future orders. Thank you again for choosing Zulily! Best Regards, Team Zulily😊

B
Barnett · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

欺诈

不要从这家公司购买,他们是欺诈性的。 我购买的商品与图片完全不同,我想要退款

Zulily 回复2026-07-03

Hi Barnett, We're sorry to hear that your purchase did not meet your expectations. This is certainly not the experience we want our customers to have. We'd like the opportunity to review your order and work toward a resolution. Please contact our Customer Support team by emailing [email protected] or calling +1 (844) 866-5659. You can also reply to the email associated with your order, and we'll be happy to assist you. We appreciate your feedback and hope to have the chance to make things right. Best Regards, Team Zulily

B
Bonnie Kissell · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

这是我穿过的最遗憾的衣服……

这是我买过的最后悔的衣服。 在讨论了我的购买问题后,Vaneet 在纠正我的问题并退还我的钱方面提供了最大的帮助。

Zulily 回复2026-07-03

Hi Bonnie, We're sorry to hear that the dress you received did not meet your expectations. We understand how disappointing it is when a product doesn't match the quality you anticipated. We'd like the opportunity to review your order and see how we can help. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order, and we'll be happy to assist you. Thank you for sharing your feedback with us. Best Regards, Team Zulily

P
Priscy · 写过 2 条评价 · 已认证 · 体验于 2026-06-10 ·

你好,质量不是很好

你好,我对衣服的质量不满意。

Zulily 回复2026-07-03

Hi Priscy, Thank you for sharing your feedback. We're sorry to hear that the dresses did not meet your expectations in terms of quality. We value your feedback and would like the opportunity to review your order and assist you. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or reply to the email associated with your order so we can look into this further. We appreciate you giving us the opportunity to help. Best Regards, Team Zulily

C
Carol Kanter · 写过 2 条评价 · 体验于 2026-06-25 ·

该网站完全是一个骗局

该网站完全是一个骗局。有问题的商品无法退回,而且他们也绝对不会给您退款。他们发布的俗气照片看起来一点也不像他们发给你的垃圾。

Zulily 回复2026-07-03

Hi Carol, We're very sorry to hear about your experience and understand your frustration. Customer satisfaction is important to us, and we'd like the opportunity to investigate your concerns regarding the product and the return process. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659 with your order details so we can review your case and assist you accordingly. We appreciate your feedback and hope to have the opportunity to address your concerns. Best Regards, Team Zulily

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Elaine Eggleston · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

完全不满意

订单到达我的速度非常慢,我对订购的衣服的质量感到非常失望,并且不会再次订购。

Zulily 回复2026-07-03

Hi Elaine, Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive and that the quality of the dress did not meet your expectations. We understand how disappointing this must have been. We'd appreciate the opportunity to review your order and see how we can help. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659, or simply reply to the email associated with your order. Thank you for bringing this to our attention. We look forward to assisting you. Best Regards, Team Zulily

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Deborah Crain · 写过 1 条评价 · 体验于 2026-06-30 ·

这个订单花了将近一个月的时间......

该订单花了将近一个月的时间才到达,令人非常失望。 这件衬衫几乎是网站上图片的复制品。 布料令人失望,而且是透明的。 收到这个项目后,我删除了该应用程序。

Zulily 回复2026-07-03

Hi Deborah, Thank you for taking the time to share your experience. We're sorry to hear that your order took longer than expected to arrive and that the blouse did not meet your expectations. We understand your disappointment and would appreciate the opportunity to review your order and address your concerns. Please contact our Customer Support team at [email protected] or +1 (844) 866-5659 with your order details, and we'll be happy to assist you. Thank you for your feedback. It helps us continue improving our products and services. Best Regards, Team Zulily

M
MARTHA SILVA · 写过 3 条评价 · 已认证 · 体验于 2026-06-28 ·

Zulily 这些年来已经发生了变化……

Zulily 虽然这些年来发生了变化,但它对我来说是时好时坏,如果我看到我喜欢的东西,我就会点它!优质的产品和优惠的价格!

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pam f · 写过 1 条评价 · 体验于 2026-06-11 ·

订单被发送到错误的地方...

订单被运送到不同州的错误地址。 不知道错误的地址是如何出现在我的包裹上的,因为我的订单有正确的地址,但承运人给我的包裹贴上了错误的标签。 电话没用,但 Vineet 的客户支持在几小时内就回复了我的电子邮件。 他反应很快,经过几次来回,我的问题得到了解决,令我完全满意。

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Adam Ferguson · 写过 1 条评价 · 体验于 2026-06-23 ·

很棒的客户服务

我订购的产品出现了一些小问题(到货的款式不对),但 Vineet 迅速且礼貌地纠正了订单。我对他和他的团队的回复如此之快感到惊讶。谢谢你!

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Allison Haralson · 写过 1 条评价 · 体验于 2026-06-23 ·

我有一件需要退货的物品...

我有一件商品需要退货,但在我被告知它将取消该订单后,无论如何还是被发出了。 我有机会与 Rahul 交谈,他为我处理了 Grand Fashion 的一切事宜。 他很快,有礼貌,友善

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Gregory Breidenbach · 写过 3 条评价 · 体验于 2026-06-12 ·

如果我能给他们零星我......

如果我能给他们零星我会的。 我两周前下了订单。 预计在 3-7 个工作日内发货。仍然没有任何言语。 而且客户服务不存在。

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Gail B · 写过 3 条评价 · 体验于 2026-04-15 ·

订单停止到达

我很高兴 Zuilly 回来了,一开始我的订单很快就到了。到了四月份,我的订单到达速度开始比没有到达要慢。通过电子邮件联系 Zuilly 4 次。他们的回复写得几乎一样。我发送了最后 2 个订单的屏幕截图,他们的回复总是同样的事情……不确定一个人是否真的回复或按照脚本工作,订单从未到达网站说他们正在准备发货。当然是!我没有屏住呼吸。我将与我的信用卡联系以解决争议。

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Stephanie C. · 写过 4 条评价 · 体验于 2026-06-22 ·

Zulily 完美地处理了退货纠纷

我一直在 Zulily 购物,经常收到品质优良的衣服。 最近几个月,我对退货时要求提供照片感到非常沮丧,而在我的一生中从未有人向我提出过​​这样的要求。 客户服务经理穆罕默德刚刚为我处理了退货问题。他不能让事情变得更容易、更礼貌或更有礼貌。 因此,我可能会再给公司一次机会。

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NORA PEREZ · 写过 2 条评价 · 已认证 · 体验于 2025-09-17 ·

价格优惠

优惠的价格、优质的服务和种类繁多的产品。

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Robyn · 写过 4 条评价 · 体验于 2026-05-21 ·

服务差/从未收到商品

我订购了一双鞋,尽管那天钱从我的帐户中扣除,但我的订单从未发货。当我联系客户服务时,他们一直告诉我订单正在处理中。我最终取消了等待 30 多天的订单。

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Joseph Gilson · 写过 1 条评价 · 体验于 2026-06-18 ·

很好的交易,发货略有延迟。

我不知道 Zulily 的运输时间可能比其他地方更长……这是我第一次使用它们。然而,当物品到达时,它正是我订购的,值得等待。当我联系他们时,Samir U. 非常乐于助人。

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Laura Lea McMillion Adkins · 写过 5 条评价 · 体验于 2026-06-18 ·

优秀的客户服务

我不小心订购了错误尺码的凉鞋。 当我意识到这个错误后,我给客户服务部发了电子邮件,他们停止了订单的发货,并发送了一封非常好的电子邮件,让我知道它已经得到处理。 然后我回复了一封电子邮件,感谢他们的及时回应和行动。客户支持经理非常有礼貌,合作愉快! 多年来,我从 Zulilly 购买了许多商品,并且我一直对客户支持感到满意。