Zulily

Hi, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced with the shipping delay, the difficulty updating your address, the challenges reaching our customer service team, and the item not meeting your expectations upon arrival. We understand how disappointing this must have been, especially as a longtime customer who has generally had positive experiences with zulily. While we regret the issues you encountered, we are grateful for your kind words about Rahul. We will be sure to share your recognition with him, as providing helpful and compassionate support is exactly the level of service we strive to deliver. We appreciate your patience as the resolution process moves forward and understand why you have chosen to keep your current rating until the matter is fully resolved. Please know that we are committed to honoring the assistance that was promised and working toward a satisfactory outcome. If you need any additional assistance, please contact us at [email protected] or +1-844-866-5659, and our team will be happy to help. Best Regards, Team zulily

Hi Karen, We are sincerely sorry to hear about your experience and understand the frustration that led to your review. Shipping issues and difficulties reaching customer service can be extremely disappointing, and we regret that we did not provide the level of support you expected and deserved. This is not the experience we strive to deliver to our customers. We would appreciate the opportunity to review your concerns and see if there is anything we can do to help resolve the situation. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Thank you for taking the time to share your feedback. It helps us identify areas where we need to improve. Best Regards, Team zulily

Hi Jordan, We are sorry to hear about your experience and understand your frustration regarding the delay with your order and the difficulty you encountered when trying to reach our team. We take feedback like yours seriously, and we regret that we have not met your expectations. We understand how concerning it can be when an order is delayed and communication is lacking. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution. Thank you for bringing this matter to our attention. Best Regards, Team Zulily

Hi Ellyn, We are sorry to hear that your experience led you to feel this way. We understand how frustrating and disappointing it can be when an order does not arrive as expected or when the overall shopping experience falls short of expectations. This is not the experience we strive to provide for our customers. We would appreciate the opportunity to learn more about what happened and see how we can help. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Thank you for taking the time to share your feedback. Your comments help us identify areas where we can improve our service and customer experience. Best Regards, Team Zulily

Hi Tre, We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how concerning it is to place an order and not receive tracking information within the timeframe you expected, especially after attempting to contact our customer service team without receiving immediate assistance. We also appreciate you taking the time to share your detailed feedback regarding tracking visibility, wait times, communication options, and overall customer experience. Feedback like yours helps us identify areas where we need to improve, and we will ensure your comments are shared with the appropriate teams. Please know that we value every customer and regret that we did not meet your expectations on this occasion. We would welcome the opportunity to review your order and provide assistance. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Best Regards, Team zulily.

Hi Kathy, Thank you so much for your wonderful review! We are delighted to hear that you had a positive experience with our customer support team. Providing prompt, courteous, and professional service is very important to us, and we're pleased that our team kept you informed throughout the process and was able to assist with your return smoothly. Your kind words and recognition mean a great deal to us. Thank you for placing your trust in zulily and for taking the time to share your experience. We look forward to serving you again in the future! Best Regards, Team zulily :)

Hi Olga, Thank you for taking the time to share your experience with us! We are delighted to hear that our customer support team was able to assist you promptly and provide the help you needed. We understand that sometimes plans change, and we're glad we could process your cancellation and reimbursement quickly and smoothly. Your kind words about our team's responsiveness and service are truly appreciated and will be shared with them. Feedback like yours motivates us to continue delivering the best possible experience for our customers. Thank you for choosing zulily, and we look forward to serving you again in the future! Best Regards, Team zulily :)

Hi Cherry, Thank you for your review! We're glad to hear that zulily is part of your Zumba journey and that you've chosen to shop with us. We appreciate your support and hope you're enjoying your purchases. If there's anything we can do to make your experience even better, we'd love to hear your feedback. Thank you for being a valued customer, and we look forward to serving you again soon! Best Regards, Team zulily

Hi Shirley, We sincerely apologize for the frustration and disappointment you've experienced with your order and our customer service response times. We understand how concerning it is to have paid for an item and not receive updates regarding its status. We also regret that you were unable to reach our team when seeking assistance. This is not the level of service we strive to provide. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution as quickly as possible. Best Regards, Team zulily

Hi Wanda, Thank you for sharing your feedback. We are sorry to hear that the items you received did not meet your expectations. We understand how disappointing it can be when products differ from what you anticipated, particularly regarding fabric, fit, and overall quality. Your comments are valuable to us, and we will share them with our merchandising team as we continue working to improve product descriptions and customer expectations. Please contact us at [email protected] or +1-844-866-5659, and our team will be happy to review your order and discuss available options. Best Regards, Team zulily

Hi Yolanda, We sincerely apologize for the delay in receiving your order and understand how frustrating it is to see outdated tracking information with no clear updates on your shipment. This is not the experience we want our customers to have, and we regret the inconvenience and uncertainty this has caused. We would like the opportunity to review your order and provide you with the most up-to-date information available. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. Best Regards, Team zulily

Hi Lisa, We sincerely apologize for the frustration and disappointment you experienced with your recent order. This is not the experience we want for our customers, and we understand how concerning it is when tracking updates are delayed and an order takes longer than expected to arrive. We also regret that our previous responses did not provide the clarity and assistance you needed. Your feedback regarding communication and shipping transparency is extremely valuable, and we are actively working to improve both. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order details directly and work toward a resolution for you. Best Regards, Team zulily

Hi Durwin, Thank you for your feedback and for recognizing our fast shipping. We truly appreciate your support and are glad to hear you liked our products overall. That said, we sincerely apologize for the inconvenience caused by receiving the wrong jersey, especially since it impacted your birthday plans. We completely understand your disappointment, and this is not the experience we want for our customers. Please contact us at [email protected] or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to make this right for you. Thank you again for giving us another chance, and we hope to provide you with a much better experience on your next order. Best Regards, Team zulily

Hi Jamie, Thank you so much for sharing your experience with us! We truly appreciate your patience throughout the return process and are glad to hear our customer service team was able to make things right for you. Your feedback means a lot to us, and we’re happy we could assist with resolving the issue. We hope you enjoy using your store credit and continue finding great items on zulily 😊 Best Regards, Team zulily 😊